Best Buy Watertown

My laptop which I bought from best buy stopped working. I took it in to Geek Squad and was helped by Danny who was very clear and efficient. He explained what they thought was wrong and said that they would need to ship it off for repairs. He also helped me back up all my files and data on the best buy servers.

This store has some of the worst customer service I’ve encountered. I went in, purchased an oven, opened a store credit card, and was assured that I would receive good service and support if anything came up. The delivery was scheduled for Thursday between 3 and 7 p.m. At 6:30, I received a text saying the delivery was delayed and that I needed to call to reschedule. When I called, I was told I had to wait until the next day because of a computer issue. I requested several call-backs and never received one. I ended up going back to the store and asked to speak to a manager. He checked the order and informed me that the oven wasn’t even available until after Christmas. He also said this happens to a lot of customers and there was nothing they could do. I then asked for the GM to contact me, but instead I got a call from the assistant GM, Alex, who was not helpful. He didn’t seem to understand the situation and repeated that this type of issue is common, as if that made it acceptable. I had prepared my home and blocked off my day based on the delivery they promised, and in the end I received no support, no accountability, and had to cancel my order entirely. I would not recommend shopping here or placing orders through this store. They are unorganized, unreliable, and do not take responsibility for their mistakes.

Worst store I've ever been to, the staff are lazy, annoying, they don't do anything, horrible store.

Was made to wait an hour to pick up a purchase marked "ready for pickup." The item was an Open Box Excellent TV; when opened at home, the TV had no stand or power cable, rendering it useless. Why should the burden be on me, the customer, to ensure everything necessary for operation is included, when the store has marked the product as having these accessories? And after wasting an hour of my time?