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Frequently Asked Questions About Best Buy Saugus

How do I check product availability at the Saugus Best Buy?
How do I check my order status?
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Saugus stores’ holiday hours?

Recent Reviews

4.1
(2564 reviews)
Michelle L
July 21, 2026
1 out of 5
This Best Buy operation is the absolute worst; they offer a credit card, but it’s not actually a store card—it’s from some other bank you really shouldn't deal with. They ruin your credit score; mine dropped from 780 to 600 because of annual fees for absolutely nothing—paying for nothing at all. I do not recommend them; they easily scam people.
Luke W
July 21, 2026
1 out of 5
The only thing I can say about this store is that I will never set foot there again, as they are the type of people who like to rip off customers and ruin their credit history; they didn't even send a payment reminder. My credit score dropped from 750 to 599 over a simple issue with an annual payment. Cancel your Best Buy and Citibank credit card accounts immediately, because they are the absolute worst. If you don't owe them anything but they charge you an annual fee for nothing, cancel everything.
JB S
July 18, 2026
1 out of 5
I couldn't find what I needed. Not an employee in sight. I wandered around aimlessly after finding out the product I wanted was locked in a cabinet. It took 15 minutes to get an employee to unlock the cabinet for me. This is why retail is dying and shopping online is way more convenient, and many times better selection and deal. I won't be back to best buy if I can avoid it
Ana L
July 18, 2026
3 out of 5
Great service, just not the best price and not the best products
Response from Best Buy
July 18, 2026
Good Morning, Ana, We would love to learn more about the issues you've had with the products being made available. To get in touch with us, just send a private message to us on social media that includes your Google review case ID: #189636. - Facebook (https://bby.me/GKP0O5) - Twitter/X (https://bby.me/53nJqJ) - Instagram (https://bby.me/712cuI)

About Best Buy Saugus

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