Best Buy Millbury

Good staff.... Very responsive. Friendly. Good selection of most things. If it looks cheap it is..... Don't buy crap made in China:)

Where to start….. 1. Split locations with products in inventory but not on the floor means you have to find help. Small groups of employees just wandering around and trying to grab one for help is like playing Duck Hunter on Super Nintendo. 2. Finally grabbing one, telling them what you want and having them ask if the wrong product is actually what you’re looking for. So fun. 3. They grab someone who turns out to be the manager on duty who you give the SKU to look it up and politely inform them that the front product display doesn’t include the product either and it’s likely in the back and they basically pretend you didn’t say anything. 4. They get it from the back and pointedly say yes this is “the product”. *Mind you not once did this manager make eye contact or acknowledge that a statement was made. 5. You’re pissed off enough at this point to ask for the manager on duty and lo and behold it’s the no eye contact mute who can’t hear a customer say things or dain to respond. So bringing up concerns or grievances would literally fall on deaf ears. All this to say, if you want a true Best Buy experience, where customer experience matters. Don’t come to this location and certainly not when Carlos is the manager on duty.

Absolutely ridiculous and completely incompetent service. I booked an iPhone battery-replacement appointment for Saturday at 6:20 PM because Best Buy’s own system showed it as available. An associate then called and said they couldn’t do it at that time. When I asked exactly when I should come, he told me Sunday at 4:20 PM. I drove 30 minutes to the store at the time their own employee gave me, only to be told the technician had already left and nobody could perform the repair. Apparently, they can check whether the battery is available, but they cannot actually provide the service they scheduled me for. Now I have to waste another 30 minutes driving home with nothing accomplished. What is the point of having an appointment system if the store cannot manage a basic technician schedule? This store wasted my time twice because its employees and scheduling system clearly do not communicate with one another. Completely unacceptable service. Do not trust a repair appointment from this location unless you call the store immediately beforehand and confirm that a technician is physically present.

I’ve been a Best Buy customer since 1997 and genuinely wanted to support them instead of automatically buying everything online. Unfortunately, that ended today over an inexpensive $99 item that was completely unopened and still in its original packaging. I tried to return it within 30 days and learned Best Buy now has an incredibly restrictive 15-day return policy. What really bothered me was being told they would accept the return if I paid $30 for a membership. So they could take back the unopened item, they just wanted more money from me first. It’s honestly sad to see a company I’ve supported for nearly 30 years become this customer-unfriendly. Retailers like B&H and Adorama offer reasonable 30-day return policies without requiring a paid membership, and offer knowledgeable product support that you may struggle to receive at a store like Best Buy. The Millbury staff chose a $30 upsell over the goodwill of a longtime customer, so I closed my account and will spend my money elsewhere. Not an empty threat, I just won't give them another dollar. If you shop here, be very aware of the 15-day return policy. I certainly wasn’t.