Frequently Asked Questions About Best Buy Frederick
How do I check product availability at the Frederick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frederick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frederick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frederick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2558 reviews)
David R
June 07, 2026
1 out of 5
I went to this location to buy a video game controller. It was on sale and there was an open box product. The product ended up being damaged, but I work for a living. So I brought it back the next week.
They wanted me to pay the return difference from the sale even though it was in the return window. They offered to fully honor the original return price if I bought their 30 dollar membership. Instead they gave me a five dollar discount.
Then went back to the upselling. I’m sure they are very competitive in sales. During the return they were celebrating a sale over the phone while ripping me off.
Response from Best Buy
June 08, 2026
Hello. Thank you for sharing your experience. We would be glad to look into this further for you as well as document this feedback. Please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When you reach out, please be sure to include Google Review number 169961.
Thank you.
y.
Jason H
June 06, 2026
1 out of 5
Terrible customer service.
Response from Best Buy
June 07, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/WKIHQJ), Twitter/X (https://bby.me/YCLHza), or Instagram (https://bby.me/hJ8x2q) with more information about your experience? Please begin your message with "This is regarding my Google Review #165301".
Rolando B
June 03, 2026
5 out of 5
Love this place but I wish to see more options.
I felt last t8me was there
There is not many