Description of Complaint:
On 12/11/2026, I ordered an Apple Watch from Best Buy (Order #BBY01-807121451809). The delivery required a signature but was never delivered.
Best Buy records show an in-store return on 12/20/2026 (Order #343 63 3875 122025), which I did not make. I never received the item and therefore could not have returned it.
Best Buy initially stated my refund would be sent by check, despite payment being made via PayPal. No refund has been received. Best Buy later claimed the refund was already issued, which is incorrect.
I escalated the issue under case #369757123 with no resolution.
Amount Owed: $445.19
Desired Resolution: Full refund
Response from Best Buy
January 23, 2026
Hi, Kevin,
Thank you for reaching out here to share this review, although it is concerning to hear you have an order that went missing. We would be happy to connect with you to see how we can help.
To get started, please send us a message on Facebook (https://bby.me/1u11i8), Twitter/X (https://bby.me/htei8l), or Instagram (https://bby.me/lu476y). Please also include a note stating you are reaching out from a Google review by including this reference number: #108281. We look forward to hearing from you!
gabymocha99
January 18, 2026
Just wanted to leave a review for one of the Best Buy workers here named Mason. My husband and I had many questions about different technology & Mason was genuinely kind, patient, & provided such thought provoking insight. Thank you Mason for taking the time to help us out! We certainly know who to go to when we go to Best Buy now. God Bless!
Please feel free to shop at this location, I wouldn't shop elsewhere due to how well the general manager Teresa Francisco has handled all of my transaction not only for me but for my family as well! Five stars 🌟 🌟🌟🌟🌟 all day!!!!! Ty Teresa
I had a small issue with this location but not only did Teresa Francisco went above and beyond to correct the issue she also reached out and personally and made sure that all was taken care off..
TY Teresa Francisco for your excellence on customer care and for being so professional I truly appreciate all you did!
Star ⭐️⭐️⭐️⭐️ ⭐️