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Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2213 reviews)
Jose R
November 14, 2025
5 out of 5
This morning I decided to test my luck on getting the new set of Pokémon cards. I walked it to the store and I was greeted by Zaaiha. I asked if there were any Pokémon cards left from this morning's release. She kindly said yes but there was a limit to 4 per customer. I'm glad I was able to get them. Thank you so much for your help this morning. You're an amazing associate!!! If i could give you a 10 star review I would!!! 👏🏽👏🏽👏🏽👏🏽
Katherine M
November 10, 2025
1 out of 5
My father bought a TV from this place that was already damaged, with a large scratch on the TV that was not caused by anyone else. When we went to return it and get a refund, they told us that there was nothing they could do. We called customer service and they said the same thing. Over $1000 spent on a TV that they willingly packaged, knowing that it was broken just so that they could tell someone that they can’t return it or do anything about it when they see that it was broken. Absolutely horrible experience with this store. No warning, nothing. I hope that no one else goes through this because it is a genuine scam.
Response from Best Buy
November 10, 2025
Hi Katherine,
Thanks for sharing your experience with us. We're concerned to hear about this situation and can understand the frustration with receiving a product that was damaged. If you can have your father send a private message on one of our social media platforms, Facebook (https://bby.me/vn6jre), Twitter/X (https://bby.me/42o9v8), or Instagram (https://bby.me/lu7kz4) and mention your "Google review #67409," we'll be happy to look into this and see what we can do to assist.
Andrew G
November 10, 2025
1 out of 5
Came in to return a product that was not working properly, and was informed of the 15-day return policy. They would not take it just a couple days later.
Giving customers only 15 days is wild, and this type of customer service level is why stores like this are closing left and right and losing customers. Sorry it has been 17 days, just the first time I had a chance to come by on a day off.
I will not visit this store again, but it probably wont matter anyways as you will probably be closed by this time next year.
Poor customer service leads to no customers.
Response from Best Buy
November 10, 2025
Good Afternoon, Andrew,
We absolutely understand how you are feeling after not getting the assistance you needed when your recently purchased item was not working properly. We would love to review this situation further with you. Please start by sending our team a private message on social media, so we can better assist you.
- Facebook (https://bby.me/m3nwji)
- Twitter/X (https://bby.me/go20z9)
- Instagram (https://bby.me/qlhx4p)
Darius B
November 03, 2025
3 out of 5
The staff was very helpful, but the product I went to purchase was not available.
Response from Best Buy
November 03, 2025
Hello, Darius.
We understand the frustration when the item you were looking for was unavailable at your local Best Buy. We do offer fast and free options for shipping, as well as offering store pickup at nearby locations, or your preferred store at a later date.
Learn more here: https://bby.me/e53421
If you have additional questions or need of help, please reach out to us in a private message on Facebook (https://bby.me/bs5q8w), Twitter/X (https://bby.me/wgd1jn), or Instagram (https://bby.me/8fo93v), and mention your Google review, 64061.