Best Buy Mansfield

The manager at the door immediately helped me saved me a lot of time. The watch wristband I was looking for they did not have.

I went to Best Buy during the Massachusetts sales tax holiday and purchased a Bose bass module and surround speakers. Unfortunately, when I got home, I found out that the products were not compatible with my Bose Smart Ultra Soundbar. I went back to the Mansfield Best Buy the very next day to return them and purchase the correct compatible products. I checked online and saw that the South Bay Best Buy had the items I needed in stock. I asked the employee at the Mansfield return desk if he could help me place an order for pickup at South Bay, but he told me he couldn’t because the South Bay location was too far from Mansfield. I was willing to drive to South Bay myself to pick up the products. I wasn’t asking Mansfield to transfer the items—I simply wanted to place an order for pickup at another Best Buy location. I ended up going to the South Bay Best Buy myself. The employee there was much more helpful and told me that because my original purchase was made during the Massachusetts sales tax holiday, I should call Best Buy Customer Service and ask if they could give me a credit for the sales tax since I had to return the incompatible products and repurchase the correct ones. I’m disappointed with the customer service I received at the Mansfield location. I came back the very next day and was simply trying to exchange the products for the correct ones that were available at another Best Buy. I feel the Mansfield employee could have been more helpful and provided me with better options instead of just telling me that South Bay was too far away.

I previously reviewed this Best Buy because of my extremely negative experience with employee Jesse A. I felt he was dishonest and misleading when discussing the Best Buy credit card, and I later had concerns about similar representations made to my father during his purchase. I was shocked to recently learn that Jesse Ake was arrested by Rhode Island State Police and charged with numerous firearms-related offenses. Police reported recovering a ghost gun, dozens of lower receivers, large-capacity magazines, 3D printers, computers, and other equipment. What is especially concerning to me is evidence that purchases connected to this equipment were made through Best Buy while he was employed by the company. I sincerely hope Best Buy investigates whether employee purchasing benefits, discounts, accounts, or company resources were involved. After my original poor experience, I actually started going to the Attleboro Best Buy instead, only to encounter Jesse working there as well. Knowing what I know now makes my previous interactions with him much more disturbing. Best Buy employees routinely handle customers’ names, addresses, credit applications, Social Security numbers, financing information, expensive purchases, and home-delivery information. Customers deserve to know that employees in those positions are being appropriately vetted and that complaints about employee conduct are taken seriously. Jesse has been arrested and charged, not convicted, and his case is still proceeding through the courts. Nevertheless, I believe Best Buy needs to thoroughly investigate his employment history, customer complaints, and any purchases or employee benefits connected to this situation.

Staff person, Kevin, helped us save money and was very knowledgeable about products, price matching, comparable items. Nice to feel not ripped off.