Terrible customer service. I've talked to 4 representatives and they simply escalate to the next person. The last escalation, they hung up the phone. I have a $400 item stuck in limbo. Very frustrating and waste of time.
Great customer service
Dania great personality
Thank you very much for your help!
I am trying to call them for a matter, and their AI is weak, and slow. I also have been on the line for a long time.
In person, they are nice, but they are useless if you are trying to contact them.
Response from Best Buy
May 15, 2026
Hey there,
We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/VZvVM3), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##152834"
On both occasions having visited the Germantown store just walking in was graciously greeted and was immediately offered assistance; much better than some other businesses these days.