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Frequently Asked Questions About Best Buy Saugus

How do I check product availability at the Saugus Best Buy?
How do I check my order status?
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Saugus stores’ holiday hours?

Recent Reviews

4.1
(2467 reviews)
Scott H
November 15, 2025
5 out of 5
I had an excellent experience at the Best Buy in Saugus, MA. I ordered a Mac Mini online and was impressed that it was ready for pickup in about an hour. The process was smooth and efficient, and the staff was friendly and helpful from start to finish. Fast service, easy pickup, and great customer care—couldn’t ask for more. Highly recommend this location!
Eftelya D
November 13, 2025
4 out of 5
I bought a charger for my Microsoft surface laptop. I searched online and found that the store in Saugus had it. I bought one of which the box was open earlier. It was a return. They said there will be a discount. The price was $79.99 and the girl at the checkout said she applied a $20 discount and I paid $84 something. Is that a discount?
Zouhair B
October 31, 2025
1 out of 5
Worst customer service
Response from Best Buy
October 31, 2025
Good Afternoon, Zouhair. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#62927" for reference. You can find us here: Twitter(X): https://bby.me/vphlko Facebook: https://bby.me/dxf0yn Instagram: https://bby.me/r1wils
Jovanna
October 29, 2025
3 out of 5
I took my grandchildren to square o e mall in Saugus and went by Best buy because I needed a phone charger....well...I came out without the phone charger...does that tell you anything! Not o ly dis tgey not have what I was looking for, but the prices have skyrocketed so badly that even if they did have it, I would have not paid what they wanted for it....let's not NOT mention the lack of staff and experience of the ones actually working...or...not working
Response from Best Buy
October 29, 2025
Good Afternoon, Jovanna. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#62142" for reference. You can find us here: Twitter(X): https://bby.me/2y3wbh Facebook: https://bby.me/wrmh0c Instagram: https://bby.me/qiyo0e

About Best Buy Saugus

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