George P
November 09, 2026
Terrible service at this store. I drove over an hour to pick up a television that was listed as an "open box" in "excellent" condition. When I received the TV, it was missing everything and was damaged. Instead of being polite and trying to help, the manager was rude and dishonest—the worst service ever. In the end, I canceled the order and left empty-handed. An "open box" item in "excellent" condition should include all its parts and be free of any physical damage.
Response from Best Buy
November 09, 2026
We understand how frustrating it is when an open-box item did not seem to match the description it was listed as. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/inq7tN), Twitter/X (https://bby.me/Do2l0T), or Instagram (https://bby.me/RNdYpU), and mention your Google review, 252429.
Very helpful staff but it helps save time if you know what you want to buy obviously!
Chris D
September 26, 2026
Good staff.... Very responsive. Friendly. Good selection of most things. If it looks cheap it is..... Don't buy crap made in China:)