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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2465 reviews)
Zouhair B
October 31, 2025
1 out of 5
Worst customer service
Response from Best Buy
October 31, 2025
Good Afternoon, Zouhair.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#62927" for reference. You can find us here:
Twitter(X):
https://bby.me/vphlko
Facebook:
https://bby.me/dxf0yn
Instagram:
https://bby.me/r1wils
Jovanna
October 29, 2025
3 out of 5
I took my grandchildren to square o e mall in Saugus and went by Best buy because I needed a phone charger....well...I came out without the phone charger...does that tell you anything! Not o ly dis tgey not have what I was looking for, but the prices have skyrocketed so badly that even if they did have it, I would have not paid what they wanted for it....let's not NOT mention the lack of staff and experience of the ones actually working...or...not working
Response from Best Buy
October 29, 2025
Good Afternoon, Jovanna.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#62142" for reference. You can find us here:
Twitter(X):
https://bby.me/2y3wbh
Facebook:
https://bby.me/wrmh0c
Instagram:
https://bby.me/qiyo0e
Joseph H
October 09, 2025
4 out of 5
Clean inside, friendly staff, got what I needed quickly
Mr.Singh 0
September 28, 2025
2 out of 5
Bought Gaming monitor and as I was in for pickup, no one was at the Pickup Online orders counter. Had to wait 20 minutes as employees kept looking around or at each other. When someone finally arrived, I found out that the store switched my monitor with another customer. I don't even know how that is possible since IDs get checked everytime someone come to pick up the items. Even though me and someone else have the same item, out name tags are switched on the scan sticker. Not even that, I had to wait another half hour for the guy to make sure he was OK to give me the monitor even though he said that it shpuld not be a problem. Complete waste of time. I wonder what happen I go in store to return it as they will ask for my ID right? Because the name on the scan sticker isn't mine.
Had to be this store because the monitor was available here and this was second closest to me. I would rather wait for item to arrive in stock at my actual store next time. 4/10 service.
Response from Best Buy
September 29, 2025
Hi,
Having so many issues regarding your recent online purchase is frustrating. Allow us to hear more about this experience. Please contact us on Facebook, Instagram, or Twitter/X. Mention review #49353 when doing so.