Best Buy Germantown

If I could give 0 stars I would! I bought a refrigerator last week.. the salesman said it would be “no problem” to have it professionally installed. First delivery attempted, fail! No water line after I asked if my existing water line would work. 2nd delivery attempted, fail! Best Buy tells me they have 2 scheduling systems are my fridge didn’t get scheduled on 6/30.. even tho I got 4 text/email/app confirmations… that it was confirmed. Customer service is some call center in Tijuana… absolutely worthless! Been without a fridge for almost 2 weeks now, took off work 2 times.. only to not get the fridge both times! Do yourself a favor.. buy appliances from a Mom & Pop and pay the extra… or Home Depot/Lowes… never this ridiculous fraud of a company! No wonder they are closing location!!!

I visited this store to buy a monitor, they sold me an alleged guarantee that covered any damage, "supposedly." Today I want to make that guarantee effective, they tell me that it does not cover, and the great solution they gave me is that they gave me back the money I paid for the guarantee, they are a joke! it is like paying for vehicle insurance and having an accident that they tell you that the insurance does not cover you, that they better give you back your money, this is a scam.

This place used to be great years ago, but the quality of support has significantly declined. The current staff doesn't even seem to understand their own store policies and has misled customers, resulting in unnecessary costs. Even when asking for basic help finding an item, the employees often seem to know as little as the customers. The current manager isn't much better either. A good amount of these recent positive reviews have to be fake. I strongly recommend going to a different location instead. Matter of fact, just go to the technology section at the Walmart next to it for better service.

Customer service from best buy samsung staff Derrick was unbelievablely great. Great employee. Kind, helpful, professional. Does not get better than him. Thank you.