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Frequently Asked Questions About Best Buy Germantown

How do I check product availability at the Germantown Best Buy?
How do I check my order status?
My local Germantown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Germantown stores’ holiday hours?

Recent Reviews

4.0
(2205 reviews)
Nelson P
October 06, 2025
1 out of 5
Yenifer es muy Ruda y no me ayudo es pesima
Response from Best Buy
October 07, 2025
Hey there, Nelson We understand your concerns with not receiving quality customer service during your recent visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/ya2aj0), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #52585"
jennifer q
October 06, 2025
1 out of 5
Extremely Disappointed in GEEK SQUAD!! The staff here are ignorant, rude, and completely unhelpful. It was a huge waste of time coming here. We made an appointment, but still weren’t seen until almost half an hour later. The employees seemed like they had no idea what they were doing, and their attitude was just plain disrespectful. I honestly don’t understand how the Geek Squad is still in service if they’re going to hire people who don’t know how to fix devices or treat customers properly. Definitely do not recommend coming here.
Response from Best Buy
October 07, 2025
Good Morning, Jennifer, We certainly understand how you are feeling after an extended wait for your appointment and not getting the assistance you needed. We would be happy to connect with you directly and learn more about this situation. Please contact our team by sending us a private message on social media. Make sure your message includes your Google review case ID: #52543. - Facebook (https://bby.me/u7oocx) - Twitter/X (https://bby.me/y377z1) - Instagram (https://bby.me/1vybyj)
Liz P
September 27, 2025
1 out of 5
I bought a TV from Best Buy just one day ago, and it was already broken when I took it out of the box. I went back to exchange it, thinking it would be a simple process — but instead, I was met with complete indifference. Geek Squad, who is supposed to handle this kind of issue, refused to speak directly with me and instead pushed the responsibility onto the poor cashiers, who clearly aren’t trained or equipped to deal with situations like this. Not only was the product faulty, but the customer service was frustrating and unprofessional. I expected much better from a company as big as Best Buy. If you’re thinking about buying a TV or electronics from here — think twice.
Cedric “
September 23, 2025
2 out of 5
Decent inventory, but I get some pretty dirty looks despite spending thousands of my own dollars. So I’ll stick to just shopping online.
Response from Best Buy
September 23, 2025
Hi, Cedric, Thanks for taking the time out to share a review with us. We want to make sure we are providing an environment that feels welcoming and inviting, so we would like to follow up and discuss your visit. Please connect with a member of our Corporate Team by sending a private message to us on Facebook (https://bby.me/x2b0xp), Twitter/X (https://bby.me/jpyd2w), or Instagram (https://bby.me/xcj55v). When reaching out, please mention "Google review 46816." Thanks!

About Best Buy Germantown

bestbuy.com