Best Buy app has been deleted from my devices indefinitely after what I experienced this past weekend " totally uncalled for"
I called regarding an auto radio installation at Best Buy and was routed through an automated assistant to customer support. Before they would transfer me to the auto department just to ask a simple question about setting up an appointment, they required my full name, phone number, and email address. Requiring personal details just to ask a general question feels like unnecessary data collection and is completely out of hand.
I was looking for a TV. James was absolutely amazing. He was so nice and so helpful it was amazing. I want to go back and buy more stuff because James was so amazing! You just don’t get that type of service anymore.
Christine K
October 22, 2026
Horrible customer service. I bought a tv and it is already giving me problems not even two weeks old yet. The store makes it difficult to speak with a live agent and customer service is nasty. The executive office is extremely rude as well. They treat customers like we should just tolerate their rudeness loss.
Response from Best Buy
October 22, 2026
Hello, Christine,
Thank you for taking the time to reach out to us here. We understand how exciting a new TV should be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 241753.
Facebook (https://bby.me/dHZx4V)
X (https://bby.me/Mi1Fsg)
Instagram (https://bby.me/MCMBkG)
We look forward to assisting you there.