Best Buy Annapolis

Meta Store inside bestbuy

Staffs are very accommodating

Staff is very helpful and friendly. They will get you what you need quickly.

I visited the Best Buy in Annapolis, and I’ll start by saying this is easily one of the cleanest, most well-organized Best Buy locations I’ve been in. The store looks great, the layout is solid, and everything about the environment reflects a high standard. That’s exactly why the customer service I experienced stood out the way it did. While I was standing in line waiting Geek Squad for assistance, an employee named Shabazz walked past me with a customer and did not acknowledge me at all. No eye contact, no “I’ll be right with you,” nothing. He then walked that customer to the door, came back through the same narrow space—close enough that there’s no way he didn’t see me standing there—and again, no acknowledgment. I actually had an appointment. On his way back, he stopped and spoke with other employees, walked past me a second time, still without saying a word. Then, instead of addressing me directly, he said to another employee something along the lines of “somebody deal with this customer out here.” For a store that presents itself at such a high level, that kind of interaction is out of place. Basic acknowledgment is the bare minimum in customer service. Walking past a customer multiple times without recognition and then referring to them indirectly is not a good look. Hopefully this is addressed so the experience matches the quality of the store, and the next customer doesn’t have to deal with the same thing. All of the other employees were magnificent. I never want another customer to experience the level of negligence I experience. By the way, I traveled 40 minutes to visit this store, and it was well worth except this incident. Kudos to Jessica at the register who turned the experience around. She was phenomenal and deserves an award. Keep up the great work Annapolis. An absolutely gorgeous store😍