Best Buy Germantown

Sadly I can’t say I have had a great experience at this location. Seems like it’s not managed very well and I always feel so helpless and lost. I went there recently to buy a phone they directed me to a particular person whom represents a phone company there and is least helpful or knowledgeable. He was not able to help me at all and went on talking non sense considering my phone carrier is not even with his company. I finally purchased a phone there but months later had an issue with the text feature not giving me any notification or making a sound. As soon as I walked in they directed me to the same person as last time whom said you need to contact T mobile your carrier for this issue. Any intelligent person know s that text messages not making a sound has nothing to do with my phone carrier and this guy actually gets paid to work in the phone section. I was so upset then he went into my phone and tried to figure it out for 10 minutes no luck. They finally told me I have to have their geek squad look at it with an appointment or they have to ship it to Apple and I will be without a phone for weeks. I can’t imagine what insanity that was and they actually expect people to be without a phone for weeks. wow helpless I had a friend take a look at the problem and it was fixed in 5 minutes. I can’t imagine how an electronic store that is a chain across the country can’t even hire people that actually understand the job and the devices they work with. It’s insane and unacceptable and very poor customer service. My own daughter use to work for this location many years ago and under different management it was run very efficient. Extremely disappointing when they can’t even solve something so simple within the store.

This morning I decided to test my luck on getting the new set of Pokémon cards. I walked it to the store and I was greeted by Zaaiha. I asked if there were any Pokémon cards left from this morning's release. She kindly said yes but there was a limit to 4 per customer. I'm glad I was able to get them. Thank you so much for your help this morning. You're an amazing associate!!! If i could give you a 10 star review I would!!! 👏🏽👏🏽👏🏽👏🏽

My father bought a TV from this place that was already damaged, with a large scratch on the TV that was not caused by anyone else. When we went to return it and get a refund, they told us that there was nothing they could do. We called customer service and they said the same thing. Over $1000 spent on a TV that they willingly packaged, knowing that it was broken just so that they could tell someone that they can’t return it or do anything about it when they see that it was broken. Absolutely horrible experience with this store. No warning, nothing. I hope that no one else goes through this because it is a genuine scam.

Came in to return a product that was not working properly, and was informed of the 15-day return policy. They would not take it just a couple days later. Giving customers only 15 days is wild, and this type of customer service level is why stores like this are closing left and right and losing customers. Sorry it has been 17 days, just the first time I had a chance to come by on a day off. I will not visit this store again, but it probably wont matter anyways as you will probably be closed by this time next year. Poor customer service leads to no customers.