Best Buy Annapolis

This review is for our Samsung Bespoke appliances we purchased at Best Buy a bit shy of 3 years . We were thrilled to be able to purchase the appliances as a set and loved them at first . Until the began breaking and the parts to repair them are not readily available . So my dishwasher has to wait for the main motor to come in to be fixed- over 3 weeks ago and 3 more weeks till it’s says it will arrive. Also our main oven broke a week ago- it says the parts are available but we have no idea when the parts will arrive. The finish on the sensor cook oven is all flaking off! Of course that is not covered on our home warranty , even though it looks awful. Lastly the microwave (also Samsung) has the time display burnt out on the hour time. We can always tell the minutes though, as if that helps. If you want to provide what we thought was a high quality product and clearly it’s not perhaps you should make replacement part readily available. Or stand behind your products quality so they are warrantied longer that a year?

I ordered a TV on Amazon and didn't want to wait for it to be delivered, so I picked it up. The employees were very helpful and friendly!

I had an incredibly positive experience working with Avery B. at Best Buy (Verizon). I came in trying to upgrade my phone, but my situation was complicated—I was the account owner, yet someone else was managing the account and consistently paying late. It had never been properly resolved. Avery took the time to truly understand what was going on and did not rush the process. What could have been a quick transaction turned into a 4-hour problem-solving session, and she stayed with me every step of the way. We had to work through multiple layers—account access, passwords, and even tracking down a zip code that had been changed without my knowledge. Avery was patient, persistent, and committed to getting it right. She explored every option and made sure the account was fully deactivated so I could finally move forward cleanly. What stood out most was her dedication. She didn’t just help—she saw it through to completion. If you need someone who is knowledgeable, thorough, and truly cares about resolving your issue, ask for Avery B. Thank you, Avery—you made a stressful situation manageable.

Sales representative Raf at Glen Mar Best Buy was excellent and helpful.