I'm part of a mom group, and several of us were at this Best Buy for the Pokémon release on November 6. We were in line that morning and witnessed a very toxic environment, with men aggressively taking charge of the line. Management didn't care that they were intimidating everyone, as long as the line moved. If you complain, nobody listens. They just don't care. Best Buy corporate should step in and address this, because this location clearly has very bad customer service.
Improve your store and take care your customers.
Phillip B
November 06, 2026
Management allowing consistent line cutting on launch days. When asked about it they completely ignored it and cut off people who had been waiting since the day prior
Response from Best Buy
November 06, 2026
Hi, Phillip,
Thanks for reaching out and sharing your experience. We know how concerning it is when launch days do not go as expected. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/JPMWjW)
Twitter/X (https://bby.me/R1yOJB)
Instagram (https://bby.me/fk04tU)
Please mention your Google review #249586, so we can review this further with you.
Me and my grand princess went buy paint so I could help her redecorate her room. Happy day. She's coming back home
Best Buy will no longer be an avenue for any of my electronics 'appliances' etc the app itself has been deleted, and as of today's interactions nor will they be recommended!