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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2521 reviews)
Japa F
March 17, 2026
1 out of 5
They have the worst costumer service. Very lazy guys working there. You wait hours and hours and nobody shows up to assist you. DONT BUY ANYTHING AT THIS STORE.
Response from Best Buy
March 18, 2026
Hi Japa,
Your feedback matters, and we never want to hear that one of our customers had to wait excessively or did not get the level of service we aim for. We want to make sure it’s fully documented, so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #130616 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/e5FKUB)
• Twitter/X (https://bby.me/qD0ohm)
• Instagram (https://bby.me/nfOdSW)
Margaret W
March 13, 2026
1 out of 5
Sorry I had to to leave a 1 star review, but I don't have time to visit the saugus store, I hope the store manager can look up the CCTV on 2026 March 11 around 17:27pm.
On March 11 - I got a text messag saying a payment cannot be processed and saw 3 unauthorized purchases were made on my Best Buy account using my stored credit card info; one order unfortunately seemed to have went through:
Order Number:0818 399 7204 031126
Meta - Quest 3S 128GB | Virtual Reality Headset Without Wires — Thirty-Three Percent More Memory — 2X Graphical Processing - White, for a total of $317.69.
I tried to dispute it on my credit card but has not succeeded yet.
I chatted with bestbuy online customer service and they said the order was returned and want me to visit the store to check cctv because the purchase says in store purchase. Please look into this.
uno
March 12, 2026
1 out of 5
impression had initially been great but wow did that quickly take a u-turn. what was supposedly a simple screen repair turned into a gaslighting of having tampered with the screws because they were struggling to fix it. like wait.. what? think i’d fiddle around with my phone and lose my insurance🤨
anyways, long story short; in between everything that happened they break my phone and make me pay for it. least ya’ll get 5 stars for the level of audacity i’ll tell you that
Response from Best Buy
March 12, 2026
Hello. Thank you for your feedback. If you need any assistance or would like to get your experience documented, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!
philip b
March 11, 2026
3 out of 5
Had what I wanted and the associate actually knew exactly what I needed.