We did an in store pickup for a large item and they made it quick and painless.
If I could give 0 stars I would! I bought a refrigerator last week.. the salesman said it would be “no problem” to have it professionally installed. First delivery attempted, fail! No water line after I asked if my existing water line would work. 2nd delivery attempted, fail! Best Buy tells me they have 2 scheduling systems are my fridge didn’t get scheduled on 6/30.. even tho I got 4 text/email/app confirmations… that it was confirmed. Customer service is some call center in Tijuana… absolutely worthless! Been without a fridge for almost 2 weeks now, took off work 2 times.. only to not get the fridge both times! Do yourself a favor.. buy appliances from a Mom & Pop and pay the extra… or Home Depot/Lowes… never this ridiculous fraud of a company! No wonder they are closing location!!!
I visited this store to buy a monitor, they sold me an alleged guarantee that covered any damage, "supposedly." Today I want to make that guarantee effective, they tell me that it does not cover, and the great solution they gave me is that they gave me back the money I paid for the guarantee, they are a joke! it is like paying for vehicle insurance and having an accident that they tell you that the insurance does not cover you, that they better give you back your money, this is a scam.