Best Buy Bel Air

I am LIVID!! On or about October 2, 2026, I purchased three sale TVs for my business that primarily deals with young as well as disabled children. I feel it is important to mention that my business has been closed for a little over six months due to significant close family loss so it was already a financial hardship to buy the three TVs. Not to mention, I stopped shopping at Best Buy for a little over a decade because I had two bad experiences with a tv and expensive camera that had significant warranty issues. Despite being optimistic about giving Best Buy another chance, I was let down terribly! After paying a substantially amount of money to get the TVs mounted, I discovered one of the TVs has a defect. It powers on then after about 5-10 minutes it makes a loud scramble sound, doesn’t respond to remote commands then powers itself off 🤬. This happens FREQUENTLY to the extent that I captured it on video!! The other TVs are responding to remote commands from the tv DESPITE me informing my sales representatives that I wanted to be able to control the TVs independently?? My TV installer informed me that I have to pay to have the TVs removed as well as pay for the reinstallment of the replacement TVs! I attempted to call the store but was rerouted to customer service and was given the run around and hung up on?! Best Buy makes it impossible to reach a live agent so I absolutely will be filing a complaint with the BBB and Attorney General Office! Worse still, I endured terrible in store service by two of the sales representatives that sold me the TVs. One got nasty because he wanted me to buy the more expensive TVs despite my informing him that my budget was strained due to extenuating circumstances. The other acted like I was a burden on his time and did not want to assist with loading. He actually asked his female coworker to load the TVs and did not treat me like a valued customer!! I truly regret having faith in Best Buy’s disposable grade TVs and wish I would’ve went to a reliable competitor that at least allows a customer to call the store.

They were well knowledged!

Matt was wonderful. Incredibly efficient and informative in his explanations of the additional services they provide specifically for laptops. He made the entire process a breeze and we are so grateful.

On Wednesday, 9/30/26 I was in Best Buy Bel Air shopping for a new tower since mine decided to retire. I received excellent assistance from Gregory in that department, he was attentive and knowledgeable. Overall great experience!