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Frequently Asked Questions About Best Buy Columbia
How do I check product availability at the Columbia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3061 reviews)
Jim O
July 30, 2025
3 out of 5
It all depends on the salesperson
Some don't listen to what the customers needs are and keep the up sale going
Response from Best Buy
July 30, 2025
Hey there, Jim,
I know how important it is to receive quality customer service with all of our associates, and I can understand your concerns surrounding this. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/mt68yi), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #22538" and share your full name, email, and phone number.
All the best,
^Jacob
Ann T
July 28, 2025
5 out of 5
Came to see Geek Squad and was seen after a short wait. The tech helped me with my query and was able to give me information about recycling. Store is clean, well lit and welcoming.
Pamela S
July 25, 2025
1 out of 5
SCAM ALERT ! SCAM ALERT! SCAM ALERT! SCAM ALERT! DO NOT GET A BEST BUY CREDIT CARD UNDER ANY CIRCUMSTANCE!!!! I had nearly $1000 of fraud on my credit card, and there is NO Best Buy fraud dept. I get sent to the Philippines to girls who can barely speak English and are rude on top of that. What kind of bank/credit card co. has no fraud dept?? Even when I reached the US, the kids who are supposed to take down fraud information were untrained teenagers. Meanwhile, this is affecting my credit rating. I AM NO LONGER ALLOWED TO MAKE PAYMENTS since there has been a fraud issue on my account. THEY DO THIS SO THEY CAN CHARGE ME LATE FEES. IF I CALL THE FRAUD DEPARTMENTMENT, THERE IS JUST A AUTO-RECORDING AND A AUTO-HANG UP. BEST BUY IS A PIECE OF GARBAGE, A SCAM STORE, WITH A SCAM CARD. BEWARE!!!!
They transfer me around, after being on hold for an hour, AND KNOW NOTHING. WORTHLESS. IT HAS BEEN 3 MONTHS NOW WITH ZERO ASSISTANCE.
DO NOT, DO NOT, DO NOT GET A BEST BUY CREDIT CARD UNDER ANY CIRCUMSTANCE!!!!
Response from Best Buy
July 25, 2025
Hello, Pamela,
Thanks for reaching out and leaving your feedback. Having your credit damaged is very frustrating, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/n8mb5k), Twitter/X (https://bby.me/m1q5dx), or Instagram (https://bby.me/je65yx). Please reference Google Review #20157.
Regards,
^ Aaron
Lauren B
July 21, 2025
1 out of 5
We were sent to the Columbia Best Buy by the Glen Burnie store to purchase a receiver because we were told they had the best selection and associates with the best knowledge of what we were looking for.
We initially met with Tim who was helpful until he said he had to step away quickly to sign something for another customer which then turned into a whole another transaction with said customer. We heard said customer say he purchased his products in Delaware and it appeared he was now looking for a price adjustment. We waited for at least 15 minutes for Tim to come back to us or even apologize that it was taking longer than expected. We finally gave up and walked out without making a purchase.
We came away from this situation extremely frustrated and we waisted a lot of time trying to give Best Buy our business. As soon as we got to the car we found a better product for a better price on Amazon ($75.00 cheaper) and it will be delivered to us tomorrow. We had the money to spend but Best Buy didn’t seem to want it.
Best Bye will never get our business again.
Response from Best Buy
July 22, 2025
Hi, Lauren,
Thank you for taking the time to share this review here, although we hate hearing you were unable to receive the support you needed while shopping in-store. We would like to get some more details from you, and ensure this is formally documented and escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (https://bby.me/c2vjwl), Twitter/X (https://bby.me/dwf27i), or Instagram (https://bby.me/8zagtc). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #18804. We look forward to hearing from you!
Regards,
^Katie