Great job by the geek squad. Fast and professional service.
From the very beginning of this purchase, I should have known it was going to be a bad experience. The sales person hates his job. He was rude, and acted like we were bothering him by buying a $400.00 Alpine radio, with installation. If I had his name I would say it but since I returned the radio, they kept my receipt. Fatty told my husband it would be free installation because we purchased the radio, harness, DIM box etc. The total would be $159.00 at installation, that I waited 2 weeks for. So imagine my surprise when I get there at 8:30 am, with my radio, they don't have the parts. They never ordered the parts. They could order them but it would be another 2 weeks before they could get them and do this installation. Oh, but wait, Fatty was wrong in telling us it would be $159. Nooo, it would be $350 at installation. So, Fatty, who hates his job because hes a horrible salesman with zero knowledge or experience, was wrong and Best Buy was not willing to work with us in any way. My husband took off from work for this. We returned the radio, where they could have had our money, had they just worked with us. They are incompetent and nobody there knows what they are doing. 0/10 will not give them our business for anything ever again.
Response from Best Buy
April 29, 2026
Hello, Karin,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience overall with your car audio installation process. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #147177" for reference. You can find us here:
Twitter(X):
https://bby.me/5Cf3EG
Facebook:
https://bby.me/tUdQsP
Instagram:
https://bby.me/Cwfh1J
Grady helped me with the Sony XM6’s. Great customer service🤞