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Frequently Asked Questions About Best Buy Saugus

How do I check product availability at the Saugus Best Buy?
How do I check my order status?
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Saugus stores’ holiday hours?

Recent Reviews

4.1
(2561 reviews)
JB S
July 18, 2026
1 out of 5
I couldn't find what I needed. Not an employee in sight. I wandered around aimlessly after finding out the product I wanted was locked in a cabinet. It took 15 minutes to get an employee to unlock the cabinet for me. This is why retail is dying and shopping online is way more convenient, and many times better selection and deal. I won't be back to best buy if I can avoid it
Ana L
July 18, 2026
3 out of 5
Great service, just not the best price and not the best products
Response from Best Buy
July 18, 2026
Good Morning, Ana, We would love to learn more about the issues you've had with the products being made available. To get in touch with us, just send a private message to us on social media that includes your Google review case ID: #189636. - Facebook (https://bby.me/GKP0O5) - Twitter/X (https://bby.me/53nJqJ) - Instagram (https://bby.me/712cuI)
Air N
July 06, 2026
1 out of 5
Went in to get an iPhone 17s screen fixed the screen was unable to be turned on but the alarm clock kept going off and eventually died we told the employee what happened. He brings it into the back for 2 mins and says the phones not vibrating when we plugged it in even though dead iPhones don’t vibrate they just show it’s being charged and then proceeded to say that it’s broken and they can’t do anything. Afterwards I head home plug it in 5 mins later it starts reacting when I adjust the mute button. Huge waste of time.
Justin T
June 26, 2026
1 out of 5
Tried calling for assistance on purchasing a wall mount that matched my TV. Was sent to 3rd party answering service. Person was not able to answer questions. Asked to be transferred to Best Buy employee. He was not able too. This took Approx 20 minutes.
Response from Best Buy
June 26, 2026
Hello there, Justin! Thank you for taking the time to reach out on Google with a review. It fully makes sense to expect a helpful and quick process over the phone. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #178546 in your message. You can find us here: Facebook (https://bby.me/sHXTXF) Twitter/X (https://bby.me/Unn6Rb) Instagram (https://bby.me/4Jup5s).

About Best Buy Saugus

bestbuy.com