I went to donate a laptop and asked could they remove two small screws so I could take the hard drive with me. They sent me to the Geek Squad as if a totally different store. The store manager Paola was no help in resolving this. There were more BestBuy workers standing around then there were customers on Sunday morning. And no one would help remove the two screws. Customer service was is not what it used to be.
They actually had a new SD 258 card i needed to increase my internal phone 📱 space and The Geek Sqaud hooked it up for me.
Do not even waste your time with this company! I bought an Apple Watch. The lady told me my window is six days past from 14 days when I bought it. a 30- day money back guarantee Everywhere else ! Unbelievable ! There’s nothing she can do. That’s fine. Paying off my credit card and I am deleting my account from I will never shop Best Buy again only takes 860.00 sale to lose a customer no problem
Response from Best Buy
October 14, 2026
Greetings, Alice,
Thank you for taking time to write a review. We want your shopping, or even your return, experience to be a great one. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #238232” when reaching out on social media.
Got a new phone from the Verizon kiosk, they put me on the wrong plan & my bill is $30 a month higher than originally agreed too, don’t let the sales people make stuff up ask to see what the bill will be on a computer, not a piece of paper
Response from Best Buy
October 13, 2026
Hi, Alex,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your phone purchase. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #237706" for reference. You can find us here:
Twitter(X):
https://bby.me/2KkorU
Facebook:
https://bby.me/zfQsZV
Instagram:
https://bby.me/jetEmO