Best Buy Annapolis

Their sales associate Glen was extremely knowledgeable about the sleep tracker watchers.

Great service from the Samsung rep

We purchased a stove from Best Buy in 2021 and at the beginning of this year started a warranty claim under the extended warranty that we purchased from Best Buy when we got the stove. They agreed to replace the stove under the warranty but we were told we had to pay the full price of the replacement stove and they would process a refund for the amount we paid for the original stove once they received it. This was completed at the beginning of March and their sales associate, Jazz sent us a receipt via email on March 15th showing that a refund was processed but it would take up to 10 business days for the refund to post. TO THIS DATE, we have not received the refund. We have called Best Buy Customer Service, we have emailed Jazz and the customer advocate that was previously helping us, we have called our bank and they have confirmed a credit was never received on their end. We have gone to the store and shown the store manager our credit card statement to prove we never received the refund and I have sat on hold for several hours over of the course of the last few months trying to get this resolved and THEY REFUSE to do anything to help me. They were advised at the beginning of the transaction that the original payment method had been compromised and we no longer had that card but we were assured that as long as we have a card with that bank it will get routed to our new card number. The bank also said this should happen but the bank can no find the credit on their end anywhere and have asked for a transaction number or something from Best Buy to prove it went through. This has never been provided to me. I just spent another hour on hold and being bounced around to different departments to only be put back in the "AI Call Assistant". You can not call the store directly. No one responds to emails and when you get a customer service representative on the phone you have to go through the entire story again to get the same exact answers. I am told someone will call me back and they never do. I have been out $2,500 since March. I filed a complaint with the BBB today and am on the verge of filing a lawsuit to recover not only my $2,500 but the cost of my time to deal with this and will also include my attorney's fees. NEVER buy from Best Buy. They are liars and cheats. I had to give one star to post this review but I would give zero if I could.

Young man named Dan in the computer section was highly knowledgeable and informative. Helped me with a large purchase. Customer service like that is greatly appreciated!