Best Buy Saugus

I’d give zero stars if possible. ABSOLUTELY HORRIBLE EXPERIENCE! I placed an online order for a open box high end laptop, HP Omen 32gb OLED. Yes, I did get a notification that I will get noticed when the item is ready. I decided to head to the store in anticipation of getting my purchase. When I got there, I showed an employee my pre-paid item. He said it was not ready for me. He said I can either wait or he can go get it now. Of course I said go get it now. He said that he can cancel the request for some department to pull the item and he can go get the item right away. Sounded reasonable to me. When he showed up with the laptop, I got a chance to inspect it. Then he "rung" me up and wanted payment. I told him I already paid for it. He told me that was cancelled and had to ring up this purchase. I asked why did he cancel my purchase? He responded that I told him it was ok. Whatever, I gave him my card and it was declined as there was not enough funds. After going back and forth, the employee explained that when you order online, the online department pulls the item. When I ok'd him to have the department cancel the pull, he had to cancel the purchase. The funds will take 2-3 days to credit my account. Why not explain this to me at the beginning? I demanded to speak with the manager on duty. The manager only reiterated what the employee stated and was not even sympathetic with me. He blamed me for cancelling my order. I told him I don't know how their internal policies work. I further said from a consumer standpoint, I pre-paid an item online and I come to pick it up. He said I should have waited to be contacted before picking it up. I told him his employee told me that I had a choice, wait or he can go get it now. Who would respond that they rather wait? Again, somehow this was taken as my fault. In the end, I walked out without a laptop, my funds were in limbo for 2+ days. At best the manager could have apologized as the public wouldn't know the internal workings of Best Buy AND should have offered to HOLD the laptop until my funds were credited for re-purchase. I was so excited to come home with a purchase but left empty handed and angry. FYI, this is the SAUGUS MA Best Buy. I have made online purchases and showed up early in the Braintree MA Best Buy and never had this problem. Apparently Braintree knows what they are doing. It had taken me a while to contemplate writing this complaint as I normal don’t want to bad mouth retailers. UPDATE: Best Buy Corporate reached out to me. They wanted to know the transaction # and so forth. I responded would this information and conversation benefit you or benefit me? They said they can’t help me until I provide the information. So, I did, transaction number, date, item, etc. They were able to confirm everything and what happened. In the end all corporate wanted was to find out the sales staff and the manager at the time of the transaction. Since my complaint was old, they couldn’t help me. I explained that I suspected all they want was to find out the staff and nothing about the customer. They reiterated I complained late. I said it doesn’t matter the age of the complaint, it’s still a complaint, you reached out to me for a resolution, and then offered no relief. I furthered stated that you didn’t even deny that the incident meaning you are aware of this internal policy causing the confusion. They danced around not admitting fault but also not denying it didn’t happened. Corporate apologize again and said they couldn’t help me. They could have least offer a simple $10 coupon; which they do on occasions if you’re a member. Corie Barry should be embarrassed.

There is no staff inside that i can get help

Great prices. But terrible customer service UNLESS you are a hot girl.

I bought a dishwasher online from Best Buy, including the installation kit, haul-away service, and professional installation. I thought everything was handled, but the delivery day was a disaster. The installer--a third-party contractor, not a Best Buy employee--demanded an extra $500 on top of what I had already paid. When I refused to pay for something already covered in my contract, they refused to do the job. I contacted Best Buy Customer Support, but they sided with the plumber, claiming there was nothing they could do. I eventually refused the entire delivery, only to be told a refund could take up to 10 days. Best Buy failed to honor their agreement and allowed a contractor to exploit the situation. I will never buy so much as a roll of tape from them again. Avoid their appliance delivery and installation services at all costs.