The young employees who work here don't seem able to do simple math. If a product costs $11.68 (tax included, final price on the receipt) and you hand over $12, you should receive $0.32 in change, not $0.05.
I know it's only a few cents, but that's not the point. Their attitude was terrible, and the customer service was very poor. I hope they find a career they're passionate about, because customer service clearly isn't it.
Great customer service Johnny an employee was a amazing help 10/10 great customer service
Anna-Ellen L
June 05, 2026
Shout out to the Saugus Best Buy and store manager Antonio who made an air conditioner exchange much more pleasant, went above and beyond.
100 employees walking around but none can help to get a watch must wait for an invisible sales associate strongly not recommend 0 service they are pretty consistent at it too.
Response from Best Buy
May 29, 2026
Hello, Stan,
We appreciate you taking the time to share your feedback. Having to wait for an associate to help you would be frustrating, so we can understand your concern. We'd be happy to document your experience here on corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/F0VbvO), Twitter/X (https://bby.me/N5lG6t), or Instagram (https://bby.me/7AlEro). Please reference Google Review, #158755.