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Frequently Asked Questions About Best Buy Glen Burnie

How do I check product availability at the Glen Burnie Best Buy?
How do I check my order status?
My local Glen Burnie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Glen Burnie stores’ holiday hours?

Recent Reviews

4.1
(3626 reviews)
Nikki R
September 28, 2025
1 out of 5
Worst service I have ever received in a Best Buy...and believe me there have been some really bad experiences with this chain! Geek Squad staff allowed my family to stand in line for almost 30 minutes before announcing they were only taking appointments after taking the walk-ins in line before us!!! We were the next to be helped and there was NO OTHER CUSTOMER being served at the time this happened. The one person in line with an appointment at the time was still being seen 15 minutes ahead of his appointment time which is great for him, but not so great for the other people like me who had been standing there wasting all that time!!! There was no indication of needing to schedule an appointment to get help from the aBest Buy Geek Squad staff anywhere in sight in this location. To add insult to injury, the staff could have helped me AND possibly the other customer before the other customer's appointment time. Why? Well, because all I needed was a very simple warranty exchange that would have taken less than 5 minutes to complete (I have done similar exchanges in the recent past), which would have left 10 minutes to assist the lady behind me in addition to being able to have the proper personnel available to assist the gentleman with his appointment on time! This is absolutely horrible customer service....I doubt I will return for anything at all at any time in the near future. My dollars will spend any where- not just at Best Buy!
Response from Best Buy
September 28, 2025
Hello. This is far from the service and expectations we aim to provide, and we appreciate you taking the time to bring this to our attention. If you have a moment, please send us a message on Facebook (https://bby.me/4djbn5), Twitter/X (https://bby.me/py6ooe), or Instagram (https://bby.me/3hn7sj) and we will be glad to look into this for you. Please also include Google Review number 49113 when reaching out. Thanks!
marvin e
September 27, 2025
5 out of 5
Buenos productos
micheal f
September 22, 2025
5 out of 5
They wouldn't help me with what I needed
Rama K
September 20, 2025
1 out of 5
Worst place for service. where I bought an open HP laptop at an offer. I asked them to check everything before packing and after coming home and I started then few keywords are not working.
Response from Best Buy
September 20, 2025
Hi, Rama Krishna Reddy Dyava, Thank you for your review and feedback. It can be frustrating when a product doesn't work as expected. If you need assistance, please reach out on social media with a message. Please include Google Review 45549 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport

About Best Buy Glen Burnie

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