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Best Buy Columbia
Services Offered
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Frequently Asked Questions About Best Buy Columbia
How do I check product availability at the Columbia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2942 reviews)
Charles D
November 10, 2024
1 out of 5
Purchased a new item online and they gave me an open box item without informing me. Did curbside pickup so of course I didn’t notice until I got home. 2.5 hours dealing with Best Buy and the best they can do is have me come in and exchange it, rather than give me an open box price or a small store credit. I live a good bit away so it’s super inconvenient to go back and exchange it. Next time I’m going to purchase from a retailer who won’t give me an open box item when I purchased it new.
Response from Best Buy
November 10, 2024
Hi, Charles,
Thank you for sharing your review with us. Ordering a new product and finding you received an open-box item would not be a welcome experience to have. We would certainly like to review this at the Corporate level.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64408700" in your message. Thanks!
Regards,
^April
Mary C
November 02, 2024
5 out of 5
Janet has wonderful customer service!!! Thank you!!!
Phani T
October 28, 2024
5 out of 5
Quickly took the order and processed it. Great!
Theresa N
October 11, 2024
4 out of 5
I went to BB to buy an external hard drive. It was a busy time at the store with multiple customers and sales persons around the MacBook display. I walked around trying to locate the drives I had seen 2-3 days earlier. When I couldn’t locate them, I looked for a sales person. In minutes I found a young gentleman who helped me locate them after some looking. The case was locked & quickly a manager came to unlock the case, some confusion, and another sales person came & helped. The three of them were very accommodating. My sales person then answered all my questions and consulted with other sales persons when necessary. Despite the display having been newly set up in the last few days, I received quick, knowledgeable service delivered professionally. I left the store feeling thankful.