Best Buy Watertown

The poor rating doesn’t reflect the store and the staff who were helpful. It’s the company. 1) I bought an iPad screen protector from the store. I asked if I could get help putting it on. They said it would cost me $9. Not a big deal but frustrating for sure. Especially because in the past they’ve always done it as a complimentary service. T mobile helped me out with the same thing for no cost. Very disappointing. 2) I needed help replacing the foam padding on my headphones. I brought the tools and everything. It was a simple issue where I was struggling to appropriately align the padding. For this. I was quoted $42. Outrageous. I’m happy to pay a service fee but not $42 esp when the technician looked confused himself. He kept apologizing and said it was company policy, but it wasn’t like they were Again, I would have been happy to pay but this experience really turned me off Best Buy. Especially when T mobile helped me out.

I had a return with no receipt, and it was difficult to find in the system. The associates went out of their way to locate and process the return. I left happy.

I had a fantastic experience shopping here! The staff was super helpful and knowledgeable, making it easy to find exactly what I needed. I'll definitely be back for my tech upgrades!

I was nervous about visiting Best Buy because they often have poor reviews but this Best Buy was awesome! There were a few associates right when I walked in that helped direct me to the right place and then Joe in Computers helped me pick out a monitor with ease! On my way out of the store with a large monitor on a cart the guys at the front again helped me get the monitor into my car! Great experience!!