They stop you at the door, ask what you are looking for and direct you to the location of said item and when you get there an associate is waiting 4 U. Can't get better than that.
So excited to buy a Samsung sound bar/subwoofer combo today. Pick it up in store, take it home, plug it in and it won't turn on. Must be a defective model. Customer service says I need to pack it all back up and bring back to the store, for an exchange or money back. I work the next few days and won't have time to do this, on top of wasted time and gas. I am extremely disappointed Best Buy sold me defective junk and won't be buying anything here ever again.
Awful experience!!
Sold me a broken tv and couldn’t get a replacement for a week. Looks like someone threw rocks at the tv.
Will never go back, they want to scam and have a delivery fee on broken products.
I'd been coming here since it opened. Never had an issue.