Best Buy Annapolis

Had a great experience here while shopping with my elderly dad. Two employees in particular -Robert & Ray* in computers (*I hope I remembered his name correctly) were extremely patient, kind, respectful, informative, and caring. This kind of service will keep me doing my shopping in store. Thank You!

The issues with this company are clearly widespread, but the Annapolis location deserves special attention because it consistently shows just how poorly this organization is run. Every time I’ve gone there, the parking lot is practically empty — usually no more than a handful of cars, and it’s obvious most of them belong to employees. Yet despite having almost no customers, the staff behaves as if they’re overwhelmed or too busy to help anyone. Getting assistance at this location feels impossible. You practically have to stop someone in their tracks just to get acknowledged, and even then they either walk away and never return or act completely unsure about basic questions. It’s not a one‑time issue — it’s every visit, every time. What makes this even more frustrating is that other locations are just as bad, which is why I’ve ended up driving 20 miles to Annapolis in the first place. Add in the unhelpful online and corporate teams, and it becomes clear that the problem isn’t local — it’s the entire company. To top it off, the Google rating is extremely misleading. The store shows four‑plus stars, but when you look closely, many of those positive reviews are coming from employees, not actual customers. That alone says everything you need to know about how disconnected this company is from the real customer experience. Overall, the Annapolis location highlights the company’s deeper issues: lack of service, lack of accountability, and a culture that simply doesn’t value customers.

The so called Manager (Dre) should not be in any kind of management position if you cared about that store. Dre is not professional when it comes down to it. I can tell the other employees do not respect him and honestly you all scraped the bottom of the barrel to hire this clown. NO CUSTOMER SERVICE, NOT A SINGLE CARE FOR CORPORATE BUSINESS, I WILL NEVER BUY FROM BEST BUY EVER AGAIN, I SPENT TENS OF THOUSANDS WITH YOU ALL. THEY DONT SUPPORT THE MILITARY, I WONT SUPPORT THEM!!!

All good in n out