Best Buy Cape Cod

I really wanted to give this new Best Buy location a chance, especially since I was shopping for a new electric range today. Unfortunately, the customer service was disappointing. After I found a range I was interested in, I went to the front and asked for someone to help me. I was told someone would come over, but after waiting about 10-15 minutes, nobody came. I went back to the front again and was told they were too busy and that no one was available to help. There were very few customers in the store at the time, so it was frustrating to see several employees around but still not be able to get assistance. I was trying to compare a few different ranges and delivery dates. I eventually got some information on one model, but I still didn’t feel like I could really compare my options. So I went to Home Depot, where Paul — probably in his 70s, wearing his little orange apron and smiling the whole time — patiently checked model after model and delivery date after delivery date for me. I ended up buying the $899 LG from Home Depot even though Best Buy had a $749 LG (different model) I was considering. Apparently good old-fashioned customer service really does matter.

I'm giving this place five stars because the salesman who helped us, Theo, was the absolute best. For helping us find what we needed when Staples was incapable of it. Theo, you're the best.

New location is excellent.

My order could've come from any other US location and it would've been an improvement. The order arrived five days late in a box with a marked out serial number and two previous open box tags. The screen had zero protection with an assortment of fingernail deep scratches. The image only illustrates part of the damage. Your own criteria says "like new condition with all parts and accessories" for excellent condition. Either the employee tasked with deciding the condition of open-box items is incompetent or dishonest. This turned out to be a complete waste of time. Do better.