Best Buy Mansfield

Awesome 👌 experience...

It's was good found what I needed

The manager at the door immediately helped me saved me a lot of time. The watch wristband I was looking for they did not have.

I went to Best Buy during the Massachusetts sales tax holiday and purchased a Bose bass module and surround speakers. Unfortunately, when I got home, I found out that the products were not compatible with my Bose Smart Ultra Soundbar. I went back to the Mansfield Best Buy the very next day to return them and purchase the correct compatible products. I checked online and saw that the South Bay Best Buy had the items I needed in stock. I asked the employee at the Mansfield return desk if he could help me place an order for pickup at South Bay, but he told me he couldn’t because the South Bay location was too far from Mansfield. I was willing to drive to South Bay myself to pick up the products. I wasn’t asking Mansfield to transfer the items—I simply wanted to place an order for pickup at another Best Buy location. I ended up going to the South Bay Best Buy myself. The employee there was much more helpful and told me that because my original purchase was made during the Massachusetts sales tax holiday, I should call Best Buy Customer Service and ask if they could give me a credit for the sales tax since I had to return the incompatible products and repurchase the correct ones. I’m disappointed with the customer service I received at the Mansfield location. I came back the very next day and was simply trying to exchange the products for the correct ones that were available at another Best Buy. I feel the Mansfield employee could have been more helpful and provided me with better options instead of just telling me that South Bay was too far away.