Best Buy Germantown

Useful!

Yenifer es muy Ruda y no me ayudo es pesima

Extremely Disappointed in GEEK SQUAD!! The staff here are ignorant, rude, and completely unhelpful. It was a huge waste of time coming here. We made an appointment, but still weren’t seen until almost half an hour later. The employees seemed like they had no idea what they were doing, and their attitude was just plain disrespectful. I honestly don’t understand how the Geek Squad is still in service if they’re going to hire people who don’t know how to fix devices or treat customers properly. Definitely do not recommend coming here.

I bought a TV from Best Buy just one day ago, and it was already broken when I took it out of the box. I went back to exchange it, thinking it would be a simple process — but instead, I was met with complete indifference. Geek Squad, who is supposed to handle this kind of issue, refused to speak directly with me and instead pushed the responsibility onto the poor cashiers, who clearly aren’t trained or equipped to deal with situations like this. Not only was the product faulty, but the customer service was frustrating and unprofessional. I expected much better from a company as big as Best Buy. If you’re thinking about buying a TV or electronics from here — think twice.