I had an amazing experience at Best Buy today thanks to Marcos G in the tech department. I was shopping for a Surface Pro, and he made the whole process so easy. Marcos was patient, knowledgeable, and genuinely listened to what I needed. He guided me through all the options without any pressure and helped me feel confident in my purchase.
It’s rare to find someone who goes above and beyond like that his customer service was outstanding. If you’re shopping for any tech, definitely ask for Marcos!
I had an excellent experience at the Best Buy in Saugus, MA. I ordered a Mac Mini online and was impressed that it was ready for pickup in about an hour. The process was smooth and efficient, and the staff was friendly and helpful from start to finish. Fast service, easy pickup, and great customer care—couldn’t ask for more. Highly recommend this location!
Eftelya D
November 13, 2025
I bought a charger for my Microsoft surface laptop. I searched online and found that the store in Saugus had it. I bought one of which the box was open earlier. It was a return. They said there will be a discount. The price was $79.99 and the girl at the checkout said she applied a $20 discount and I paid $84 something. Is that a discount?