Best Buy Cape Cod

I remember the glory days. It has nothing to do with this particular location as the staff is friendly. Unfortunately best buy as a corporation has not adapted to the new world of social media and AI and our current brands and interests. In my opinion Best buy should adjust as people become less and less reliant on actual movies and DVDs and CDs. Even physical copies of video games are no longer being bought the same way. The easy fix for this is to make Best buy because it's in a mall and people go to it for the experience to make walking in there an experience. I think the front entrance should be a display that you walk into of the current big movie or big project and it should change monthly so going to Best buys and experience again. Imagine if when Madden came out you walked in and it was a big Madden display right at the front entrance and then behind that there was copies of the game that you could play again on big screen TVs. I'd be more likely to go there. Then they would just need to figure a way to capture more sales I guess sell the TVs and maybe even have a display that people can order the digital copy right there in the moment on a touch screen. I would like to see Best buy as a company succeed and thrive in a new era. I think making it more of an experience walking in there could create a whole new generation.

Just had another lousy experience at Best Buy. Looking for a portable charging battery for my phone. Nobody to help, took what I thought was compatible to the register. He said buy it then open box. We did, it wasn't, had to take it to another counter to get money back. Asked again for someone to help us. Waited 10 minutes and left. Twenty minutes + of frustration and nothing accomplished. Went to staples, sales person helped us, left with what we wanted in under 5 minutes.

like

Need more cashiers! Returns process was nice and easy.