Best Buy Germantown

On 2/3/26 I purchased a new 43" LG TV, soundbar and tabletop swivel TV stand.I paid an additional $99.99 for set-up and assembly. My salesperson was pleasant and informative. The items were delivered promptly, over the next few days, with set-up scheduled for 2/9. On install appointment day, the technician called en route to my home to verify what was being installed. When I clarified that the setup included a tabletop TV stand, not a wall mount, he refused to come, explaining that as a third-party vendor he was not allowed to perform any assembly that involved attaching a TV to a stand. I was told to call Customer Service. After several rounds of phone calls that afternoon. Customer Service claimed I was incorrectly charged and needed to pay $179.99. I sensed that BB was doing a bait and switch, and refused because I had spent sufficient time at the store during my transaction for my sales rep to verify the appropriate service charge. Within an hour BB called me back and verified that my TV setup would be done at the already paid for amount. The appointment was rescheduled for 2/13. On 2/12, just a day before tomorrow's scheduled appointment, BB Customer Service called to say they can't perform the scheduled service unless I pay an additional $80. My sales rep may have made a mistake in his calculation, however, the Customer Service Manager I spoke with on 2/9 had assured me she resolved this issue. It's very disconcerting to learn she was not properly empowered to do so. Today, I offered BB what I thought was an equitable compromise to resolve the problem: split the cost difference of the higher install charge . BB refused, and added further frustration by pushing it out my install appointment yet another day. Perhaps the store's response would have been different if I were outfitting a ManCave theater with a 75" screen and Dolby surround sound. Best Buy's blatantly unscrupulous, dishonest and extortionary business practice are very disappoointing. Caveat emptor!

I am very pleased with Best buys , it was a little problem with my product. And they went out of their way and fix it right away. Thank you.

Awesome staff. Readily helpful making right purchase

They are usually good. This time I went to pick up a tv purchased from Best Buy but through Amazon. They were very confused about the process. But it seems our team member was just not aware "that was a thing". After a manager intervened the matter was quickly solved and we were able to obtain the purchased TV without further issue. They kindly loaded it into our car as well.