Best Buy North Dartmouth

He forces customers to take their credit card

I have just dropped off two malfunctioning laptops. I'm hoping for the best.

DELIVERY SUCKS!! THEY CLAIM ATTEMPTED DELIVERY BUT HAVE PHOTO SURVEILLANCE WHICH PROVES THEY LIE NO DELIVERY ATTEMPTED!!!

To whom it may concern, We placed an order for a dryer approximately 2 days ago online. Prior to adding the item to the shopping cart, it clearly said that we could get delivery as soon as July 5th. After adding the item to the shopping cart and proceeding to payment, we were prompted to schedule delivery. The soonest available date was July 10th. Why would the website display a possible delivery date of July 5th if it was never going to be available anyway? I called Best Buy customer service to request help in getting our dryer delivered sooner. The representatives were very nice and professional. I explained the situation. I also explained that my husband and I are both disabled and have many medical conditions. We simply can't wait until July 10th, that's too long. We have been struggling for days already with transporting our dirty laundry to my in-laws house for laundering, then back home again. It's heavy, we have mobility issues and heart conditions and they do too. I asked for a supervisor or manager. I was told that they have the same tools as a representative and therefore couldn't do anything at all to accommodate us. I find it extremely difficult to believe and disheartening that Best Buy customer service and corporate staff can be so insensitive and dismissive of their customers' needs. Especially when it's the needs of customers who suffer from debilitating conditions who contact you in good faith to plead for help, for an exception to be made. We purchased many items from Best Buy in the past. We chose to buy from Best Buy again because you had the lowest price for a brand new dryer, the correct size and not open box. We have a low income and therefore are limited to what can spend. However, having great prices and quality products is not an excuse to not go the extra mile to help your customers who need it the most. We are saddened by this experience. We have firmly decided that this is the very last purchase we will ever make from Best Buy. The next time we need a quality item, we will shop elsewhere. If money is an issue, we'll borrow from family or friends. We'll even ask family or friends to install the appliance if necessary. Unfortunately, this experience has taught us that the Best Buy company is not our friend and we have no friends at Best Buy. Thank you for clarifying this for us. We will absolutely be sure to provide several reviews for Best Buy across the Internet as soon as humanly possible. Yahoo Mail: Search, Organize, Conquer