Best Buy Watertown

I wish to thank Matt who works at Best Buy, Watertown, MA. I recently mislaid my wallet (full of the usual essential credit, identity cards etc.). I was in a number of shops in the Arsenal Mall that day and it was possible that I had lost the wallet in one of them. After a couple of hours searching I was unable to find it and I was about to start the very onerous task of canceling everything and applying for new ones. However, my last chance was with Best Buy. I was very fortunate to encounter Matt who kindly helped me search for the wallet. He found it. To say that I was very grateful would be an understatement. Many thanks to Matt and to anyone who helped secure the wallet. The quality of a store depends heavily on the care, attention and knowledge of its employees. I would rank Best Buy, Watertown highly because of employees like Matt.

Very nice staff! Yesterday I bought a big message table, they helped me carry it to my van. They also recommended me a better deal! Very nice people!

⭐⭐⭐⭐⭐ I’m an older gentleman who doesn’t know much about technology, and Alex R. at Best Buy was incredibly helpful and patient with me. He took the time to explain everything clearly and made me feel comfortable without ever making me feel foolish for asking questions. It’s rare to come across someone so kind and genuine, Best Buy is lucky to have him!

I had a great experience at this location! A big shoutout to Gio—he went above and beyond to help me find exactly what I needed, including a new mouse pad and the correct batteries for my mouse. He was incredibly helpful, polite, and made the whole process easy. Excellent customer service! Highly recommend asking for Gio if you need help.