Best Buy Watertown

With all of these people in Blue walking around, you still can’t get help. Even if you set off the alarm on one of the items it takes about a minute for someone to take notice and even come over🤣

Months ago, I ordered a tablet from Best Buy, and I still have not received it. The delivery information even lists the name of a person who has nothing to do with my order. Best Buy has neither refunded my money nor provided me with the tablet. They have repeatedly asked me to provide additional documentation. First, they told me to obtain a written confirmation from my building management regarding whether the package was received at the building. I did exactly that and submitted the document. Then they told me that the building management document was not enough and that I needed to file a police report. I went to the police, filed a report regarding the missing package, obtained the official police report, and submitted it to Best Buy as requested. Even after providing everything they asked for, the problem remains unresolved. The only response I continue to receive is a generic statement: “Our team has made a decision not to issue a refund.” No clear reason or explanation is provided. I have cooperated fully and provided every document Best Buy requested, yet I am still left without the product I paid for and without my money. I have never experienced such unacceptable and disappointing customer service from a company.

Disgusting—in a word, terrible. The service was awful. The staff at the front were incredibly aggressive and incompetent. I bought an item, and it turned out to be broken; the guy forgot to give me the receipt, so I can't even exchange it. He said he would install it on my phone, but he couldn't do it—he broke it instead—and then he forgot to give me the receipt. It is an incredibly bad place; I will never spend money there or go back to a place like that again. I am done with them.

The employees are a disaster here. Good luck! Had an employee get aggressive with us when we were trying to make a return. She refused to get a manager until we asked 3 times and told us we couldn’t return our tv because it was in the “wrong box” it was eventually resolved but it’s been a long time since I’ve had an experience like this.