Nubia C
September 19, 2025
Best Buy is a terrible store… never ever buy from them. Even if you get insurance for your products, they don’t respect it… they lie… they’re rude… the insurance is useless. They don’t explain anything, they just push it on you, and when you need it, it doesn’t work. Never, ever, ever, ever, ever, ever, ever buy from this store.
Jessica
September 19, 2025
I will never shop at any Best Buy ever again the worst costumer service I have ever seen I bought a dryer and it took a week to be delivered and when it arrived it was damaged it looked like they threw it off the truck then it took a week for them to pick it back up and now they want to steal from me and not give me all my money back if you want a great place to buy appliances go to Lowe’s I bought a dryer it was delivered the next day in beautiful condition so from now on Lowe’s will get my money and Best Buy I hope goes out of business because they suck
Response from Best Buy
September 19, 2025
Hello, Jessica,
Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive one. I can certainly understand wanting clear communication, especially after purchasing a dryer. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #45187” when reaching out on social media.
Thank you,
^Ruby
Christopher M
September 13, 2025
Bought a new Dryer at the local store delivered today with Visible Damage. Went to the store only to be told to call the 800 number, only to be told that the system shows delivery in transit to call back in 24 to 48 hours. NOW we have to wait longer for them to swap it out. So my question to all is do we get a refund and go else where, or do we wait and get an exchange with no compensation for time lost thanks to bestbuy. I had to leave work making $30 an hour to try to rectify their mess rather than to get home in time for a delivery scheduled for after I would have been home . Instead THEY deliver two hours early an hour before the store opens .? P.S to automated message below I DO NOT Social Media
Response from Best Buy
September 13, 2025
Hello, Christopher,
Thanks for taking the time to leave your feedback. Receiving a damaged appliance delivery is never great news, so we can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/4aln9i), Twitter/X (https://bby.me/oug0bw), or Instagram (https://bby.me/out44o). Please reference Google Review #42959.