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Best Buy Saugus
1201 Broadway
Saugus, MA 01906
Services Offered
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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2330 reviews)
Christian F
September 08, 2024
1 out of 5
Store has gone downhill since Best Buy laid off ~50% of it's store staff. There's barely anyone available to provide assistance, even when you follow their procedure of speaking to the person at the door to put you on their list. Additionally, the store, and company, are unwilling to honor prices of products in their own stores that are labeled correctly. Use them as a showcase for Amazon or wherever you shop online, and order your products elsewhere.
Response from Best Buy
September 08, 2024
Hi there, Christian,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your experience and attempts to get assistance are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64174201
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Carlos T
September 05, 2024
2 out of 5
Sitio con muy poca oferta y todo muy desordenado
Response from Best Buy
September 05, 2024
Hola, Carlos,
Gracias por contactarnos con su experiencia en tienda. Best Buy ofrece igualacion de precios en articulos identicos ofrecidos por competidores calificados. Si necesitas ayuda favor de contactarnos por uno de nuestros perfiles de media social debajo con Review 64162772.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Gracias,
^Tommy
deborah a
September 03, 2024
1 out of 5
Went to purchase a desk top computer. No one volunteers to help here you have to ask which ok fine, the staff are not trained or educated on the products they are selling which is frustrating and speaks to a bigger issue going on in the world not just this company. The person helping tried his best to help and answer questions but had to ask others for info. When it came to a particular question on an item he asked a coworker who both of them must have been unaware I was right behind them , I overheard his coworker tell him to “make something up “ when he asked what he should tell me as an answer.
Needless to say we walked out since we couldn’t trust anyone knew the correct information but also they didn’t care just wanted to give any answer to make us go away basically. They lost a sale and any future business from me
Response from Best Buy
September 03, 2024
Hi there, Deborah,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your visit to the store is addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64154547
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Deanna Z
September 03, 2024
1 out of 5
What is it brand new handset I bought for my grandson and on his birthday he opened it and the stuff was broke and can no longer return unless I pay 50 dollars what is the world pay 120 for something that is broken and I have to pay more scammers if I could give 9 stars I would
Response from Best Buy
September 03, 2024
Hello Deanna,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We’d like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regard to my Google review: 64154386” and share your full name, email, and phone number.
Thanks,
^Vanessa