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Best Buy Saugus
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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2374 reviews)
Katarina R
January 13, 2025
2 out of 5
The store is neglected and lifeless. Some devices stolen, some broken, many missing, shelves are empty or disorganized. No shop assistants. Maybe it’s a standard at this chain, but for me as an European rather poor experience. Not coming back.
Response from Best Buy
January 13, 2025
Good Afternoon, Katarina,
Best Buy aims to provide customers with a clean and welcoming shopping experience, so we certainly understand how you are feeling after your recent visit did not match this. We would be happy to look further into these concerns with you. Please reach out to our team by sending us a private message on social media. Be sure to include your Google review case ID in your message: #64673577.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Antonio J
January 08, 2025
1 out of 5
I bought 10 gift cards to give out for Christmas. 3 don't work so I went back to the store and spoke with Scott or Scotty. He was rude and uninterested in helping and his only advice was to contact corporate for help. Corporates advice is to go back to the store since they are physical gift cards.
Response from Best Buy
January 08, 2025
Hello, Antonio,
Thank you for the review. I can understand your frustration with receiving gift cards that aren't working. That is certainly not ideal, especially during Christmas time.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review 64657147 in your message, it'd be appreciated.
Regards,
^Kristy
Ryan H
January 07, 2025
3 out of 5
Okay store. On the day that I went to purchase a new TV and sound bar, there was limited staff to help me. It turned out they didn't have what I wanted in stock new (it was open box only) so I went to another store to get the same.
Response from Best Buy
January 07, 2025
Hi Ryan,
Thanks for sharing this review with us here. I can understand your disappointment with the product that you were looking for not being in stock, and help seeming hard to find. If you have any additional feedback you'd like to share, or need any assistance, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64652366.
Thanks,
^Caleb
andrea v
January 01, 2025
2 out of 5
I recently bought a drone here and it was $1500, the guy that sold it to me was very nice and helpful; he even convinced me to get a credit card. It was a 10/10 experience :)
Today I went to try to buy a $350 headset but nobody payed attention when we were trying to flag them down, I literally stared at one of the Best Buy workers and he was like 4 ft away from me and he straight up ignored me. I was also trying to get a Best Buy card for my boyfriend and the workers could care less about customers. It was around 6pm when we got there.
Response from Best Buy
January 02, 2025
Hello Andrea,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64633343.
Kind regards,
^Aaron