Best Buy Bel Air

Im trying to speak with SOMEBODY who actully works in the Bel Air Store to get some car audio stuff done and not some AI agent that refers me to somebody in Pakistan who cant speak english. Im not driving all the way to Bel Air to just schedule an appointment to have an amp and sub installed to drive back again another day...or somebody tell me nobody does that there or they are under staffed.

Whoever said their employees were helpful.. that was not the case for me. The employee Sam greeted me at the door and asked me what I was there for. I told him I needed to trade in my Nintendo Switch 1. He said that it wouldn't be accepted and to come back later. I said that I needed to trade it in now because the Nintendo trade in deal was happening that weekend (I went on Friday, the trade in deal was ending on Sunday), but he continued to say that my switch wouldn't be accepted without even seeing the switch itself. He was rude, unprofessional, and wouldn't tell me where to go. The store was dirty, the other employees outside of this one individual were nowhere to be found to also help me out. I was left to the mercy of this employee, and I was mad I wasn't getting help for this trade in deal for my switch. Genuinely the worst experience and it was the only time I could've taken advantage of the deal. I wasn't able to actually trade it in, and this store was already dirty, the employees were unprofessional and negligent, and I'm so glad I didn't conduct business at this store at the end of the day. I'm just frustrated I didn't actually take advantage of the deal that was initially offered, and why I visited the store to begin with. Whatever. DO NOT GO HERE

The store itself is fine but the Geek Squad auto installation service is terrible. It is not available at all locations because they can’t find people to work there. The Bel Air location has one person working there during the week and he is fairly new. He’s only been there 3 months. He did not do a good job and did not really know all of the functions of the Rexing dash cam that they sell. He should know how to work the functions of all items they sell and have to install. I wanted my dash cam hardwired but he originally hooked it up to the cigarette lighter instead. He did a sloppy job with the cable and did not tuck them in the headliner and sides, only clipped them where they were visible to everyone. He messed up several things in my car like windows, a/c and lights not working because he was guessing at fuses. After I left the installation bay and went to check everything while in the parking lot, I had to go back 2 or 3 times to get those problems fixed. He finally hooked it up to be hardwired so I could use the parking feature but after I got home, I realized he did not have it hooked up correctly. The dash cam kept recording that day and overnight. Great way to ruin your battery. I was lucky the car started and took it back. He then claimed he fixed it. I wound up taking it to a different audio store because I did not have confidence that it was done right. The other store fixed it correctly. Turns out the Best Buy installer used a hardwire kit from a completely different dash cam brand and not the one I purchased from Best Buy. The other installer did a great job and even tucked the cable in the way it should be done. Save yourself grief and time by having a different company install your dash cam or head units.

Great store and the people are knowledgeable in their areas