Decided to invest in a new laptop, was greeted by Nyle. Very helpful and educational recommendations on what I really needed for my carrier. Bought the extended warranty and left satisfied.
While my previous visit offered great customer service, this experience fell short. During a $400 transaction, I was made to wait 15 minutes while the employee attended to another customer. It is important that employees are trained to finalize active sales before addressing new inquiries. Due to this lack of efficiency, I will not be visiting this location again.
Response from Best Buy
November 25, 2025
Hello Lou,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/420ytv), Twitter/X (https://bby.me/n3dln2), or Instagram (https://bby.me/vu1s0f). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #74865.
emmanuel c
November 23, 2025
The staff, security and everyone are so professional with their duties. The geek squad attended to me like a friend. I love this place
No option to leave no stars so they get one. Made promises, got my money and played dumb as to the promises they made. Never again!