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Best Buy Marlborough
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Marlborough
How do I check product availability at the Marlborough Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Marlborough Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Marlborough stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Marlborough Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1725 reviews)
RL W
January 15, 2025
5 out of 5
I bought a tv from these guys last summer and I have to say it went perfect. I told them I needed something that would let me watch streaming channels and also use my Verizon cable. Their recommendation has been spot on. They also delivered it to the house for me. Keep up the good guys.
Dr. S
January 09, 2025
5 out of 5
I had the pick up there. Its was quit easy and convenient.
Jonathan N
January 07, 2025
1 out of 5
Brought my wife's computer in to retrieve data from our computer. They weren't able to do it for some reason which is cool but yall gave the computer back in multiple peices saying I brought it in like that which is BS! (Check your cameras of yall taking it apart) Then yall put the cover back on with different screws and still tried to make me pay lol. Then yall said you couldn't put the internal peices back in and pretty much told me I'm shit out of luck. Geek Squad is a joke. BTW I got someone to retrieve it elsewhere and they don't know why GS couldn't have figured it out, my computer is still in peices too.
Response from Best Buy
January 07, 2025
Hello, Jonathan.
Thank you for taking the time to share this review with us, although we hate to hear it is due to a negative experience. We can understand your feelings here and I would be upset as well if I received an item back in any other condition than what was brought in. We would like to ensure your feedback is formally documented within our Corporate system for internal review as well as assist in any way that we can.
Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Please also include Google Review number 64654165.
Best,
^AllisonS
Tammy P
January 02, 2025
3 out of 5
Customer service people are rude
Response from Best Buy
January 03, 2025
Hello, Tammy.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64637236.
Best,
^AllisonS