Best Buy Germantown

Needed an entry level Chromebook for my 86 year old mother-in-law. Stopped into Best Buy near my house (Germantown) and found 2 that fit the bill in the under $300 price point I was looking for. I couldn’t get anyone to help me to get the laptop out of stock. After 25 minutes, someone was able to look up the SKUs and said both were out of stock. I then opened my Best Buy app and searched for an in stock open box Chromebook. I found one at $279 and I even went to the open box case and found the model to make sure it was really in stock. I’m now at about 45 minutes into what should have been a 10 minute task, and I found the original staff member that looked up the new computers for me. We go to the display case and he got the computer and rang it up at $300 without a mention of the price discrepancy from the $279 listed on the Best Buy app. When I brought the issue to his attention, he said the difference was because this one was in excellent condition and the one I found on the app was in good condition. I told him I have no problem taking the one in good condition. I was then told, they only have the excellent one in stock. I again showed him the app with the price stated as $279 in stock in Germantown. I asked if he could mark the open box down to honor the price listed online. He said it doesn’t work that way. I then asked if a manager could review the app pricing and see if he can make the adjustment. The rep said he was a manager and he wouldn’t mark it down. Given the fact that I waited 45 minutes to get to the point of purchasing the item, they didn’t have the sale items in stock, and they would not honor their online pricing I can only come to the conclusion that Best Buy is engaging in a bait and switch practices and is not looking to provide a good customer experience.

My son had ordered a Samsung 75" TV. We received a text informing us the pickup was ready. We were second in line (so it was quick) and the staff loaded the TV into our vehicle. It went very smoothly,👍

Buying a TV from here was a disaster. They cancelled on my delivery twice, meaning that I missed two days of work and never got the TV. I finally cancelled and got it for the same price from Costco with none of the fuss.

By far the most unprofessional Best Buy I’ve ever been to. The other day manager by the name of Samad helped me out. He is the most annoying and pathetic sales person I have ever encountered. He couldn’t sell water in the middle of the desert, he tried to get me to sign up for the Best Buy card acting like I couldn’t read 10% “in rewards”. I didn’t say anything besides “no” but oh brother he is annoying. He then proceeded to try to sell me insurance or something for like 3x the amount of my purchase. What an imbecile!