Came out from falmouth to return faulty earbuds and upgrade the original pair I bought. I arrived at 6:30 pm to find the store was closed even though the closing time was listed for 7 pm. I'm now regretting giving this store my business and the chance to waste my time and gas twice, first time for broken merchandise and second for closing a half hour before listed time. My third trip here will be the last after. Lucky there's a Target around he corner for instant purchases. When I used to work retail we stayed open until the last minute incase someone couldn't make it until the last minute.
Response from Best Buy
June 01, 2026
Hello, Rob,
We appreciate you for taking the time to share your experience with us! What you have mentioned is a bit concerning. Our hours are posted as well as can be found on our website: https://bby.me/xwxmt1. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
Please send us a message through our social media channels on Instagram (https://bby.me/c5N8Dz), X/Twitter (https://bby.me/kSTgT1) or Facebook (https://bby.me/YSswmD) with the full details of what took place. Also add Google Review 159574. We look forward to hearing from you.
We went in for a tv late on a Saturday night and Deltonia was extremely helpful, patient, friendly, and professional! Thank you!
Returning was easy , no hassle
I always have a fantastic experience at this Best Buy! The staff is incredibly knowledgeable and friendly, ready to help with any questions I have. Plus, the selection of electronics is impressive, making it my go-to spot for tech needs.