Best Buy Columbia

Absolutely terrible experience. We purchased an open box stovetop marked as 'Excellent' condition, which per Best Buy's terms states it includes all parts. We had an installer pick it up for us since we are out of the area. Unfortunately, they didn't realize it was missing the entire downdraft assembly, which is a very expensive component of the stovetop. The installer installed it without realizing (obviously a mistake on their part). So we are trying to find a solution. The store had no solution for our property manager, and when I try to call I am directed to an automated service (not the store) and am told there is no way to actually call the store. The representative says that we can get a replacement, but in order to do that we have to return the original stovetop first. Since it is installed, this is obviously a problem. Oh and we only have 9 more days to return it (we purchased 6 days ago) or it will not be able to be returned - even though it is missing one of the largest components. So they are completely unwilling to help find a solution to our unfortunate situation, which is caused primarily by their inability to accurately mark the condition of their items before selling.

Noena was very helpful, pleasant, and patient. She said “we take care of our customers here” and she is right! I’ll be coming back in the future for her alone.

Bigger selection in-store then website said which was great

I went there for an bluetooth audio system to replace the old outdated one in my 2007 ford focus. The young man in the audio section was so knowledgeable, and took me straight to what turned out to be exactly what I needed. It was totally compatible. It gives my old vehicle that brand new feeling. My vehicle was in perfect condition anyway, now it's upgraded, updated, media savvy. Thanks Best Buy.