Best Buy Watertown

Very helpful and good stock

Terrible. I spent a great deal of time buying a TV and then it was not delivered on the delivery and installation date. I called to find out what happened, and was told the TV had not arrived at the store. I told them I would call back to reschedule after a vacation. When I called back, I was told the TV had been delivered, which was not true. The phone customer service was useless because it was marked as sold and delivered. I went in person to the store, had them look in their back storage, and they found the TV and were able to "return" it, even though I never received it. They said their third party installers had marked it as installed incorrectly. But the onus was on me to prove I had not received it. This all wasted a month of time. I bought it on Amazon instead and it was delivered in two days. I called an installer on my own who installed it in a week for less than Best Buy had charged. Overall very poor service, a major hassle, a waste of time - all for nothing.

DJ Joseph was amazing. His customer service and knowledge on TV/Monitor/Speakers made it really easy to find what I was looking for. He’s everything Best Buy should want in an employee

With all of these people in Blue walking around, you still can’t get help. Even if you set off the alarm on one of the items it takes about a minute for someone to take notice and even come over🤣