Best Buy Germantown

Review of Geek Squad Service – Extremely Disappointing Experience Our recent experience at this Best Buy’s Geek Squad was incredibly disappointing on both a personal and professional level. We originally brought in a laptop for virus removal and were advised to purchase a $149 service plan with the assurance that any future issues would be handled if we returned to the store. When we did return with additional problems, we were dismissed before we could even explain what was wrong. The associate didn’t greet us, didn’t give us their attention, and spoke to us in passing as if we were an inconvenience. We were immediately told, “There is nothing we can do,” which seems to be this store’s unofficial motto. The associate brought over a manager, Saeed, who was equally unhelpful. Despite the fact that we had purchased the recommended plan, he made no effort to understand the situation, offer solutions, or provide even basic customer service. We asked twice to speak with his manager, and he refused to provide that information. His only response was to offer an appointment for another day, without any professionalism or willingness to assist. After reading other reviews, it’s clear this is not an isolated incident but a chronic issue at this location. With customer service this impaired, it’s easy to see why customers choose to take their business elsewhere. There are many other stores that offer similar services, and this location is falling far behind due to its lack of care and accountability. We will be reaching out to corporate to report this experience and seek assistance. Based on what we encountered, I cannot recommend using the Geek Squad at this store.

Didn't find the Pokémon card for my grandson.

Placed an online pickup order for ps5, airpods and other small items. It was very smooth as all items were available within 24 hours. Also wanted to look at air fryer deals but very minimal options were available on display, just two brands - Ninja and Bella, two models each! It would have been nice to have some more variety. Not sure if they were sold out for the holiday season?!

Exelente servicio