The young employees who work here don't seem able to do simple math. If a product costs $11.68 (tax included, final price on the receipt) and you hand over $12, you should receive $0.32 in change, not $0.05.
I know it's only a few cents, but that's not the point. Their attitude was terrible, and the customer service was very poor. I hope they find a career they're passionate about, because customer service clearly isn't it.
Great customer service Johnny an employee was a amazing help 10/10 great customer service
Anna-Ellen L
June 05, 2026
Shout out to the Saugus Best Buy and store manager Antonio who made an air conditioner exchange much more pleasant, went above and beyond.