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Immerse yourself in the latest technology, hands on.
Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2266 reviews)
Eve M
May 05, 2026
5 out of 5
On both occasions having visited the Germantown store just walking in was graciously greeted and was immediately offered assistance; much better than some other businesses these days.
senait g
May 04, 2026
1 out of 5
Very poor customer service.
Response from Best Buy
May 04, 2026
Hello, Senait,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 148755.
Facebook (https://bby.me/ZoY5nd)
Twitter/X (https://bby.me/Dx41RS)
Instagram (https://bby.me/OOOQXy)
We look forward to assisting you there.
Erik S
May 01, 2026
1 out of 5
Second time having a horrible experience at this location. The sales person was sneaky and lied about being able to match the price on their website. Claimed that I needed to buy additional services to get the match. Also I was interested in an open box, the rep kept saying it was in "excellent" condition which is why the cost was more and when he walked away I checked the tag which said "good". He couldn't find an excuse of why he told me excellent. Horrible customer service. I still bought the TV and then the delivery people dropped it, left it at my house and had me deal with it. Also horrible customer support online. Will not return to this location.
Response from Best Buy
May 01, 2026
Hello, Erik,
Thanks for taking the time to write a review. It can be really frustrating when don't have the experience you were looking for. If you still need assistance or want to formally document your review, please reach out on social media. Please include Google Review 147740 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
David
April 28, 2026
1 out of 5
They outsource all of their local store phone calls to INDIA where it’s impossible to get actual help. First you have to deal with an automated AI agent and when you actually get to a human, it’s someone in another country that barely understands the English language. They give you wrong information and don’t know what they’re doing. You ask to speak to a manager and they won’t do it. Calling the local store or customer service is a dead end. I do NOT recommend Best Buy anymore. What a terrible experience they are doing to customers, especially since I just spent thousands of dollars, they literally do not care. I will never shop at Best Buy again.
Response from Best Buy
April 28, 2026
Hello, David,
Thank you for taking the time to reach out to us here and share your feedback. We would like to take a look into this with you to document any concerns you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 146789.
Facebook (https://bby.me/lOH5Dz)
Twitter/X (https://bby.me/M6X5Sv)
Instagram (https://bby.me/nvciou)
We look forward to assisting you there.