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Frequently Asked Questions About Best Buy Saugus
How do I check product availability at the Saugus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Saugus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Saugus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Saugus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2475 reviews)
J R
December 12, 2025
3 out of 5
Customer service not to great
Nicholas U
December 11, 2025
1 out of 5
I was lied to by employees who told me they didn’t have cards in stock. I was there when they opened and was told nothing arrived. I looked up the stock on my phone and over the next half hour watched it go from 4+ to 0, 1 at a time. They wouldn’t even pretend to check in the back for me.
Chrstine D
December 06, 2025
5 out of 5
great customer service
nicole s
November 30, 2025
5 out of 5
There is 1 employee who is amazing! He was extreamly kind and able to help find what I was looking for. He had noticed my daughter looking at the barbies while he was helping me with bags. He had finally said that he wanted to give her 1 - that he wanted to pay for it himself. I was so taken back by his generosity. He then told me that every year, he donates to Toys for Tots. My daughter was extremely happy, as was I. This is clearly a man who goes above and beyond - which made my experience of shopping for electronics a lot less stressful. I wished I had gotten his name, because he definitely needs recognition.