RK helped us out and was so helpful and patient! Thanks!
1/5 Stars for the Idiotic Choice to have Zero Method to contact the BestBuy Store directly..
1/5 Stars for the Idiotic BBY System that Auto-Cancelled a Phone Pickup Order for some Verizon issue.
1/5 Stars for not having any Reach Out to the Customer, when this cancelation occurs..
5/5 Stars for the Verizon Rep who helped me over three times through this painful BestBuy+Verizon Phone Upgrade.. If I didn't have BestBuy Total for Phone Protection, I would've gone somewhere else..
Kathi O
September 26, 2026
Went in for a portable charger to use while traveling, and was pleasantly surprised by how helpful they were. He explained the pros and cons of different sizes and brands, and we walked out with a better rated (and half the price) of the one recommended in the Verizon store.