Christopher G
July 11, 2025
The counter at customer service was black
Response from Best Buy
July 15, 2025
Hi, Christopher,
Thanks for sharing your feedback. We'd love to follow up with you to learn more about your visit and how we may improve.
Please reach out to us through a private message on Facebook (https://bby.me/v3tz3k), Twitter/X (https://bby.me/pwqze2), or Instagram (https://bby.me/8o7tbp). For the fastest response, please include your full name, email, phone number, and "Google Review 14419" in your message. Thanks!
Regards,
^April
I scheduled an appointment at the Leominster store to have my son’s S2 Highboy scooter repaired under warranty. When I arrived, the Geek Squad told me they couldn’t fix it but would replace it. I was thrilled—until suddenly I wasn’t.
The associate then claimed I had to drive to the Marlborough store because his manager said so. No reason, no apology, just “you have to go there.” So I wasted more time driving to Marlborough, only to be told Leominster should have handled it. They confirmed there’s no policy requiring me to return to the store where I bought it (especially since I ordered it online).
This was a complete runaround, terrible communication, and a huge waste of time. What should have been a quick and easy warranty replacement turned into a frustrating mess. Very disappointed.
Needed a screen protector for my phone. Still under the lifetime warranty. They didn't have to install it, but insisted. Friendly, helpful and kind.
The Geek Squad is the Best!