Great selections and awesome customer service
Lillian C
November 02, 2025
My husband Larry is somewhat disabled from a stroke, and also very hard to hearing. He went to the Best Buy in Annapolis on Thursday, October 30th with a picture of our printer that needed a new ink cartridge. He asked an associate for help and the associate handed him a printer cartridge and said it would be the proper one. My husband got home tried to put it in the printer and it showed an error code. We discovered what the associate had handed him was not the correct printer cartridge. He returned today, Sunday, November 2 to exchange it for the correct one. He was told that since the box was opened, they could not return it and he would just need to buy a new one. He explained that he had been handed the wrong one, but they said there was nothing they could do. He paid for a new printer cartridge and they never gave him back the original wrong one that he had paid for! We at least would’ve found a neighbor or a relative that could have used it!! $50 out the window! The customer service was terrible considering he had asked for help and was given the wrong advice, and I feel like they just took advantage of a disabled person.
Great service , everyone was friendly and eager to help