Best Buy Bel Air

5 Stars – Exceptional Service from Justin! July 27, 2026 ​I had a wonderful experience at Best Buy thanks to Justin! I was shopping for a Surface Laptop Studio/Pro as an upcoming birthday gift for my husband, and Justin made the entire process seamless. He was incredibly professional, patient, and truly knowledgeable about the products. ​He took the time to explain all my options and made sure I found a top-quality, high-performing laptop that still fit comfortably within my budget. Thanks to his expertise, I felt confident in my choice and left knowing I got the best product for my money. ​Justin’s customer service is top-tier, and I will definitely be coming back to work with him for all my future tech purchases! Thank you Justin for a great experience.

Thank you for your response. While I appreciate that my data was eventually recovered, that is not the primary issue. My concern is how this claim was handled from the beginning. My laptop was junked without my knowledge or consent after weeks of no communication. I was initially told my data was lost because no backup had been performed before the device was damaged out. I was also told I had no option other than accepting store credit. Had I been offered a refund at that time, I could have purchased a comparable laptop elsewhere while similar sales were still available. Instead, I’m now left with store credit that is insufficient to replace the laptop I originally purchased, despite having Geek Squad Protection. After being a loyal Best Buy customer for years and consistently purchasing Geek Squad Protection, I expected a resolution that would make me whole—not leave me paying hundreds more for an equivalent computer. I’m asking Best Buy to reconsider my case and provide a fair resolution, whether that is honoring the value of an equivalent replacement or issuing a refund that allows me to purchase one elsewhere.

Very clean store

Actually had an associate help me find an item that was not on the shelf, I appreciate ya!!