impression had initially been great but wow did that quickly take a u-turn. what was supposedly a simple screen repair turned into a gaslighting of having tampered with the screws because they were struggling to fix it. like wait.. what? think i’d fiddle around with my phone and lose my insurance🤨
anyways, long story short; in between everything that happened they break my phone and make me pay for it. least ya’ll get 5 stars for the level of audacity i’ll tell you that
Response from Best Buy
March 12, 2026
Hello. Thank you for your feedback. If you need any assistance or would like to get your experience documented, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!
Had what I wanted and the associate actually knew exactly what I needed.
Geek squad for assisting with phones
Robert K
February 26, 2026
They are preventing humans from answering questions on the phone and forcing us to speak to AI, which doesn't work at all. Awful corporate policies, pushing customers to go elsewhere. We'll go where we can speak with actual people, here in state (not an AI, and not out of nation)
Response from Best Buy
February 26, 2026
Hello there, Robert!
We fully understand the desire to speak with someone over the phone when needed. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #122250 in your message. You can find us here:
Facebook (https://bby.me/7srxmk)
Twitter/X (https://bby.me/gwen6i)
Instagram (https://bby.me/599a6r)
We hope to hear from you!