Best Buy Cape Cod

Stopped in for a quick purchase of printer ink that staples did not have in stock. The customer service engagement surely needs work in this location. I saw 7-10 associates and not one greeted me. I then waited in line to check out for some time and thos behind this counter seemed annoyed to be there or even assist anyone.

We had a few issues getting the TV we wanted - started with an open box then got a replacement but misunderstood what it included and then finally got the TV we needed. Through it all every employee was very helpful, pleasant, and went above and beyond (even when we ended up going in way too many times to exchange the TV!) everyone was exceptional, especially Ray who I believe was training on the first day we went in but nonetheless was amazing, and made sure to come right back to us the second he saw us the next two times! (I believe the manager on the first days name was Mike who was also helpful and understanding). In addition, every time we walked in we were asked if we needed help and helped right away. Everyone who helped us definitely wanted to have us go home with exactly what we wanted and made it easy to do so. Thank you to the whole team! Especially Ray!!!!!

Had to file a complaint with the attorney general today about this store. More specifically about the supervisor there name Orville. Tried purchasing an item that was listed at $74.99. Wanted to charge me $99.99, so I told them Massachusetts consumer law requires stores to sell at lowest advertised price, they said someone could have moved it. I told them it doesn’t matter because you’re not the one who can decide that. Actually in Massachusetts the only one who can decide that is a judge ( I called the attorney general hotline and that's bar for bar what they told me.) Anyways that doesn’t matter cause I told them they could check the cameras and see that I can upon it already there. Anyways, Orville lied to me about that, said he was the only manager on shift I could speak too. Then basically told me that there was no resolution for me besides illegally charging me the $99.99. So here we are, someone on the autistic spectrum with a HUGE anxiety disorder having to get a resolution from the AG. Would love it if the store manager could call me to figure this out. As the way we made me feel was horrible and inexcusable. Protect your consumer right people. If you don’t, they’ll get trampled on.

Super nice and new looking. Alll up to date technology’s and quality stuff.