Best Buy Germantown

This Jerkoff in geeksquad. Didn't even look at my laptop. Said just factory reset, it'll fix it. I've done everything else known to man so i was desperate for a fix. (And I have everything on cloud so idc) I asked if i could do it there to make sure. He said "it'll take too long, and it'll definitely work" LO AND BEHOLD. Nothing happened and now i have to redownload everything. thank you so much for the expert advice, he didn't even ask about what computer i had or anything. And Btw the reset took 5 minutes. If your shift is almost over i don't mind waiting for someone who actually cares. Just lmk ahead of time so people don't waste their time. I went March 24th, around 3:45pm So if you could find out who that was and tell him to help his customers as his job entails that'd be great.

I thought you wanted customers? I ordered something that said "pick up in 1 hour". I called to make sure, and was told it could be as much as 2 hours. Waited 2 hours and got there and was told it hasn't even been picked yet, then that they might have something there, and made to wait 25 minutes at the desk while someone went on break. Then was told "yeah we don't have it, don't think it's there, that's why you received an email saying we don't have it" (which I hadn't at that point). Wanting not to be a jerk and understanding customer service is hard, I asked what my options were. They said "we think there might be one in Rockville, you could try to drive there". Didn't offer to actually check with Rockville to see until I asked them to, and then just stared at me. Nothing we can do, see ya. I asked for a manager and he walked up and said "yeah we don't have it, so..." and waited. When I said he didn't even ask what was going on, didn't say he was sorry for the inconvenience, and that this wasn't an okay way to treat customers and I drove 20 minutes here and wasn't looking to drive another 20 to Rockville I got "it's only 15 minutes". Who argues with me over the 5 minutes, which it absolutely DOES take? Not the point. And then, faced with no apology, no compensation, no nothing just told "we can cancel your order" I said okay, cancel it and the response was "we already did". I love supporting brick and mortar stores, over online, and used to be a big Best Buy customer. Don't plan on supporting them anymore, as this was 100% not okay. Being from a customer service industry myself, this was wildly disappointing and they should be ashamed of how things are being run, or address it in a firm manner.

Genial

Totally understaffed. Standing in the Apple section during a major weekend sale and not an employee in sight. Bad look for Best Buy and the Apple brand.