Best Buy Glen Burnie

Went in for a battery replacement for my iPhone. I had an appointment. The first guy at Geek Squad I talked to said the tech went home so they’ve had to cancel all day, but I never got any notification or call or anything. When I asked why they couldn’t notify me, he didn’t answer the question, got defensive, he seemed to not care at all, not at all apologetic, and was rude. He was white with long brown curly hair. Another guy with a turban at Geek Squad came up to me and he did explain why I hadn’t gotten a notification (apparently if you schedule with Apple, they don’t see a phone number to call) and apologized a few times and I appreciated his efforts to explain. He’s the only reason I’m leaving a 2 star review instead of 1.

Went there to recycle monitors. I had three, no damage and they worked. Check online, one site said free and another said $25/monitor. The employee told me $30/screen. That would have been $90 for me. Decided not to do that. I use that location for purchases, may have to change to some place else.

Today I had a very unpleasant experience at this location. I was exchanging a large tv and when I came into the store the process was very simple and seamless. After visiting customer service, I was instructed to pull to the front of the store. The associate that was there to place the tv inside of my vehicle was very rude and unhelpful. I asked him if I needed to adjust my front seats to make sure the television fit. Instead he told me to put my rear passenger seats down . I had trouble putting the seats down as this was not a requirement for the previous pickup. When I looked to inform the associate he was about 6 feet away and didn’t even attempt to help. Instead , he gave a nonchalant “oh” . I asked if he could help as he was still just standing there( not even holding the tv securely on the cart ) he told me he “doesn’t like touching peoples cars” and that “he’s a germaphobe”. He reluctantly did get the tv into the car but he didn’t even close the door, I step outside of the car again to try to close it myself before noticing it was place carelessly and I was unable to close the door. I let the associate know before he could rush inside and he was very combative saying things like “ how hard is it to close a door?” “ I never met a customer like you” and reiterated he’s a germaphobe implying my car was dirty. I had to ask a completely different associate to assist and readjust the tv once more and I was told the intial associate’s name was Robert.

Hey, it's Best Buy, enough said!!!!