Got a new phone from the Verizon kiosk, they put me on the wrong plan & my bill is $30 a month higher than originally agreed too, don’t let the sales people make stuff up ask to see what the bill will be on a computer, not a piece of paper
Response from Best Buy
October 13, 2026
Hi, Alex,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your phone purchase. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #237706" for reference. You can find us here:
Twitter(X):
https://bby.me/2KkorU
Facebook:
https://bby.me/zfQsZV
Instagram:
https://bby.me/jetEmO
William W
October 11, 2026
The store seems to be more a showroom than a place where you get electronics and tech. They had what I wanted, though it took some time to get a staffer to assist me.
Staff member was very helpful and friendly. She was able to pinpoint the exact item I was looking for.
Nicholas M
October 02, 2026
Had to search for someone to help me.