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Frequently Asked Questions About Best Buy Frederick

How do I check product availability at the Frederick Best Buy?
How do I check my order status?
My local Frederick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Frederick stores’ holiday hours?

Recent Reviews

4.1
(2359 reviews)
Gloria M
December 07, 2024
5 out of 5
On 12/3/24, my cell phone screen was 90% black, I could not see enough to open my phone with my code. I went to Best Buy to see if they could download my information onto a new phone. It was touch and go to try to see enough of the screen to do that, but Anthony G and Rocio worked together to create techno magic, they transferred all of my info to the new phone. I have had less than stellar experiences with Best Buy in the past, but these two employees have made me a believer again. Thank you! Give them both a raise.
Karl M
December 04, 2024
3 out of 5
Did a little black Friday shopping deals where not what they have been years past but it was nice to see the products before purchasing
Response from Best Buy
December 04, 2024
I appreciate you taking the time to share your feedback regarding your recent visit to one of our stores, Karl. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 64517150. We look forward to hearing from you. All the best, ^Deysha
Brittany L
December 02, 2024
5 out of 5
I had a lot of issues in regards to my Verizon plan. I spent 2 hours in this store and had assistance from Carl. Carl actually made me cry because of how nice, and compassionate he was. He stayed 20 minutes past his schedule to help me. Carl had small talk with me, and continuously apologized to me about the stress I was under with Verizon. I haven’t had customer service like this in a long time. Carl didn’t rush to get out, he didn’t complain about being late to his plans. He stayed to make sure my issue was resolved. Carl, I hope you see this and I hope your dinner plans with your wife were amazing. Best Buy- you need more employees like Carl. He was the nicest person there out of the 8 other employees in that section.
Temitope A
December 01, 2024
5 out of 5
Nice place to be loved it there.....

About Best Buy Frederick

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