Best Buy Germantown

Great service

I'll keep it relatively short- the customer service here is god awful, beyond atrocious. Multiple employees walked by me yesterday, making eye contact, not even offering to assist in any fashion. Off in the distance, I see a couple employees giggling amongst themselves, making a good use of their time. I wanted to buy a computer monitor, but nobody within a mile of that area was willing to assist. I walked to the front of the store and asked if there were any reps who could potentially assist. He told me to give him five to ten minutes. Sure, that's fine. I eventually found another employee and told him what I was looking for. He said he would go get the monitor. I waited twenty minutes...he never came back, so I gave up and went to Walmart instead. God awful.

Maybe staffing is an issue but I came in Wednesday May 7th 11:30am, hoping to get a charger for my laptop - the gentleman at the door was very friendly and pointed me in the right direction; however, after that no one approached me and/or offered any assistance the gentleman who seemed to be working in that particular section was working with young lady and then after that decided to help a gentleman who had arrived after me. I asked the gentleman in the next section for assistance, again, all I needed was a charger for my laptop. If someone had just came over and opened the drawer I would have been on my way. The gentleman in the next section over was also “busy” with a guest. Customer service was trash at this location, simply not being acknowledged on the floor was rude and I just wasted my time. Found what I was looking for on AMAZON for way cheaper and the service is better at the Rockville location

It's a great place when stuff is on sale. Or have something that you're looking for.