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Best Buy Annapolis

4.2
(2037 reviews)
2643 Housley Rd
Annapolis, MD 21401
(410) 571-9011
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Recent Reviews

4.2
(2037 reviews)
David M
September 10, 2026
2 out of 5
The.salesperson was not fully literate about the products and dragged me to 4 different stations before she was able to create the invoice. I am pre-knee and hip surgery and hobbling on a cane in pain. TOTALLY UNACCEPTABLE. She also stated that delivery time would be available the day before actual delivery. I just called to obtain delivery time and was informed it would be between 7AM -7PM. When I called back they said I would be notified this evening, as technicians hadn't figured their schedule yet. This is a $6,000 order and concern for customer service is frankly abysmal. No concern whatsoever that their customer has to figure out his work schedule. And there were no weekend deliveries available. Another soulless corporate seeking to maximize its profits without regard for inconveniencing customers or exacerbating their physical distress ---because either the systems were down or the salesperson did not know what she was doing. The latter seemed to be the case.
Response from Best Buy
September 10, 2026
Hello David, Thank you for sharing your experience. The level of service you described, including being moved between multiple stations to complete your purchase and not receiving clear, consistent information regarding delivery scheduling, is certainly concerning to hear. A significant purchase should be supported by knowledgeable assistance, efficient service, and accurate expectations throughout the process. We understand your comments regarding the challenges you faced while dealing with mobility and pain concerns, as well as the frustration caused by receiving conflicting information about your delivery window and notification timing. Clear communication is an important part of the customer experience, especially when coordinating deliveries around work and personal schedules. We appreciate you taking the time to provide this detailed feedback, as it helps highlight areas where the experience did not meet expectations. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/TgHdAR) Twitter/X (https://bby.me/fICjMh) Instagram (https://bby.me/e08Xn4) When reaching out, please reference your Google Review 220551.
Mr f
August 22, 2026
5 out of 5
Came to pickup my dji avata 360 on Aug 22 around 3:30-4pm but something happen with confirmation, the guy at the pickup desk was polite and friendly, then met the floor staff that help me to handle the purchase after canceled the online order, He is nice and friendly person also helpful until finished the purchase super quick! Unfortunately I forgot to ask they name.
J R
August 18, 2026
1 out of 5
They lie to get sales. 2 stars for the smile while lying.
Adriana F
August 07, 2026
1 out of 5
The horribly disrespectful pick up employee around 2:30 pm on 8/6/2026 was absolutely disgusting. He threatened to cancel my pickup order because I was frustrated I had to drive back in the Annapolis mid day traffic because I forgot my ID wasting gas for a 10$ cord.....best buy DO BETTER... Too many people looking for work to have people like that on the team acting like that especially in this area.. not a good look

About Best Buy Annapolis

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