'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only- Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2503 reviews)
Stevenson k
January 30, 2026
5 out of 5
Nice place 👌
John B
January 29, 2026
1 out of 5
The people here do not want to do there jobs. I was doing a trade in started the process online. Went to the store and was waiting no one came after they told me someone would. i went the next day in the morning they told me to come back at the night because they were understaffed, yet they weren’t busy.
Response from Best Buy
January 29, 2026
Hello, John,
Thank you for leaving us a detailed review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service.. Nevertheless, we appreciate your feedback. If you require additional support, please contact us through social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #110475" when contacting us on social media.
Jose G
January 27, 2026
1 out of 5
The worst store I have visited with many workers and nobody attends you 0% recommended
Response from Best Buy
January 27, 2026
Hello Jose,
Thanks for reaching out and providing your feedback. Not being able to get the help you needed would be a reason for a frustrating shopping experience we can understand how you feel about the situation. We would love to document your experience as we are always looking to improve and see if we can help in any way. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #109737 in a private message.
• Facebook (https://bby.me/x00duq)
• Twitter/X (https://bby.me/qt1dpv)
• Instagram (https://bby.me/p4j3tl)
Ross B
January 22, 2026
2 out of 5
Went before Christmas and asked for a suggestion in which 3-D printer buy after a horrible experience with the printer went into buy a different one, not even asking to exchange because I was passed the timeline, it took me 40 minutes for someone to even acknowledge that I was there waiting. Once I did, they said oh we don’t have them on the floor. I said I know I would just buy one. He told me the price and I said oh that’s not what was on the website. The price had changed on the website but manufacturers website as well as four other retail sites all had the product and $100 cheaper they found every excuse in the book not to match even though they said that they do match they were rude, offputting, and holy unconcerned that I’ve already wasted a few hundred dollars on their original suggestion. I try to shop at stores without ordering online, but man it is getting harder and harder with the lack of understanding, empathy or customer service at any of these stores stay away
Response from Best Buy
January 22, 2026
Hello, Ross,
Thank you for taking the time to reach out to us here to share your feedback with your recent experience. We understand how important excellent customer support can be, and we would like to take a closer look into this with you to document your feedback. Please send us a private message or DM at the following Social Platforms with Google Review# 107780.
Facebook (https://bby.me/s91k8g)
Twitter/X (https://bby.me/c881tx)
Instagram (https://bby.me/cdes7i)
We look forward to assisting you there.