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Frequently Asked Questions About Best Buy Saugus

How do I check product availability at the Saugus Best Buy?
How do I check my order status?
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Saugus stores’ holiday hours?

Recent Reviews

4.1
(2554 reviews)
ANTHONY M
June 24, 2026
5 out of 5
Good
Katherine M
June 11, 2026
1 out of 5
The young employees who work here don't seem able to do simple math. If a product costs $11.68 (tax included, final price on the receipt) and you hand over $12, you should receive $0.32 in change, not $0.05. I know it's only a few cents, but that's not the point. Their attitude was terrible, and the customer service was very poor. I hope they find a career they're passionate about, because customer service clearly isn't it.
Luke C
June 07, 2026
5 out of 5
Great customer service Johnny an employee was a amazing help 10/10 great customer service
Anna-Ellen L
June 05, 2026
5 out of 5
Shout out to the Saugus Best Buy and store manager Antonio who made an air conditioner exchange much more pleasant, went above and beyond.

About Best Buy Saugus

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