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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2439 reviews)
Dreamer V
August 14, 2025
5 out of 5
Love beat buy
Elie M
August 09, 2025
4 out of 5
I went there to get q auxiliar for my tabler, i czn tell I met a good employee who helped me to have what i was looking for.. thank you my man eveb I dont know yojr name still
Julio R
August 06, 2025
3 out of 5
Place looks empty!! Is going outta business soon ??
Response from Best Buy
August 07, 2025
Hi, Julio,
Thank you for taking the time to leave feedback for us regarding your recent visit. I can understand expecting a lively and well stocked store.
If you require support finding something, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/dd598p), X (https://bby.me/95hx1l), or Instagram (https://bby.me/tp0zrq).
Be sure to mention “Google review #25669” in your social media message.
Regards,
^Ravi
Yalinakani “
July 31, 2025
1 out of 5
No one to help me, I wait for someone like 30 minutes and I did not buy nothing
Response from Best Buy
July 31, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is not the kind of customer service we strive to provide our customers. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/v4000h), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 22981" and share your full name, email, and phone number.
Thanks,
^ Vanessa