Best Buy Millbury

Two weeks ago, we visited the Best Buy store in Millbury to purchase an electric range. We selected a white Samsung Bespoke induction model and asked one of the sales associates to assist us with the purchase. He replied that he would be with us in a minute, yet he continued to wander aimlessly in circles while talking on his phone. After waiting 10 minutes, the young man finally approached us and asked, "How can I help you?" We greeted him again and explained that we wanted to purchase that specific white electric range. The young man removed the electronic price tag and the paper label from the display model. We then followed him to place the order and complete the purchase of the range. After paying for the item—including an extended warranty and delivery—we double-checked with the employee to ensure the order had been processed correctly. He assured us that everything was in order and that the range would be delivered to our home in a week. A week later, the delivery crew arrived with the range, but it turned out to be a completely different model. We immediately drove to the store to resolve the situation, as we had already disconnected our old range in preparation for the installation of the new one. At the store, we explained that we had received the wrong range and asked for their assistance in sorting out the mix-up. The manager explained that as soon as the item was returned to the store, they would inspect it and place an order for a replacement. We also provided photographs of the exact range we had purchased a week earlier. We then returned home and scheduled a redelivery—only to receive the very same incorrect range that had been delivered to us the first time. After a third trip to the store, a manager named Ken told us that he could no longer offer any assistance and had absolutely no idea how such an error could have occurred. Our order lists the model number of the range they attempted to deliver to us—not the model we actually intended to buy. Ultimately, after two weeks of waiting, they didn't even bother to investigate at what stage the error had occurred on their end; consequently, we were forced to cancel the order due to the incompetent and unprofessional conduct of the employees involved in the situation. They didn't even offer us an apology for their mistake or for our wasted time. Remarkably, the very stove we had originally selected remained in the store the entire time—albeit with new labels—serving as proof that not a single store employee had ever bothered to properly look into the problem and resolve it.

Bought a new Samsung phone and had the Geek Squad transfer the data and set up the new phone. They did an excellent job and it was done quickly.

Clueless.

I bought an bambu lab xt1 from you less than two months ago, and it has already broken. You’ve pocketed the money from the sale, yet whenever an issue arises, you simply tell me to deal directly with the manufacturer So you don't have customer service??!!!!