Best Buy Watertown

Customer service was terrible, it seems like the outfit the store with two people MAX who have no idea what they’re doing. Okay selection.

Piss poor inventory management and useless floor staff. These are probably related. Don't expect their online inventory to be reflective of actual stock. The bestbuy ebay is somehow more well managed than the official site and store, insane.

My experience of purchasing a phone and got charged twice, then everybody ghosted me. Seems like how helpful(smart maybe?) some crew here is depends on the weather(or maybe the season change?). I placed an iphone order online with the trade-in option. When I was picking it up at the store, the customer service specialist urged me to erase the phone just like I dont know how to use a phone. My phone was already on the Settings → General page with the big 'General' + gear icon displayed. He stared at my phone and keep saying go to settings then general. I'm pretty sure that BestBuys normally don't do Harry Potter things, correct? So why does this dude keep spelling to a phone? After this fiasco, the specialest said I need to do it at genius bar(WTF? Geek Squad at bestbuy you mean?). I asked what should I do with the new phone, and he said "listen, this phone is yours now, if you want you trade-in money back, erase your phone". Ok, so I take the new phone and my old phone home. In the afternoon, since I had a such an bad customer experience at Watertown store, I went to the Burlington Bestbuy store with my erased phone to finish the trade in. Guess what, I learned that per bestbuy policy, specialist cannot give the phone to customer if the tradein is not completed. So at that moment, the order status was still `Awaiting Pickup` LOL. So watertown bestbuy actually lost track one iphone due to a specialist's mistake. The crew at burlington store 1. Cancelled my order that I placed online. 2. Restocked the phone that watertown bestbuy gave me. 3. Replaced an in-store order and trade in my phone. Seems like they have everything fixed at the moment. BUT, you know what, the watertown store marked the phone, which they gave me by mistake and it had been returned and restocked to bestbuy at burlington store, as `LOST`. n They charged my card again. They just want the customer to pay for their mistake. I called them for help, but everyone's ghosting. Dear reader, I hope you never fall into the same situation as I did.

I have had a good experience here. I enjoy going to this location.