Steven L
February 12, 2026
Nobody there quick in and out
I went to the Saugus store with the intention of buying a 65" inch TV. I looked around for someone to help me for a while, asked a few people if someone could help me and still did not get anybody for about 25-30 minutes. Finally I located someone in charge who asked if when I entered the store if the "greeter" helped me and I let him know there was not a greeter at the door. Once they sent somebody over to help me, I was asking about different brands, prices, mounting etc. and I felt like he could care less about my wants/needs by not suggesting anything or guiding me in any way. If I'm going to spend over $400 on an item, I want to feel confident about my purchase and this guy made me feel like I was wasting his time. I ended up walking out and may try a different Best Buy store.
Response from Best Buy
February 12, 2026
Good Morning, Suzy,
We absolutely understand how you are feeling after not getting the help you needed when shopping for a brand new television with us. We would love to connect with you directly and work to make sure that these concerns are addressed. Please feel free to contact us by sending our team a private message on social media. Make sure that you include your Google review case ID in the message: #116218.
- Facebook (https://bby.me/jh6oww)
- Twitter/X (https://bby.me/negna8)
- Instagram (https://bby.me/yausrq)
I tried to buy some Oakley Meta glasses, but they didn't help me. I asked several times, and they said, "We're busy," and the people just kept walking around, going back and forth, and they didn't serve me. They ignored me. I don't know if they're racist or what's going on. I felt terrible, and I'm a regular customer, but I'm never going back there again.
Response from Best Buy
February 08, 2026
We understand the frustration when you were unable to get help making a purchase in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/sipv1l), Twitter/X (https://bby.me/xr5f0i), or Instagram (https://bby.me/7qoj83), and mention your Google review, 114736.
Chrissy
February 06, 2026
The associate was very helpful and I got what I needed