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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2565 reviews)
Sonderae S
August 12, 2026
1 out of 5
I purchased a speaker from Best Buy in Saugus, Massachusetts, on June 30. Unfortunately, after a little over 30 days, the speaker stopped working due to what appears to be a manufacturer issue.
When I brought the speaker back to the store, I was very disappointed with the customer service I received. The customer service team was negative, rude, and made me feel as though bringing the defective product back was an inconvenience to them.
I also spoke with the manager, Tyler, hoping he could provide some guidance on how I could return the defective speaker and get a replacement. Unfortunately, I did not feel that he was helpful or interested in finding a solution. I was not given clear information or the support I expected from a manager.
I understand that returns after 30 days may have certain policies or procedures, but I believe customers should still be treated with respect and given helpful information about their options.
Overall, my experience with customer service at the Saugus Best Buy was very disappointing. I hope management takes this feedback seriously and works on improving the customer service experience at this location.
Thanks
Sonderae
Bethany R
August 08, 2026
5 out of 5
Thomas was the best. Super knowledgeable and honest about buying a PC, and walked out with one within half an hour.
Michelle L
July 21, 2026
1 out of 5
This Best Buy operation is the absolute worst; they offer a credit card, but it’s not actually a store card—it’s from some other bank you really shouldn't deal with. They ruin your credit score; mine dropped from 780 to 600 because of annual fees for absolutely nothing—paying for nothing at all. I do not recommend them; they easily scam people.
Luke W
July 21, 2026
1 out of 5
The only thing I can say about this store is that I will never set foot there again, as they are the type of people who like to rip off customers and ruin their credit history; they didn't even send a payment reminder. My credit score dropped from 750 to 599 over a simple issue with an annual payment. Cancel your Best Buy and Citibank credit card accounts immediately, because they are the absolute worst. If you don't owe them anything but they charge you an annual fee for nothing, cancel everything.