Best Buy Leominster

I got scammed into opening a credit card. The guy in Leominster told me I would get a $25 credit. I apparently got a $25 certificate with a window emailed to my spam folder. It already expired when I contacted customer service to ask about it. The advantage of having a brick and mortar store is lost when your customer service is inferior to online retailers.

I was advised by customer service that I could go and exchange a kindle case I ordered that was wrong in place of something else. It was past the 2 weeks but the customer service person said it was okay as long as I spoke with the manager of this store to exchange it for something else. However my husband had gone there this morning to try that before I called customer service to see what else we could do since I wasted $60 on the wrong item. The manager here refused to exchange the wrong item and would not budge. Best Buy has the worst return/exchange policy.

Mal servicio

Very bad experience with Best Buy. First, I went to best buy to look for a dashcam. There was this dashcam that I saw on their website so I talked to a girl and asked for help. She asked some information about the year of my car, the brand/make and model so I gave her the full detail. Then she went to see the person from their geek squad and the girl came back and told me that the geek squad person that the dashcam that I saw on their website is NO GOOD and it's better to buy in Amazon, the one with a 4 or 5 star reviews and Best Buy Geek Squad can install it for me. I bought this dashcam 4 channel. One camera for the front and one on the left and one on the right and one on the rear. I called their 800 number geek squad and tried to schedule for an appointment for installation and whew, I couldn't get a schedule because they don't know what they were doing. I actually talked to 4 different people and asked on how much will it cost to install. They all asked me the same question like what year is your car and make and model. The first person said it's $99.99. The second person said because there is a rear camera it's going to cost me $149.99 then the third person said it's $199.00 but she can give me a discount and will pay for $99.99 then the last person that I talked to said it's $99.99. Then I went to the Best Buy in Leominster, Ma. which is close to my house BUT the geek squad girl there was so rude. Very rude that I walked out. I was trying to explain to her that I talked thru phone with different geek squad but she told me that she didn't care because she have her own rule on her store. I realized that I was talking to a very disrespectful kid who thinks she knows everything so I decided to walk out and said to myself that I will never ever go back to that store ever again. I only picked 1 star that's because they don't have zero!