Best Buy Frederick

Reposting from the email that got hacked because it looks like they hid my review: This Best Buy has been really helpful to me. But when I first came in, it was a fumble, and the Geek Squad had me enter my password and PIN into fake login screens. Days later, the hackers sent my mother a threat letter from her own email demanding money and referencing my work like it was a joke. And now I get to relive the moment where I lost all of my data. So, please be more careful in the future. Do not advise people to use the public Wi-Fi if they are being targeted by hackers. I now realize it was likely a browser attack. But now it is too late. You should also advise people who are concerned about hacking how to sign out all devices on their Google and Microsoft accounts and enable two-factor authentication. The features are tucked away on Microsoft and it would have been nice if someone told me where they were when I needed to know that, and I learned hacked sessions do not show up as separate devices on Microsoft. The report we got was also messily typed and it was not a good first impression.

Excellent service

Went there for a charge cord left with a phone and charge cord.

I purchased an open box fridge that was $200. Unfortunately they don’t test their products that are open box yet still list it as excellent condition. Had to bring the fridge back myself and when confronted staff, manager would only offer a refund and not an exchange. Typically wouldn’t be a big deal but manager seemed slightly rude and not customer friendly. Had to pay for a new one but I don’t suggest purchasing items like these at Best Buy anymore. Edit: I remember even asking the employee when I first purchased it what happens if it doesn’t work? He told me they would replace it with a new one.