Largest selection of laptops, better than other best buy stores
I purchased an iPad 13 from Best Buy and needed a compatible keyboard.
Unfortunately, the initial one I received was not compatible with the iPad. However, the team quickly resolved the issue by searching for and finding the perfect keyboard for me. Their swift and efficient service turned a frustrating experience into a smooth one. Great customer service!
We ordered two kitchen appliances on Black Friday, 11/29/24. They were scheduled to be delivered on 12/20. The customer service for appliance installation has been terrible. It is all automated--I keep getting text messages about "my pre-delivery checklist" but no confirmation about whether they actually have the units in stock. Delivery has been rescheduled twice (by text message). No explanation or apology is given for when we have set aside a whole day for the delivery (they don't give you a time window for installation until the day of the delivery). So we keep emptying cabinets and re-arranging the kitchen but they don't show up. We have called and held for customer service multiple times (I even spoke to a supervisor) to no avail.
So buyer beware. I'm not sure at this point whether we will ever get our two new appliances.
Response from Best Buy
January 03, 2025
Hello, Elaine,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64639503. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64639503
Thanks,
^Ezra
Had a good sale in the item I was looking for, only draw back was finding someone to help. Stood there for a while until someone came over. Otherwise I found some good prices.