Frequently Asked Questions About Best Buy Watertown
How do I check product availability at the Watertown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Watertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Watertown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Watertown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2475 reviews)
Jessie A
October 24, 2025
5 out of 5
Wonderful Service! I lost my phone while coming up for a visit. DJ and Allen were a tremendous help getting a new Z Flip and even getting on the phone with Verizon to get it connected.
Philip M
October 23, 2025
1 out of 5
Bought a TV 5 weeks ago. Waited for a delivery to come, turns out they cancelled because they didn’t have the TV! Rescheduled the appointment and called today for confirmation of delivery. Cancelled again!! Extremely unprofessional in not upholding the guarantees and not notifying me. GO TO COSTCO FOR CHEAPER AND QUICKER!
Response from Best Buy
October 23, 2025
Hello, Philip,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when wanting clear communication about an upcoming delivery. We appreciate your feedback, and would like to look into this further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #59476" when reaching out on social.
Peter
October 23, 2025
1 out of 5
Bought an expensive TV and they made me wait twice 2-3 weeks for delivery and then cancel at the last minute saying the product has not been delivered to the warehouse. I would understand for this to happen once but twice in a row for the same product. 8 weeks and still waiting.....going to cancel and go somewhere else!
Response from Best Buy
October 23, 2025
Hello, Peter,
Thanks for taking the time to leave a review. I can understand expecting your TV to be delivered in a timely manner, and I'm sorry to hear that this was not the case.
If you require additional assistance, please send us a private message. Our team would be happy to assist you on any of the following social media platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please be sure to mention the phrase “Google review #59436” when reaching out.