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Best Buy Saugus
Services Offered
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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2370 reviews)
andrea v
January 01, 2025
2 out of 5
I recently bought a drone here and it was $1500, the guy that sold it to me was very nice and helpful; he even convinced me to get a credit card. It was a 10/10 experience :)
Today I went to try to buy a $350 headset but nobody payed attention when we were trying to flag them down, I literally stared at one of the Best Buy workers and he was like 4 ft away from me and he straight up ignored me. I was also trying to get a Best Buy card for my boyfriend and the workers could care less about customers. It was around 6pm when we got there.
Response from Best Buy
January 02, 2025
Hello Andrea,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64633343.
Kind regards,
^Aaron
Verónica L
December 31, 2024
5 out of 5
Increíble todo
Andreza A
December 28, 2024
1 out of 5
12/28/2024
Dou uma estrela por não ter zero.
Quase sem colaboradores, quando encontrei um foi extremamente rude, gritando para eu checar o valor do produto no caixa.
Não tinha opções de cases decentes para iPhone 16 Pro Max e para nossos novos IPads.
Nada barato como no site, poucas opções, cores feias, valor alto.
Não conseguia descobrir o valor do carregador da primeira foto.
Na foto 2 mostra um único caixa aberto, na tarde de sábado.
Dirigimos muitas milhas por nada.
Pior loja em que pisei nos USA.
Nota zero.
Response from Best Buy
December 31, 2024
Olá Andreza,
Agradeço por você ter dedicado um tempo para nos escrever sobre sua experiência. O que você compartilhou aqui é bastante preocupante. Tentamos nos orgulhar de garantir que oferecemos excelentes serviços ao cliente. Gostaria de mais detalhes para ver como posso ajudar.
Para ajudar você, escreva para mim através de nossos canais de mídia social no Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) ou Facebook (https:/ /www.facebook.com/bestbuy) com detalhes do que aconteceu, seu nome completo, número de telefone, endereço de e-mail e o endereço da loja que você visitou. Adicione também o Google Review em espanhol 64623266. Aguardamos sua mensagem.
Sinceramente,
^Deysha
Y C
December 17, 2024
5 out of 5
Todo super bien organizado e iluminado. Tienda limpia, buenos precios y personal muy amable.