Grate staff Josh in computers was really helpful. he helped me find a really good laptop under my price range.
Don't buy any phones from best buy. They will tell you it's unlocked and will work with any service. That's a lie then charge a restocking fee to return the phone. Scammers.
Response from Best Buy
May 23, 2026
Hello,
Thanks for your feedback. It's unfortunate that the phone you purchased did not have the requirements you expected. We get why that would be upsetting. We're happy to take a look into what happened. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 156131 in your message to us.
X: https://bby.me/7fIXHf
Facebook: https://bby.me/Uihq7h
Instagram: https://bby.me/hSE4jk
Staff isnt very informative whether its disguised to upsell things or not trained, bought an apple iPad. They sell me on the apple care plus warranty, screen cracked, bring it in for the geek squad to tell me they dont service apple products and the closer store that does is Braintree or the Cape. Why not mention that when purchasing? Then to top it off, I drive to the store they send me to for them to tell me I need an appointment and its crazy that the Plymouth store didn't tell me that.
Response from Best Buy
May 16, 2026
Hello!
Thank you for your review. We appreciate you sharing your experience with us, and hope to provide a more positive interaction in the future.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/Q658YU, Instagram: https://bby.me/5bncHU, or Twitter/X: https://bby.me/OUXX3V with your full name, phone number, email address, and reference Google review 152969.
Staff are all pleasant and helpful!