Best Buy Saugus

I had an amazing experience with Johnny Reyes at the Saugus, Ma store ! He was supposed to go on his lunch break, but when he noticed that I was distressed because my laptop wouldn’t turn on, he chose to stay and help me instead. He was incredibly attentive, patient, and reassuring throughout the entire process. He made me feel confident that the problem would be resolved—and it was! Johnny truly went above and beyond. His kindness, professionalism, and outstanding customer service made a stressful situation so much easier. Thank you, Johnny Reyes, for taking such great care of me. Your help was truly appreciated!

I visited today, September 11, 2026, the Best Buy location at the Square One Mall in Saugus, MA, to buy a GoPro. While looking for an associate, I accidentally touched an item that set off an alarm. Two employees—one named Anthony—came over to silence it. When I looked at Anthony to ask for help purchasing the GoPro, he completely ignored me and turned his back. I then spoke with another worker and asked to speak with a manager. After waiting five minutes, I asked a second employee, but after waiting several more minutes without any help, I gave up and left. To make matters worse, Best Buy's website offers no straightforward way for customers to submit a complaint about poor employee behavior or service. Big retail brands are making it increasingly difficult for customers to report bad customer service.

Helped me find what I was looking for even though I forgot the exact name of the product

Getting tech is always good. A little bare but good customer service.