I gave a 4 because despite Best Buy having very nice employees, a free bathroom, and decent process, however- there have been enough reasons for it to get a 4 as an electronics store overall.
Even though they hire great people, they do not train them well enough. They sell computers but often cannot help you with technical inquiries for hardware. If you're looking for a phone or laptop, they can help you, but the knowledge only goes so far, as I have never been able to get good answers for my PC related questions. I also got an open box product that was not properly marked for everything that was missing, so I feel like that reflects the lack of familiarity when handling products.
Stock is also very sparse lately due to them failing to compete with online retailers and cannot compare to micro center except for home appliances.
Cliff helped me so much getting a new phone, he made the process very easy and helped me get the best phone for the price
There are remains people in respectful and helpful
Empty not many variety of products and not many offers; many years ago used to be full of a nice variety of tech products
Response from Best Buy
May 13, 2026
Hey,
Walking into a store and not seeing shelves stocked variety of products is frustrating. Allow us to hear more about your shopping experience. Please mention review # 151893 when connecting to a private social media link.
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