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Immerse yourself in the latest technology, hands on.
Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2151 reviews)
Daniel W
March 23, 2025
1 out of 5
I thought you wanted customers? I ordered something that said "pick up in 1 hour". I called to make sure, and was told it could be as much as 2 hours. Waited 2 hours and got there and was told it hasn't even been picked yet, then that they might have something there, and made to wait 25 minutes at the desk while someone went on break. Then was told "yeah we don't have it, don't think it's there, that's why you received an email saying we don't have it" (which I hadn't at that point). Wanting not to be a jerk and understanding customer service is hard, I asked what my options were. They said "we think there might be one in Rockville, you could try to drive there". Didn't offer to actually check with Rockville to see until I asked them to, and then just stared at me. Nothing we can do, see ya. I asked for a manager and he walked up and said "yeah we don't have it, so..." and waited. When I said he didn't even ask what was going on, didn't say he was sorry for the inconvenience, and that this wasn't an okay way to treat customers and I drove 20 minutes here and wasn't looking to drive another 20 to Rockville I got "it's only 15 minutes". Who argues with me over the 5 minutes, which it absolutely DOES take? Not the point. And then, faced with no apology, no compensation, no nothing just told "we can cancel your order" I said okay, cancel it and the response was "we already did". I love supporting brick and mortar stores, over online, and used to be a big Best Buy customer. Don't plan on supporting them anymore, as this was 100% not okay. Being from a customer service industry myself, this was wildly disappointing and they should be ashamed of how things are being run, or address it in a firm manner.
estuar P
March 15, 2025
5 out of 5
Genial
K
March 08, 2025
1 out of 5
Totally understaffed. Standing in the Apple section during a major weekend sale and not an employee in sight. Bad look for Best Buy and the Apple brand.
Response from Best Buy
March 08, 2025
Hello,
Thanks for reaching out and providing your feedback. We are saddened to hear that you were unable to get assistance with purchasing an item. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64904336". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Jessica A
March 08, 2025
5 out of 5
My fiance and I had a great experience last weekend! We went in originally wanting to purchase the Remarkable. After speaking to Carl (the 8th ☺️) about our needs, he suggested an iPad and we are so happy with it! Thanks for your help Carl!