Look I'm usually a kinda shy (lol) quiet person or I used to be and that's so not the point and who cares anyway!
I go into Best Buy and not a soul living or dead is to be found to assist. What do I do?.. begin to sing song not to list or obnoxiously the "helllooo anyone here" while walking around the store.
Yippee, find a guy on a register and foolishly ask if he works at the store he Never makes eye contact but says no. I say thank you ma'am on register who doesn't work here, with a stupid grin and smile on my face.
Finally out works out. A young man assists. I ask a few pointed questions regarding Chromebook vs tablets etc and I'm so happy to say he did not disappoint. He was respectful, direct and honest with no interest to oversell. Made a choice or two but decided last minute it wasn't worth it overall, why? Taxes + Geek Squad cost almost 1 1/2 times more than the item purchase. I thanked the young man for being true because it was admirable, shook his hand and left the EMPTY store with few showers and even fewer employees.
There's potential but no one to encourage, enlighten, motivate anyone in the empty space.
Emanuele M
December 21, 2025
Ottimo punto vendita della famosa catena di elettronica. Locale molto grande con tantissimi prodotti di vario genere. Personale molto gentile e disponibile. Nei pressi sono presenti numerosi parcheggi gratuiti. Poca fila alla cassa nonostante era un giorno festivo. Consigliatissimo
Huge store, zero employees anywhere to be found. Couldn't find someone to open a locked case for 10 minutes. Have up and left. Won't be back.
Response from Best Buy
December 19, 2025
Hello, Tom,
Thank you for your review. It can be frustrating if you aren't able to locate assistance during the holidays. If you would like to formally document your visit, please send a private message on social media. Kindly include Google Review 91038 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Quick shout out to DJ! He was super friendly and professional today. He had such a positive attitude and clearly someone who cares about helping customers. As they say, you’re only as good as your last customer, and DJ nailed it.