We ordered a refrigerator from here, confirmed delivery for 7/8. The day of they sent an email that they would not be delivering because we didn’t confirm - we had TWO emails confirming the window for delivery. They couldn’t come until the following week which is today. The refrigerator has been delivered but the cord is damaged so there is no power. The vent on the side of the fridge is also scratched and digged up from being hit or loaded improperly. Best Buy said they can’t get anyone out here to fix this until FRIDAY. We are now going on two weeks without a refrigerator due to their lack of service. We even went in store to speak to a manager which was no help. Everyone was rude and unhelpful. I will never buy anything from Best Buy again, this has been the worst experience
Response from Best Buy
July 15, 2026
Hello, Ajia,
Thank you for taking the time to share your feedback. Having your appliance damaged during installation would be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/SJMXGR), Twitter/X (https://bby.me/46s12O), or Instagram (https://bby.me/bBzkEK). Please reference Google Review, #188090.
I was trying to find a nice laptop here when I was talking with the staff explaining it to me and then suddenly my phone had an issue. They were so polite and helped me out. The environment was also nice. It wasn’t dirty. It was OK.
Went to buy a tv that uses over the air antenna when I got there helper said cant do it now on way out supervisor stop me ask me if he could help me i told him why I was there he said i can help BUT when he got the tv I ask him is this an over the air tv he wasn't sure he said believe it or not perhaps I said wrong answer so it was on to target cheek that post out it dose not end with the customer being happy