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Services Offered
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Frequently Asked Questions About Best Buy Columbia
How do I check product availability at the Columbia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3111 reviews)
Julianne
October 06, 2025
1 out of 5
This place does not answer phone calls on repairs at all even if it’s been more time than they estimated it would take - they put you on voicemail and do not call back. The wait to get to the voicemail is like 15 minutes long no matter what time you call. It’s like they intentionally do not want to speak you and apparently they just redirect you to a call center that is uncooperative and has no actual information to provide. The customer service agent I spoke with said her name was Love. She was rude and unwilling to contact the store and put me through to a live agent and when I asked for a manager she refused to put me through to them as well. When I finally got in touch with someone they told me I needed to come in the store for a status update with no explanation as to why they couldn’t update me on the phone. In fact, I learned they give status updates on the phone all the time.
Richard
October 05, 2025
5 out of 5
Staff is the best 👌
merci m
October 01, 2025
5 out of 5
Excellent customer service
Kim W
September 26, 2025
1 out of 5
Geek Squad is extremely unorganized and they make you wait over 30 minutes just to pick something up.
Response from Best Buy
September 26, 2025
Hi, Kim,
Thank you for leaving a review. I can understand expecting an organized and efficient Geek Squad.
If you require support, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/qwis7s), Twitter/X (https://bby.me/rekziv), or Instagram (https://bby.me/0jxgiu).
Please mention the phrase “Google review #48212”.