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Immerse yourself in the latest technology, hands on.
Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2156 reviews)
Dnk S
April 13, 2025
5 out of 5
I recently visited Best Buy and had a great overall experience. The store was clean, well-organized, and the staff was helpful. I was able to find what I needed quickly, and checkout was smooth. Their product selection is solid, especially for electronics and gaming gear.
Charles D
April 12, 2025
5 out of 5
Good selection of items, good deals, better than Amazon.
eduardo t
April 06, 2025
1 out of 5
Just do your shopping online. Never seen it with more the 1 register open. They don’t give a damn about you waiting. Last few times I went I couldn’t get help so I just bought my tv from Costco 🤷🏽♂️
Response from Best Buy
April 06, 2025
Hello,
Thank you for the review. I can understand your frustration with not being able to receive help, or having to wait longer for assistance. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 65016185.
Regards,
^Kristy
ninja
April 02, 2025
1 out of 5
If I could leave a 0-star I would, absolutely the worst shopping experience I have ever had, rude and creepy employees, even ruder and creepier managers. I will NEVER be shopping here again.
Response from Best Buy
April 02, 2025
Hello!
Thank you for bringing your experience during your recent store visit to our attention. We are committed to providing great customer service, and I can certainly understand why you would reach out given the circumstances you've described.
So that we can formally document your feedback, please send a private message or DM via Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention your Google review 64998467.
Kind regards,
^Pre