Gotta beg even then barely get help
Response from Best Buy
October 07, 2025
Good afternoon,
We're sorry to hear that it was so difficult for you to get the assistance that you needed during your visit. We'd like to look into this further with you if you can send a private message on one of our social media platforms, Facebook (https://bby.me/6dfkgs), Twitter/X (https://bby.me/zna39u), or Instagram (https://bby.me/fvlyj6), and mention your "Google review #52871".
Friendly staff, plenty of parking... As I ordered ahead and did pickup, relatively quick.
Nicolai C
September 29, 2025
After the store's reply to my review, I feel compelled to ask: is it mandatory to be on social media to communicate??? I carefully steer clear of all these platforms... am I doomed as a BB customer?!
And as an illustration of my comments about the staff, it seems inadequate that three or four salespersons were walking around with their hands in their pockets while two people were waiting in line to be served by a single assistant whom I had overwhelmed with a complicated return.
Some of the staff can be helpful, some others useless. When asking specific technical questions, some of the staff will be honest and tell you they don't know the answer or they'll look it up on the web, others will tell you anything. I've been very disappointed by the TotalTech program which only covers things you buy for 2 years from the date of purchase; you can keep on renewing your membership, but if you don't buy anything for 2 years then you're throwing $400 away (I think it's actually $185 per year)! This is kind of crazy because it entices people to destroy what they buy 23 months after purchasing it, in order to get the new one... Totally counterproductive and Anti-ecological in my view...
Response from Best Buy
September 29, 2025
Hey, Nicolai.
Having protection on your devices is only one of the many perks included in your membership. If you would like to learn more, please reach out to us on social media. Also, be sure to reference your Google Review number #49836.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Sriram M
September 27, 2025
Paid no attention to me as I was trying to get help for the Tv. Not a good store management