wowzo...I was planning to buy a 65" TV, a new phone, a roku stick and a new tablet. But the reviews are terrible. Are all the stores the same or just this Leominster store.
Response from Best Buy
January 13, 2026
Hi, Marcia,
Thank you for your review. We aim to provide a high level or customer service and would like to discuss your concerns with you.
Please feel free to send us a private message on Facebook (https://bby.me/u545wp), Twitter/X (https://bby.me/wnf7ne), or Instagram (https://bby.me/7g84lw). Please mention "Google review 104368" when you reach out. Thanks!
It was such a busy time of year, and hard to find someone who could help me. But, once I got my question heard, it was pretty quick to find what I was looking for. Line to check out was long and moved slowly, but my checkout was quick and easy when I was up. Merry Christmas!
Purchased a tv and wireless headphones the salesperson told me that they were compatible. I also had them installed them. t gave me a time they would be at my house they were 3 hours late then the installer told me that they are not compatible.i returned them today the manager was rude and never apologized for anything.l will never go back there
Response from Best Buy
January 10, 2026
Hello, Paul,
Thank you for sharing your concerns with your purchase. We can certainly understand that having been sold the wrong products can be difficult. If you would like support please reach out to us on any of our social media profiles below with Review 103149.
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Charlie T
January 08, 2026
Saw employees leaving the store with Pokemon cards and boxes. They said in store there weren't any available and yet, the employees are walking out with boxes. My six year old was very upset after seeing the cards in the checkout area, but not being able to get any.