Best Buy Annapolis

Purchased item in excellent open box condition. Went to store in person to show the item i received was completely broken and not even close to excellent condition- asked for management (absolutely despicable sad management)Geek Squad Manager Shabaz Rajput is one of the worst human beings you can deal with. Completely disrespectful no care or decent attitude for the customer. Ask for him if you want stuff thrown back at you after he basically says you’re out of luck. was given no resolution no store credit, and no offer to reorder the same item for me in exchange for the time and gas i used to bring the broken item to the store and told me they could not order it when it was clearly available still on the website to order. Does not care about his store or anyone in it obviously. don’t know who put him in charge because he lacks every attribute of an OK manager. Didn’t even try to help me. Shame on best buy for hiring this guy. Made me wanna avoid this location after my interaction with him. Customer service in retail isn't for him. He definitely needs to be retrained. Horrible experience don’t shop here and if you do, don’t ask Shabaz the manager for help. He claimed to be the highest management and if thats true thats a very big shame as he should not be coaching any new or existing employees with how he acts. Bad example of leadership. Just a bully who has power trips as a manager. Corporate should definitely investigate this individual or atleast document this as a formal complaint against him. He should not make a customer feel worthless like this and as if they were no good to best buy.

Corey in electronics is excellent. Patient, attentive and easy to talk to.

Jordan and Aeleen were awesome very polite, friendly and helpful I was so indecisive about phone gadgets I needed and they took great care of me!

Really rough experience, and I most definitely will not be buying from Best Buy anymore. I bought a tv and it was defective, I called customer service to get an understanding of the return policy but that was the worst experience ever and the lady was not helpful at all, telling me I’d be waiting a week or more to receive the new tv, so I go into this Best Buy to speak with someone in person. I thought they resolved my problem but nope they tell me I’d get my product just a day later and did I get it that following day? Nope and then I come to find out they’re using just a normal person from an app roadie to deliver my tv… so now I’m waiting for this one to be broken too let’s just hope the driver handles it with care. The communication and also making me just pay additional money is ridiculous and whoever the management is should be ashamed.