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Best Buy Saugus
Services Offered
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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2347 reviews)
Barry B
November 20, 2024
5 out of 5
Excellent experience at this store. Staff and managers are all very nice and helpful and work well together. Really couldn't ask for better. Go here.
Castor P
October 30, 2024
2 out of 5
Good selection of electronics however it seemed like all the employees were high. Alarms kept going off and taking like three people to turn them off and when getting a computer with good specs for college work and casual gaming i was told it wouldn't do anything and kept trying to push more expensive products when the computer i was looking at (and got) had the perfect specs for what i needed it for. Probably won't come back to this location if I can help it.
Response from Best Buy
October 30, 2024
Hello, Castor,
Your feedback on Google my Business. Not having the sales staff understand your needs, wants and trying to push you to a more expensive product is frustrating. We would like to hear about your local store shopping experience, here at the corporate office.
Please reach out on social media with the links below. When you are reaching out mention "Google Review 64369141", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Paul
October 16, 2024
1 out of 5
Came here to purchase a Dyson purifier on a quiet Friday morning, and literally no one could help me- 2 people working in the entire store and they said maybe someone can get on the ladder in 20 minutes and grab it. The Geek Squad guy was stressed and running the whole store. I can't order anything from the Best Buy website because they don't deliver through the mail, they use a 3rd party delivery service that is dysfunctional, resulting in whatever I order being stolen. Cut labor and give all the C-suite over at headquarters a nice golden parachute. This is what happens when corporate has their head up their.....
Cue the generic corporate response in:
Response from Best Buy
October 17, 2024
Hello,
Thanks for taking the time to share your feedback with us. I understand waiting for so long to get the help you needed to purchase the Dyson air purifier, isn't a welcome experience.
Our employees should be certainly assisting customers as quickly as they can with their purchases, though there can be times when it takes a bit longer than expected. When it comes to online orders, we do use a variety of carriers, including USPS, to ship items to our customers homes, or alternate pickup locations. The carrier used is generally determined though by the shipping level selected. We also offer our store pickup option though, which allows customers to wait until the item is ready to be picked up and then visit the store for a smoother transaction. You can learn more about our fulfillment options here: https://www.bestbuy.com/site/help-topics/shipping-delivery-store-pickup/pcmcat316000050003.c?id=pcmcat316000050003
That said, I'd like to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review case 64320114" in your message to us.
Sincerely,
^Melissa
Bryan
October 12, 2024
5 out of 5
If someone is going to bring me to a place where it's best to buy, then it has to be at best buy. They got the tech and I'm putting them on my deck. I got all my parts to build my pc and put it in a blender, way above than micro center.