Best Buy Glen Burnie

I had a very disappointing experience at this Best Buy store. I needed to purchase a washer and dryer. I specifically asked the man helping me if I needed a stacking kit. He told me I did not need one. I purchased the appliances and scheduled a delivery and install date, which I had to take time off of work for. When the delivery guys showed up, they immediately told me they had a problem. They said they couldn’t install the appliances without the stacking kit. They wanted the new appliances off the truck so they dumped them in my garage but didn’t remove my old appliances. I went to the store later that day and was told the stacking kit was on back order. Because no one was helpful, I did my own research that night. I found the stacking kit I needed at a Lowe’s 45 minutes from my home. I drove all the way down there to buy the stacking kit and rescheduled another install date because I desperately needed a washer. I had to take more time off work for the second install date. The delivery guys showed up and asked why the appliances weren’t installed the first time. I explained the issue and they told me they couldn’t use the stacking kit because it wasn’t purchased through Best Buy. I explained to him I made my own phone calls to Best Buy and they were fully aware I was going to purchase it on my own. The delivery guys made a phone call and were able to get it straightened out. They installed the appliances, which sit in a large closet. They had to remove the closet doors to install them but they didn’t put the doors back on correctly so now one of the doors doesn't close. I chatted with a live agent since I couldn’t find a corporate email address to report my frustration. I was told someone from the management team would contact me within 3 business days. A week went by with no phone call. I chatted with a live agent once again and was told someone would call me with 24-48 hours. I received a call from the manager at the store, but I missed his call due to being at work. In his voicemail, he said he would call me again at 2pm so I kept my phone on me waiting for his call, but he never called. Unfortunately, I couldn’t call him because the store doesn’t accept calls. The number listed just goes to a customer service department and they cant transfer calls to the store. No one seems to care and it’s been nothing but “I’m sorry”. If I would have known from the very beginning that the stacking kit was on back order, I never would have bought these specific appliances. I just felt very deceived.

I thought I knew exactly what I needed and I typically do my research before a shopping trip where my entire family’s internet experience relies on my next move. I work from home sometimes and my entire family games, sometimes together. That’s a lot on my gateway. My old gateway lasted 3 years but, my new (and you would think “better”) gateway was not dealing. My PS5’s kept randomly disconnecting no matter how close they were to the gateway. I figured out through some Internet research that I may have to create a mesh Wi-Fi system in my house. So I set out to Best Buy walked right in, walked into the Wi-Fi section and realized I still did not know a thing about any of this. So I looked in the computer section and asked all of the associates standing there if anyone games and knows about Internet and immediately they all pointed to one man. D'Angelo immediately knew what I was explaining and also asked, “Is your house made of brick?”. Um yes!!! He knew exactly what my issue was and when I asked him if he thought I should set up a mesh Wi-Fi system, he said that it would definitely help the situation. I then expressed to him that I was a little overwhelmed with the options in the Wi-Fi and connectivity section and he walked over and showed me exactly what I needed and my mesh WiFi has worked flawlessly since. Afterwards I walked over to the cash register where Hina helped me check out. She was amazing as well! I asked her how to make sure that Best Buy knew how good these two employees are and she obliged by giving me their names, while simultaneously helping me with my rambunctious 10 year old!

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very friendly staff and quick check out