I had a fantastic experience at Best Buy thanks to Greg. He was incredibly helpful, knowledgeable, and patient while answering all my questions. He took the time to explain the differences between laptops and helped me choose the one that best fit my needs. His professionalism and friendly attitude made the entire shopping experience enjoyable. I truly appreciated their support and will definitely return because of the great service I received.
Best Buy delivers the experience you'd expect from a major electronics retailer. While prices can sometimes run a bit higher than market average, the trade-off comes in the form of a clean, well-maintained store and consistently helpful, courteous staff. The layout can be a little tricky to navigate at times, especially if you're in a rush or unfamiliar with the location, but overall, it's a reliable spot to browse or pick up tech essentials. Solid and dependable—exactly what you'd hope for.
While in this store, an employee placed the wrong order online since the tv was not available on hand. It’s understandable that mistakes can be made even though we clearly stated we wanted a 50in, not a 43in tv. The issue here is I’ve tried cancelling through customer service but cannot. Now I have to receive the item after waiting 3 days to then get a refund to then try and repurchase the tv with no rewards applied due to the initial cancellation. When I tried calling to fix this issue no one answered, similarly to no one helping my wife and I while we were looking for tvs in the store. Poor customer service.
Response from Best Buy
April 21, 2025
Hey, Douglas.
Thank you for providing this feedback. We can definitely understand the importance of being able to connect with someone after placing an order, and we would like to do what we can to help. If you still need some help, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #65059132.
Sincerely,
^Jason
Great selection and prices on laundry appliances. NO Hassle return if not satisfied!