Best Buy Lexington Park

As a grad student at UMD, free time is limited, and how I spend that time is precious to me. That’s why I decided recently to pick up a new Xbox, after over 20 years as a PlayStation owner. Picked it up here at the St. Mary's County location, where I also had the pleasure of being assisted by Charles Perkins. Charles helped me with information regarding financing, appropriate TV sizes for my living room space, and a return I had on the day of pickup. Excellent customer service. As of the time of this review, prices for fun technology have shot up in price due to crazy economic conditions, so buying a new console at arguably the worst time ever was a carefully made decision. I will be returning once again with future big purchases, hopefully with the assistance of great employees, such as Charles.

So this not a review I want to do but, I do want it to serve as a heads up. So currently my watch is struggling to maintain a charge and my wife's is worst but, this review is about my experience with Total Protect. Went in to hopefully get the issue resolved today because in my line of work I can't really utilize a phone and my watch is my primary communication for a 8, 10 or 12 hour day. So to be paying $200 a year for a plan and be told a 2 to 3 week repair time is unacceptable. I can go to a repair shop and have same day service but, I'm paying for this service for immediate resolution that isn't immediate. So now my best option and only solution is to 1 slowly not make all my purchases from Best Buy so I reduced the number of items under Total Protect so I can cancel and not leave my purchases over this year uncovered. Honestly based on what's covered I may just take the loss just to be free and clear. Before getting the Total Protect read the fine print but, it's a no for me and honestly and sadly maybe going forward this might be the beginning of the end and honestly that hurts but, I'm not spending $200 to have no watch for almost a month.

5 Stars! Had to return an item, and the customer service team made the entire process quick, painless, and completely hassle-free. Friendly staff and exceptional service. Will definitely keep shopping here!

Not necessarily the best buy