Best Buy Bel Air

The workers are very helpful

I am a Best Buy customer of over a decade, a company credit card holder, and a buyer of multiple major appliances and electronics, including televisions, a washer/dryer, and multiple laptops. It is disheartening and infuriating that my loyalty has been met with such a profound level of disregard, forcing me to write this public review. My dissatisfaction stems from two specific failures: 1. In-Store Neglect (November 7, 2025) I visited the Best Buy Bel Air, MD location specifically to make a significant purchase: two new televisions for a home theater setup. My two daughters and I spent a considerable amount of time in the television department, testing seating in the theater room, and visibly looking for assistance. Over the course of our visit, we observed approximately ten to eleven employees. Despite our clear presence and obvious intent to make a major purchase, not a single employee offered assistance or even acknowledged us. This included: Employees chatting in the central aisles who made no attempt to greet us. A young gentleman near the back theater room who never approached. An employee who made direct eye contact near the exit before walking away. We left the store out of sheer frustration, a major sale completely lost due to a total failure of employee engagement. 2. Management Disregard After this appalling experience, I contacted the store leadership directly via email, detailing the entire incident to Manager Michael (and cc’ing Amillia). I sent detailed emails on November 13th, November 14th, and again on November 17th, 2025. I even briefly spoke with an assistant manager who was pleasant and directed me back to Michael. Despite three separate emails over five days concerning a major customer service failure and a lost high-value sale, Manager Michael has blatantly ignored all correspondence. This demonstrates not only a failure to train staff but a complete absence of accountability and respect from the management level. Conclusion To be completely ignored by nearly a dozen staff members while attempting to spend thousands of dollars, and then to be entirely disregarded by the store manager when seeking resolution, is unacceptable. This experience confirms that Best Buy no longer values its long-term, loyal customers. I urge the Best Buy Corporate team to address this systemic issue at the Bel Air, MD location immediately. I will no longer be shopping here.

RILEY H. AND RYLEE WERE AMAZING! (Bel Air location) WE WENT TO BEST BUY TO SWITCH OVER TO VERIZON AND TO PURCHASE A NEW PHONE. THEY BOTH DEMONSTRATED EXCELLENT CUSTOMER SERVICE, WERE INFORMATIVE, FRIENDLY, AND PATIENT. THEY DESERVE ACKNOWLEDGMENT AND A RAISE!! THANKS AGAIN FOR THE SMOOTH TRANSITION!

I when for black Friday, their prices were not populating, I got over charge and used my best buy point worth $60. I when to fix it. The manager was great trying to help me but I felt he ripe me off , because I didn't get my part of my credit only the price match. And this cashier next to him still telling him" we don't do this on black Friday". Twice mentioned to him, total was $400 dollars purchase. I was not happy!!!. The picture is the product i got issue with.