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Best Buy Saugus
Services Offered
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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2386 reviews)
Anthony L
February 20, 2025
3 out of 5
Don’t waste your time waiting for someone to help you in this store. It has a lot of great items in stock but they’re not being sold because no one is around to sell you the product!
Mattie B
February 14, 2025
5 out of 5
Good prices reliable products excellent customer service.
Mike D
February 13, 2025
1 out of 5
30 mins to an Hour wait to buy a Nest Thermostat? 1 person working an entire store? Just close this location already.
Response from Best Buy
February 13, 2025
Hello, Mike
Thank you for providing your feedback on Google. Having to wait that long to received assistance in making a purchase is upsetting. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64809372", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Corey P
January 24, 2025
1 out of 5
Employees don’t seem to want to make a sale !!
Told it would be 15-20 minutes before I could see a person to come to make a sale.
Response from Best Buy
January 24, 2025
Hello, Corey,
Thanks for taking the time to leave a review here on Google. I can understand wanting timely support when shopping at your local Best Buy.
Please reach out to us via social media if you require additional support. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Be sure to mention the phrase “Google Review, Convo #64725412” when reaching out on social media.
Regards,
^Ravi