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Frequently Asked Questions About Best Buy Saugus

How do I check product availability at the Saugus Best Buy?
How do I check my order status?
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Saugus stores’ holiday hours?

Recent Reviews

4.1
(2556 reviews)
Air N
July 06, 2026
1 out of 5
Went in to get an iPhone 17s screen fixed the screen was unable to be turned on but the alarm clock kept going off and eventually died we told the employee what happened. He brings it into the back for 2 mins and says the phones not vibrating when we plugged it in even though dead iPhones don’t vibrate they just show it’s being charged and then proceeded to say that it’s broken and they can’t do anything. Afterwards I head home plug it in 5 mins later it starts reacting when I adjust the mute button. Huge waste of time.
Justin T
June 26, 2026
1 out of 5
Tried calling for assistance on purchasing a wall mount that matched my TV. Was sent to 3rd party answering service. Person was not able to answer questions. Asked to be transferred to Best Buy employee. He was not able too. This took Approx 20 minutes.
Response from Best Buy
June 26, 2026
Hello there, Justin! Thank you for taking the time to reach out on Google with a review. It fully makes sense to expect a helpful and quick process over the phone. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #178546 in your message. You can find us here: Facebook (https://bby.me/sHXTXF) Twitter/X (https://bby.me/Unn6Rb) Instagram (https://bby.me/4Jup5s).
Katherine M
June 11, 2026
1 out of 5
The young employees who work here don't seem able to do simple math. If a product costs $11.68 (tax included, final price on the receipt) and you hand over $12, you should receive $0.32 in change, not $0.05. I know it's only a few cents, but that's not the point. Their attitude was terrible, and the customer service was very poor. I hope they find a career they're passionate about, because customer service clearly isn't it.
Response from Best Buy
June 12, 2026
Hello, Katherine, We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/Y4fpOm), X/Twitter (https://bby.me/SNbiqX) or Facebook (https://bby.me/ScaHEc) with the details of your experience. Also add Google Review 171695. We look forward to hearing from you.
Luke C
June 07, 2026
5 out of 5
Great customer service Johnny an employee was a amazing help 10/10 great customer service

About Best Buy Saugus

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