So this not a review I want to do but, I do want it to serve as a heads up. So currently my watch is struggling to maintain a charge and my wife's is worst but, this review is about my experience with Total Protect. Went in to hopefully get the issue resolved today because in my line of work I can't really utilize a phone and my watch is my primary communication for a 8, 10 or 12 hour day. So to be paying $200 a year for a plan and be told a 2 to 3 week repair time is unacceptable. I can go to a repair shop and have same day service but, I'm paying for this service for immediate resolution that isn't immediate. So now my best option and only solution is to 1 slowly not make all my purchases from Best Buy so I reduced the number of items under Total Protect so I can cancel and not leave my purchases over this year uncovered. Honestly based on what's covered I may just take the loss just to be free and clear. Before getting the Total Protect read the fine print but, it's a no for me and honestly and sadly maybe going forward this might be the beginning of the end and honestly that hurts but, I'm not spending $200 to have no watch for almost a month.
5 Stars!
Had to return an item, and the customer service team made the entire process quick, painless, and completely hassle-free. Friendly staff and exceptional service. Will definitely keep shopping here!
Not necessarily the best buy
Response from Best Buy
July 17, 2026
Hello,
Thanks for sharing your feedback. We would like to learn more about your experience.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/1YLIZk), Twitter/X (https://bby.me/qUlW5i), or Instagram (https://bby.me/T6sU9v). Please also refer to your "Google review #189088".
It’s hard to hate a place more. But here we are