Best Buy Leominster

I’m honestly impressed by how difficult Best Buy has managed to make something as simple as installing a TV. My installation has now been rescheduled four separate times, and every single issue has been on Best Buy’s end. The first problem started when Best Buy customer service contacted me and said there was an issue with the mount. I was told that if I picked up the TV at the store myself, the installation appointment could still happen as scheduled. So, of course, I did exactly that. Unfortunately, the store employee then made an error processing the return, which caused my installation window to disappear completely. The interesting part? The appointment was still showing in the Best Buy app, so apparently the appointment existed and didn’t exist at the same time. The employee attempted to get a manager to help. We waited approximately 30 minutes while he called for a manager over his headset more than four times. No manager ever showed up. I suppose the manager was either extremely busy or simply a fictional character. Eventually, I was given another installation appointment. Then that appointment was rescheduled. Most recently, I received a text from the installation team giving me the specific window when they would be arriving. I made plans around that window, only to have the installation rescheduled yet again. At this point, I’ve spent significantly more time coordinating the installation than I probably would have spent installing the TV myself. I completely understand that scheduling issues happen. What I don’t understand is how a company this large can repeatedly create problems across customer service, the store, the installation department, and its own scheduling system—and somehow leave the customer responsible for sorting it all out. I’ve been patient throughout this process, but four reschedulings is excessive. I’m not asking for anything unreasonable. I would simply like Best Buy to provide an appointment, keep the appointment, and have their systems and employees communicate well enough that the appointment actually exists when it’s supposed to. At this point, I’m less concerned about whether my TV will be installed and more curious to see how many reschedules Best Buy can achieve before they finally manage to install it.

Ordered a TV at Best Buy. Was supposed to arrive yesterday. They shipped through Roadie. This is a service like door dash. Since the order was placed, my delivery has been assigned to many drivers then cancelled. Now my delivery time has expired. Chat with customer service rep was useless. He said they do not know if the TV was picked up and not scanned or is still at the store. I can’t cancel the order because they have to open a case and figure out what happened. I can’t pick up the TV for the same reason so I am left to wait while they figure it out. This should be a Best Buy problem not a me problem.

Im 78 years old. I needed assistance with electronic acessories...they were so helpful

We have shopped at 3 Best Buy stores including NH. But the Manager at the Leominster store, Delvis, has provided the best customer service. There were numerous issues with their delivery contractor. Every time we went to the store Delvis fixed the problem and even gave us a store credit to make us whole. He has always been very professional and knowledgeable. We recommend the Leominster store because of such a competent manager.