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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2407 reviews)
Jorge A
April 12, 2025
1 out of 5
DO NOT OPEN A BEST BUY CREDIT CARD HERE . THEY LIE TO YOU SAYING YOU WILL GET 20% CASH BACK REWARDS AND YOU DONT . ITS ALL A LIE BY THE YOUNG KIDS THAT WORK THERE . THEY GUIDE YOU BY TELLING YOU WHAT TO PRESS ON THE SCREEN SO THEY CAN HAVE A EXCUSE OF WHY YOU DONT GET REWARDS AFTER . THEY ALSO LIE TO YOU BY SAYING YOUR CREDIT SCORE WILL PNLU GO DOWN 2 POINTS AND ONLY FOR 1 MONTH . I HAD 812 CREDIT SCORE AND ITS BEEN 4 MONTHS AND ITS NOW 762 . CON ARTISTS .
BEWARE OF OPENING A BEST BUY CREDIT CARD HERE . I ALREADY SUBMITTED A COMPLAINT TO THE B.B.B. AND IM NOT THE ONLY ONE !
Response from Best Buy
April 12, 2025
Hello, Jorge,
Thank you for your feedback. It can be quite concerning when we feel misinformed. At Best Buy, we understand that credit card terms and interest rates are important considerations for our customers. We encourage you to review the terms and conditions of the Best Buy Credit Card Agreement, which outlines all applicable fees and interest rates. This information and more is also available on our website at https://www.bestbuy.com/site/misc/financing-rewards/pcmcat102500050032.c?id=pcmcat102500050032.
To formally document your feedback and address any additional questions you may have, please send us a private message or DM with your full name, phone number, and email address on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport. Be sure to mention your Google review 65036381.
Kind regards,
^Pre
giri g
April 07, 2025
5 out of 5
Price matches and knowledgeable staff great plc to shop
R. J
April 03, 2025
3 out of 5
Not too many staff
Response from Best Buy
April 03, 2025
Hello, R.J.
Thank you for taking the time to reach out. We take feedback seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65003056.
Best,
^Allison
Elizabeth T
April 03, 2025
1 out of 5
Don’t shop or trust anyone who works here. I bought a tv two days ago and went to go return it because the screen was damage and they accused me of dropping the tv and that is was my fault for the damage. Which is not true. They also kept switching their story as to why they could return the tv. This has been the worst experience I’ve ever had with a retail store and I’ll be sure to let everyone know not to go to the Saugus Best Buy. Best Buy you have don’t the worst and went against your policies. What you guys did was completely illegal.
Response from Best Buy
April 03, 2025
Hello Elizabeth Tejada,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #65002819. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #65002819
Thanks,
^Ezra