Best Buy Annapolis

An employee dismissed my concern that my "brand new" online TV pickup was an open-box item. The next day, Manager BP immediately resolved the issue. He took my open-box return and completed an exchange for a new unit without question or hesitation. BP demonstrated outstanding professionalism and commitment to customer satisfaction. Please recognize him—his quick and fair resolution ensures I remain a loyal Best Buy customer.

Walking around looking to buy, no help in Annapolis

Purchased an open-box TV listed in good condition with no indication that any components were missing. Upon receiving it, the remote and several other parts were not included. I contacted the store but was given no resolution—no refund, no store credit, and no offer to provide the missing items. Instead, I was transferred repeatedly between departments, each claiming the original store should have handled it. Not the type of service I expected from Best Buy.

Was looking to buy $1,000 camera today, could have just bought one online but before you spend $1,000 you think you'd want to touch it and feel the weight. A security alarm accidentally going off once misunderstandable, almost so if it's not even the camera you were looking. A second time while looking at a different camera I could overlook if I would have been offered assistance. A third time without the offer of assistance and not even being the camera I was looking at makes me thank you you do not wish me to spend $1,000 to your store. Understand the gentleman had to come over with the little key and turn off the alarm each time after the second time I confirmed it was okay to check out the cameras. He assured me yes they're just a little touchy. So guess what Best buy I found it cheaper online anyways. Two thumbs up to your security, ain't much leaving that store.