Best Buy Glen Burnie

⭐⭐⭐⭐⭐ Jeremiah at Best Buy deserves a five-star review for providing the most unexpectedly hilarious customer service experience ever. 😂 We were having a completely normal conversation when Jeremiah suddenly let one rip. 💨 There was about a two-second moment of complete silence where neither of us knew what to do… and then we both absolutely lost it laughing. 😂😂 It was awkward, unexpected, and probably the funniest thing that has ever happened to me at Best Buy. Jeremiah handled it like a champ, and honestly, the fact that we could both laugh about it made the whole experience even better. 10/10 customer service. 10/10 comedy. 0/10 air quality. 🤣 Thanks, Jeremiah, for making my Best Buy visit one I definitely won’t forget!

Wasn't happy thier today waiting for someone to unlock the cabinet they walked right past me asking others if they needed help. I left.

Went in for a battery replacement for my iPhone. I had an appointment. The first guy at Geek Squad I talked to said the tech went home so they’ve had to cancel all day, but I never got any notification or call or anything. When I asked why they couldn’t notify me, he didn’t answer the question, got defensive, he seemed to not care at all, not at all apologetic, and was rude. He was white with long brown curly hair. Another guy with a turban at Geek Squad came up to me and he did explain why I hadn’t gotten a notification (apparently if you schedule with Apple, they don’t see a phone number to call) and apologized a few times and I appreciated his efforts to explain. He’s the only reason I’m leaving a 2 star review instead of 1.

Went there to recycle monitors. I had three, no damage and they worked. Check online, one site said free and another said $25/monitor. The employee told me $30/screen. That would have been $90 for me. Decided not to do that. I use that location for purchases, may have to change to some place else.