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Frequently Asked Questions About Best Buy Germantown

How do I check product availability at the Germantown Best Buy?
How do I check my order status?
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Germantown stores’ holiday hours?

Recent Reviews

4.0
(2177 reviews)
Jonathan M
July 20, 2025
5 out of 5
We did an in store pickup for a large item and they made it quick and painless.
Eddy R
July 13, 2025
5 out of 5
Nice service 👌
Michael S
June 30, 2025
1 out of 5
If I could give 0 stars I would! I bought a refrigerator last week.. the salesman said it would be “no problem” to have it professionally installed. First delivery attempted, fail! No water line after I asked if my existing water line would work. 2nd delivery attempted, fail! Best Buy tells me they have 2 scheduling systems are my fridge didn’t get scheduled on 6/30.. even tho I got 4 text/email/app confirmations… that it was confirmed. Customer service is some call center in Tijuana… absolutely worthless! Been without a fridge for almost 2 weeks now, took off work 2 times.. only to not get the fridge both times! Do yourself a favor.. buy appliances from a Mom & Pop and pay the extra… or Home Depot/Lowes… never this ridiculous fraud of a company! No wonder they are closing location!!!
Elias O
June 26, 2025
1 out of 5
I visited this store to buy a monitor, they sold me an alleged guarantee that covered any damage, "supposedly." Today I want to make that guarantee effective, they tell me that it does not cover, and the great solution they gave me is that they gave me back the money I paid for the guarantee, they are a joke! it is like paying for vehicle insurance and having an accident that they tell you that the insurance does not cover you, that they better give you back your money, this is a scam.

About Best Buy Germantown

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