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Best Buy Gaithersburg
Services Offered
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Frequently Asked Questions About Best Buy Gaithersburg
How do I check product availability at the Gaithersburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gaithersburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gaithersburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gaithersburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2036 reviews)
Solomon M
November 01, 2024
3 out of 5
I thought I saw an article locally that this store was supposed to close? Or will it be closed due to declined sales and underperforming store? Otherwise, this has been my main store and it's disappointing it will be closing soon. The only stores left nearby is Germantown and Rockville at this point.
Response from Best Buy
November 01, 2024
Hello, Solomon,
Thanks for reaching out and providing your feedback. Having a store near you close is never great. We would love to look into this question and assist. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64376387.
Kind regards,
^Aaron
I P
October 10, 2024
1 out of 5
The employees seemed to be quite confused about my pickup order. They swapped it between stores multiple times, sending me on a wild goose chase in rush hour.
After I drove between 2 stores multiple times to pick up my item, they were unable to locate it and wasted my time.
I will never ever again make a purchase from Best Buy.
Response from Best Buy
October 10, 2024
Hey there,
Thanks for taking the time to leave a review here on Google. When placing an order using Store Pickup, it should be a convenient and straightforward process, so this is far from the feedback that we strive to hear.
If you require additional assistance on this matter, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, Convo #64294747” when reaching out on social media.
Kind regards,
^Ravi
Mia S
October 03, 2024
5 out of 5
Attendtive staff
Mike C
September 30, 2024
2 out of 5
I asked an associate in customer service for help with locked fitness wearable and no one came- left store after almost half hour of waiting and went to the Rockville Pike location instead
In Rockville Pike location, someone greeted me at the door and within 10 minutes I was able to pay in checkout
Update: in response to the owner, based on past reviews of this location this problem seems to be pervasive. My suggestion is to do blind test for your location to see where the problem might be.
You staff are nice enough, but seem insufficiently aware what is acceptable length of time to help a customer. You have good people that could use some training or encouragement
Response from Best Buy
September 30, 2024
Hey there,
Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review #64259511. We look forward to speaking with you soon.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
All the best,
^Jacob