Best Buy Cape Cod

My order could've come from any other US location and it would've been an improvement. The order arrived five days late in a box with a marked out serial number and two previous open box tags. The screen had zero protection with an assortment of fingernail deep scratches. The image only illustrates part of the damage. Your own criteria says "like new condition with all parts and accessories" for excellent condition. Either the employee tasked with deciding the condition of open-box items is incompetent or dishonest. This turned out to be a complete waste of time. Do better.

I’m writing to express my frustration with an absolutely terrible experience at the new Best Buy location in Hyannis, MA. I recently purchased an Oura Ring at this location as a gift for my daughter. Unfortunately, it did not fit, so I returned to the store and exchanged it for the correct size. However, I was given the wrong color during the exchange. Five days after the original purchase, I returned to the store expecting to return the incorrectly colored ring. Instead, after waiting in line for approximately 20 minutes, I was told that I could only receive store credit. What makes this even more frustrating is that Best Buy did not have the size and color my daughter wanted available in the store or on BestBuy.com, leaving me no option to actually purchase the correct item with that store credit. I ultimately had to order the ring elsewhere. I asked to speak with a manager and was told the manager was “too busy” to speak with me. Meanwhile, the store was clearly understaffed, with other customers waiting 30+ minutes for assistance. I understand that staffing issues happen, but refusing to speak with a customer who is trying to resolve a legitimate issue only made an already frustrating situation worse. I purchased this product from Best Buy in good faith. I should not be left with store credit because the exchanged item was the wrong color—particularly when Best Buy could not provide the correct product I was trying to purchase. For comparison, my experience dealing directly with Oura has been excellent. It is extremely disappointing that purchasing their product through Best Buy resulted in such a poor customer experience. I am requesting that Best Buy review this situation and allow the ring to be returned to my original form of payment, rather than store credit. After this experience, I have very little desire to shop at Best Buy again. I hope someone from Customer Relations will address this appropriately.

Parking is so bad. Always full..

This store has a lot to be desired. Customer service does below the bare minimum to help.