Best Buy Bel Air

Went to buy a coffee frother. Cashier didn't scan it in and instead looked it up. Found the whole coffee machine for more than double the price and insisted they were correct. Cancelled the order and bought from Amazon. I'll just save myself the trouble next time.

I had made an order for black Friday. This order “was lost in shipping”. Best Buy Automatically refunded me for the purchase - not offering an exchange or repurchase. I clearly still need this order and am looking to receive the same price I initially purchased it for. I went into the Bel Air location were I was being helped by a young gentleman (did not get his name). He had told me that what i purchased was not in Bel Air location- but was in Towson. That I could get it shipped to store and the order would be in Friday for pick up. This gentleman stated he had to radio the manager named Curtis - who needed to do the final step to honor the Black Friday price. I have receipt and all information needed. Curtis walked over very unhappy to help and when the young gentleman currently helping us was explaining to him the confusion he was having, Curtis rolled his eyes. I then tried to voice the issue I had when my order and how I’d like to repurchase with the same price I originally ordered with. (Very kindly, mind you) Curtis, cutting me off before I could even finish states “Nope that wont be happening. We don’t do that here”… again being very dismissive and using facial expressions as if what I was requesting was completely unacceptable. I, confused ask “ Don’t do what here?”. He replied “Im not back dating a sale price for you, we don’t do that”. I tried to explain to him how I did not request the refund. It was out of my control that my package was lost while they were shipping it to me. How I’m just trying to re-purchase the same order I already purchased for the same price. Curtis And the young gentleman stepped away. I was standing at the desk for a good 10 minutes where I had to ask Another employee where the two people were that were helping me because they just walked away. I found Curtis on the floor and I had asked him where the gentleman was that was helping me so I could finish order. He told me he went into the back to grab what I had purchased. I had explained to him that what I had purchased is not in the Bel-Air Ordered from Towson, so I did not understand what the gentleman went to grab. I waited another five minutes, And nobody else arrived. I noticed the gentleman that was originally helping me was on the floor, helping another customer. I had walked up to Curtis again and asked him what was going on that I was not finished being helped and I needed to complete my order. In a very nasty manner, he had told me that I had taken that gentleman away from a customer he was working with, and I shouldn’t have done that to begin with so now I had to wait until somebody was available to help me. This was not the case at all when I had walked up to the helpdesk. The gentleman was there, at the desk and greeted me to help me. I waited there by the stanchions until I was called up to the desk by the gentleman he was not with another customer and willingly called me over. I had to wait for another young gentleman to come and finish out my order who was very sweet and very helpful. I had to Place my order for what the item is priced for now and no Price match and no honor for my original payment was made. This entire experience Was very unprofessional and the manager Curtis, CLEARLY is not good with people skills. I was so upset at how I was being treated. A customer trying to correct her order that they had made a mistake on and being treated this way is completely out of line. I had to remain there for my order, as it’s a gift and time arrival is crucial. I hope Best Buy addresses the professionalism of employees - especially when they are being met by kindness to begin with. Being hateful isn’t necessary.

I purchased an IPhone 17 and needed some help getting some of the programs from old phone transferred to new phone as well as personalizing some of the features new to this IPhone. I have a yearly membership at Geek Squad and was lucky enough to get Austin to help me with me issues. He was knowledgeable, helpful, and very efficient. He answered all my questions and was very patient. Austin makes the Geek Squad worth the yearly fee to get help when you need it. Thank you so much, Austin. You are an asset to The Squad!

The workers are very helpful