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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2510 reviews)
Charlie R
February 18, 2026
1 out of 5
I bought a dishwasher online from Best Buy, including the installation kit, haul-away service, and professional installation. I thought everything was handled, but the delivery day was a disaster.
The installer--a third-party contractor, not a Best Buy employee--demanded an extra $500 on top of what I had already paid. When I refused to pay for something already covered in my contract, they refused to do the job. I contacted Best Buy Customer Support, but they sided with the plumber, claiming there was nothing they could do.
I eventually refused the entire delivery, only to be told a refund could take up to 10 days. Best Buy failed to honor their agreement and allowed a contractor to exploit the situation. I will never buy so much as a roll of tape from them again. Avoid their appliance delivery and installation services at all costs.
Response from Best Buy
February 18, 2026
Hello Charlie,
We would be frustrated too if there were so many mishaps with your dishwasher purchase and delivery. And we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented at try to help you in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #118921 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/v5j0b3)
• Twitter/X (https://bby.me/585c37)
• Instagram (https://bby.me/vfvw0x)
Steven L
February 12, 2026
5 out of 5
Nobody there quick in and out
Suzy S
February 12, 2026
1 out of 5
I went to the Saugus store with the intention of buying a 65" inch TV. I looked around for someone to help me for a while, asked a few people if someone could help me and still did not get anybody for about 25-30 minutes. Finally I located someone in charge who asked if when I entered the store if the "greeter" helped me and I let him know there was not a greeter at the door. Once they sent somebody over to help me, I was asking about different brands, prices, mounting etc. and I felt like he could care less about my wants/needs by not suggesting anything or guiding me in any way. If I'm going to spend over $400 on an item, I want to feel confident about my purchase and this guy made me feel like I was wasting his time. I ended up walking out and may try a different Best Buy store.
Response from Best Buy
February 12, 2026
Good Morning, Suzy,
We absolutely understand how you are feeling after not getting the help you needed when shopping for a brand new television with us. We would love to connect with you directly and work to make sure that these concerns are addressed. Please feel free to contact us by sending our team a private message on social media. Make sure that you include your Google review case ID in the message: #116218.
- Facebook (https://bby.me/jh6oww)
- Twitter/X (https://bby.me/negna8)
- Instagram (https://bby.me/yausrq)
Jose R
February 08, 2026
1 out of 5
I tried to buy some Oakley Meta glasses, but they didn't help me. I asked several times, and they said, "We're busy," and the people just kept walking around, going back and forth, and they didn't serve me. They ignored me. I don't know if they're racist or what's going on. I felt terrible, and I'm a regular customer, but I'm never going back there again.
Response from Best Buy
February 08, 2026
We understand the frustration when you were unable to get help making a purchase in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/sipv1l), Twitter/X (https://bby.me/xr5f0i), or Instagram (https://bby.me/7qoj83), and mention your Google review, 114736.