Rodrigo O
February 19, 2025
I always go to this best buy to pick up items I order online, and the staff are friendly, and the store looks great. With the remodeling, it's looking very nice.
If you need it soon don’t do store pickup. It’s NEVER ready in “about 1 hour”. More like “later today… maybe... if you’re lucky.”
Just buy it off the store floor. It’s the only way to get what you need quick.
Better yet, go elsewhere.
Response from Best Buy
February 17, 2025
Hello, Mark.
Thank you for reaching out. We do our best to meet the time frames that we provide, but there may be times when unexpected delays may occur. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) and one of our agents will be happy to help assist or answer any questions you may have. When you message us, please include your full name, phone number, email, and a copy of your Google review number #64823584.
Best,
^Allison
We ordered a new washer dryer combo standup unit. The young lady that helped us in the appliance section was amazing! She was kind, pleasant and VERY helpful!!! She made our purchase a very pleasant experience!!!
Stephen O
January 22, 2025
TL;DR: I will no longer be a customer due to a price match issue.
On January 21, 2025, I visited your Frederick, MD store to price match an Apple Thunderbolt 4 cable listed at Target for $34.99 (regular price $69.99). Despite demonstrating that Target could ship the cable overnight, your manager refused the price match because the item was not in stock at the local Target.
I've been a loyal customer, spending thousands annually and holding a Best Buy Total Rewards membership. However, this experience has led me to reconsider my patronage. I will no longer shop at Best Buy and have advised my social circle to do the same.
From now on, I will take my business to Costco and Amazon.
I hope this policy or the execution thereof proves beneficial for your business.
Response from Best Buy
January 23, 2025
Hello, Stephen.
Thank you for reaching out. I understand wanting to get the best price possible for an item and we would be more than happy to look into this for you as well as answer any questions regarding our Price Match Guarantee. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64718982. We look forward to working with you.
Best,
^Allison