Best Buy Columbia

Staffs were amazing, very friendly and helpful! Will definitely go back...

I am writing to express my concern regarding the level of service and operational oversight at this location. My recent experience suggests that the current management and supervision are not sufficient to ensure a consistently positive customer experience. Specifically, while waiting for assistance from a Geek Squad member, after waiting in line with only one customer ahead of me, the employee, a younger Caucasian woman with red hair, abruptly left her post without acknowledging my presence or providing any explanation. She did not return. Eventually, another employee offered assistance; however, the level of support provided was not satisfactory. I urge you to address these issues and implement measures to improve customer service standards at this location. A greater emphasis on employee training, accountability, and consistent adherence to customer service protocols is clearly needed.

Recently I received a great service from Best Buy Geek Squad employee Muhammad Abdullah. He was very knowledgable and professional. Muhammad really cared about what he does and doing best to help me with my gadget. Also, he show excellent skills. I really appreciate that. Thank you! A. T.

Charles went above, and WAY beyond helping me with my computer problems. Some outstanding service, from a very knowledgeable guy. WOW.