Best Buy Bel Air

The store itself is fine but the Geek Squad auto installation service is terrible. It is not available at all locations because they can’t find people to work there. The Bel Air location has one person working there during the week and he is fairly new. He’s only been there 3 months. He did not do a good job and did not really know all of the functions of the Rexing dash cam that they sell. He should know how to work the functions of all items they sell and have to install. I wanted my dash cam hardwired but he originally hooked it up to the cigarette lighter instead. He did a sloppy job with the cable and did not tuck them in the headliner and sides, only clipped them where they were visible to everyone. He messed up several things in my car like windows, a/c and lights not working because he was guessing at fuses. After I left the installation bay and went to check everything while in the parking lot, I had to go back 2 or 3 times to get those problems fixed. He finally hooked it up to be hardwired so I could use the parking feature but after I got home, I realized he did not have it hooked up correctly. The dash cam kept recording that day and overnight. Great way to ruin your battery. I was lucky the car started and took it back. He then claimed he fixed it. I wound up taking it to a different audio store because I did not have confidence that it was done right. The other store fixed it correctly. Turns out the Best Buy installer used a hardwire kit from a completely different dash cam brand and not the one I purchased from Best Buy. The other installer did a great job and even tucked the cable in the way it should be done. Save yourself grief and time by having a different company install your dash cam or head units.

Great store and the people are knowledgeable in their areas

Peyton from geek squad went above and beyond to help me with a phone issue. I was extremely frustrated and went to several places with no one wanting to help me figure out the issue but he was able to fix everything for me and stay calm when I was visibly frustrated. Thank you!!

Had exactly what I was looking for 😊