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Immerse yourself in the latest technology, hands on.
Best Buy Germantown
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Germantown
How do I check product availability at the Germantown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Germantown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Germantown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2251 reviews)
Kevin A
March 18, 2026
1 out of 5
I was just there. Trying to buy a TV. Nobody approached me . Nobody asked if I needed help … now I’m in Walmart … $75 inch for 448. I’ll take it …
Response from Best Buy
March 18, 2026
Hello, Kevin.
Thanks for taking the time to provide us with your review. We strive to provide our customers with the best experience and assistance possible. Learning this has not been the case with you is upsetting to hear.
We'd like to follow up and ensure this gets addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/sqFK1d)
- Twitter/X (https://bby.me/aKwwiV)
- Instagram (https://bby.me/2kIfqJ)
When reaching out, please reference your Google Review 130849.
Catalina S
March 14, 2026
1 out of 5
I am furious my husband purchased a TV last night. He removed it from the box and it was damaged. He did an online return immediately took it to the Germantown store where he purchased it and the manager Gerardo told him he cannot accept it because he dropped the television. What?? How can he just assume this. Very unacceptable. Then he said that my husband should have purchase their home installation. So disgusted with their service.. I also read 2 previous comments of the same situation so it must not be the client!
Response from Best Buy
March 14, 2026
Hello there.
Buying a new TV should be a pleasant process. Please reach out to us on social media, so that we can take a look at what is possible for you. Be sure to also mention your Google review number, 129383, when you message us. We look forward to working with you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
pbs s
March 11, 2026
1 out of 5
An absolutely TERRIBLE store with utterly clueless employees including managers.
Response from Best Buy
March 11, 2026
Hello, Pbs,
Thank you for reaching out to us here to share your recent experience. We understand how important excellent customer support can be, and we would be happy to take a closer look into this with you to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 128299.
Facebook (https://bby.me/tCrMr8)
Twitter/X (https://bby.me/pXYDRR)
Instagram (https://bby.me/18Y7RA)
We look forward to assisting you there.
Cleveland D
March 06, 2026
1 out of 5
If the resolution of a purchase requires you to speak with someone at this location please know that it is impossible to get anyone on the phone. You will have to go in person.
Response from Best Buy
March 06, 2026
Hello,
Thanks for your review. We understand that not being able to connect with the store can be frustrating. If you need help with a purchase or have any product questions, you're also able to connect with an agent by sending a private message on one of the below social media platforms.
X: https://bby.me/uyct56
Facebook: https://bby.me/vfyd6g
Instagram: https://bby.me/xidk5a