Best Buy Millbury

Carlos was a great help.

Carlos was so helpful helping me purchase a good laptop for back to school! great store and employees, always someone available to help!

I can’t say enough positive things about the manager, Carlos! He truly goes above and beyond for his customers and consistently provides exceptional service. He is extremely knowledgeable, respectful, patient, and genuinely cares about helping people. His dedication and professionalism really stand out. He is an incredible asset to the store and deserves to be recognized for the outstanding way he treats his customers!

Where to start….. 1. Split locations with products in inventory but not on the floor means you have to find help. Small groups of employees just wandering around and trying to grab one for help is like playing Duck Hunter on Super Nintendo. 2. Finally grabbing one, telling them what you want and having them ask if the wrong product is actually what you’re looking for. So fun. 3. They grab someone who turns out to be the manager on duty who you give the SKU to look it up and politely inform them that the front product display doesn’t include the product either and it’s likely in the back and they basically pretend you didn’t say anything. 4. They get it from the back and pointedly say yes this is “the product”. *Mind you not once did this manager make eye contact or acknowledge that a statement was made. 5. You’re pissed off enough at this point to ask for the manager on duty and lo and behold it’s the no eye contact mute who can’t hear a customer say things or dain to respond. So bringing up concerns or grievances would literally fall on deaf ears. All this to say, if you want a true Best Buy experience, where customer experience matters. Don’t come to this location and certainly not when Carlos is the manager on duty.