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Frequently Asked Questions About Best Buy Saugus

How do I check product availability at the Saugus Best Buy?
How do I check my order status?
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Saugus stores’ holiday hours?

Recent Reviews

4.1
(2550 reviews)
Katherine M
June 11, 2026
1 out of 5
The young employees who work here don't seem able to do simple math. If a product costs $11.68 (tax included, final price on the receipt) and you hand over $12, you should receive $0.32 in change, not $0.05. I know it's only a few cents, but that's not the point. Their attitude was terrible, and the customer service was very poor. I hope they find a career they're passionate about, because customer service clearly isn't it.
Luke C
June 07, 2026
5 out of 5
Great customer service Johnny an employee was a amazing help 10/10 great customer service
Anna-Ellen L
June 05, 2026
5 out of 5
Shout out to the Saugus Best Buy and store manager Antonio who made an air conditioner exchange much more pleasant, went above and beyond.
stan l
May 29, 2026
1 out of 5
100 employees walking around but none can help to get a watch must wait for an invisible sales associate strongly not recommend 0 service they are pretty consistent at it too.
Response from Best Buy
May 29, 2026
Hello, Stan, We appreciate you taking the time to share your feedback. Having to wait for an associate to help you would be frustrating, so we can understand your concern. We'd be happy to document your experience here on corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/F0VbvO), Twitter/X (https://bby.me/N5lG6t), or Instagram (https://bby.me/7AlEro). Please reference Google Review, #158755.

About Best Buy Saugus

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