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Immerse yourself in the latest technology, hands on.
Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2240 reviews)
Parisfrank B
January 27, 2026
5 out of 5
What a pleasant experience they fixed my problem and made my shopping experience even better a wonderful team thank you.
Paul D
January 25, 2026
1 out of 5
STAY AWAY from this Best Buy store. It's a total disaster. Went there on Dec. 27th 2025 to buy a very expensive KitchenAid DW from my elderly mother. Explained in Great detail that her current KitchenAid DW unit was leaking all over the place and needed the new one installed ASAP. Was Promised that their 3rd party installers would make that happen by no Later than Jan.3rd 2026. OMG was that a bunch of BS. Called 2 days ahead of time to reconfirm the dishwasher installation and discovered out of the Blue that BB decided to cancel my DW order and not even notify me of that fact. Was forced to drive back to BB in G-town since there's NO LIVE Telephone CS. Once I arrive to physically locate a BB store Mgr., I was pawned off to some young man who said he was the acting store Mgr. for the day. Right - And today I'm the new acting SECDEF because I say so. Wasn't offered any compensation for the nightmare and waste of my time and was told that BestBuy G-town decided to CXL my order because it never showed up at their local Warehouse - WTH. Do yourself a Big favor and buy your appliances at ANY other reseller BUT not at BB. They're a mismanaged disaster.
Response from Best Buy
January 25, 2026
Hello,
Not having the appliance delivered and installed in a time manner is frustration. To find out that your order was cancelled is upsetting. Allow us to discuss this matter. Please connect with us on social media to discuss it. Mention Review #108912.
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Amanda B
January 24, 2026
2 out of 5
Nobody wants to help...hello I was tryna spend a lotta money but ok L
Response from Best Buy
January 24, 2026
Hello, Amanda,
Thank you for reaching out for support. You can certainly reach out to any of our social media specialists for support with making an order, questions on products, or concerns with Review 108639 for support.
Facebook (https://bby.me/4rl6xm)
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Instagram (https://bby.me/c4lt4i)
Pat K
January 24, 2026
5 out of 5
Geeksquad staff listened to my description of an intermittent problem, recommended an effective fix and gave me time to test the fix in the store.