Best Buy Saugus

Visited Best Buy in Saugus looking for a new cell phone and left disappointed. The store seemed poorly stocked, with numerous empty spaces on the shelves, and finding assistance was difficult. The AT&T representative stood looking at his own phone for about seven minutes before finally acknowledging me and asking if I needed help. Customer service should be much more attentive, especially when someone is shopping for a new phone. Definitely not the experience I expected from Best Buy.

Great service from Nick,helped me find what I was looking for, courteous, helpful

Just wanted to say thank you to Kenny and Brian ( I think that was his name he was the cashier) that rang me up. I really needed help finding a wired earbud to help me make important phone calls with friends and family. I came into the store and was able to get pretty good customer service along the way. Thanks guys.

I had an amazing experience with Johnny Reyes at the Saugus, Ma store ! He was supposed to go on his lunch break, but when he noticed that I was distressed because my laptop wouldn’t turn on, he chose to stay and help me instead. He was incredibly attentive, patient, and reassuring throughout the entire process. He made me feel confident that the problem would be resolved—and it was! Johnny truly went above and beyond. His kindness, professionalism, and outstanding customer service made a stressful situation so much easier. Thank you, Johnny Reyes, for taking such great care of me. Your help was truly appreciated!