Best Buy Seekonk

Picked up a garage freezer. The outer box looked damaged and there was nothing under the freezer to protect it. The employee loaded my car and assured me that the freezer was not used or damaged. Well, that was not true! Got home and unboxed the freezer and it was damaged in more than 3 spots. I have been calling customer service and they offer absolutely zero help!! Extremely frustrating. I’ll find a way to get the freezer back and return it and will not buy anything else!

Absolutely awful!!! I ordered a television online, for curbside pickup. I went to pick it up, but it didn't fit in my car. So the employee said I could come back or contact customer service. I contacted customer service, received NO HELP! Asked to change the order to delivery, asked to cancel the order....NOTHING! Now, it says it's been picked up (not by me)!!!!! Been on the phone explaining this and NO ONE WILL HELP! I keep getting the global help desk, cannot get connected to the actual store! This is the absolute worst customer service if all time!!!! Hours of my time repeating over and over and still no resolution! You are awful and I hope you go out of business!

2 employees at front desk. Asked where I could look at an item. Finger pointed and said somewhere in back of store where tvs are. Really?? Guess chit chat with employees is more fun.

Can you leave negative stars? I purchased and paid for a pick up order. I had not picked it up yet and they cancelled the order. I called the store, but they don't take calls. The central phone center does not appear to be US based and the information they ask to confirm your identity, even when you are logged in and have the full order number available, is unreasonable. Then when I asked for a manager, they refused. Then she hung up on me. At this moment, I'm questioning if I'll ever shop this store again when I can get amazon to deliver with zero hassle. Good luck if you choose to shop here...