Best Buy Seekonk

Manny was super helpful, knowledgeable and friendly. Give him a raise!

I'm frustrated and upset by the service I received this week. I wanted to trade in my old MacBook for a newer one, but I didn't want to risk doing it wrong so I brought it in. The customer service rep directed me to the apple rep to pick out my new one and then do the trade in so it was all at once. I had the exact laptop I was looking for pulled up on my phone to show the rep, which I did, and then he told me it wasn't in stock (which I thought was weird because the website said otherwise but I trusted his word for it.) I showed him the one I wanted again just to be sure - iMac Pro 14 in m3 with 1 tb of storage. He insists it's not in stock and tells me I can pick it up in Attleboro which I agreed too. As he was cashing me out, he was rambling to himself and seemed very flustered. He told me my trade in was only $400, even though I was quoted on the Best Buy website right before going there for $500. He then proceeded to reach over the counter and press accept to a bunch of prompts on the keypad in front of me, I thought maybe that was just something he had to do to get the trade in working or something. He was very quick to hit the buttons I couldn't even read what was on the screen that he was hitting the buttons for. I left feeling as if I was rushed out of there and bothersome to this employee. Fast froward to driving all the way to attleboro, I find out he STILL ordered the wrong laptop even after I showed him the exact one on my phone multiple times. I checked the receipt just in case, and also found out that all those buttons he was pressing was him signing me up for Best Buy plus for $50 WITHOUT MY PERMISSON! so I was charged almost $2,000 for the wrong laptop and now I have a Best Buy plus membership that I do not want. Maybe if this employee was actually interested in helping me instead of reaching his sign up quota for corporate maybe this could've been prevented. The laptop I was given only has 500 GB when I asked for the 1TB. this is a HUGE difference for a professional photographer, and buying a new laptop was no slight decision. I am truly disappointed in the service I received and apparently need to do my tech shopping elsewhere from now on.

Excelentes precios

My go2 for electronics, they price match with Amazon and have amazing return policies