Best Buy Glen Burnie

No help fraud computer and charges and hacked. Credit card frozen and amex and assurant cases

Very disappointing experience with Best Buy. My partner ordered an item with a delivery date that fell within our hotel stay. When it was delayed, we immediately asked Best Buy to cancel the order, but were told they couldn’t because it was in transit and that we should have the hotel refuse it. We explained we’d already left, and were told to file a claim if it was delivered. We also spent a long time trying to stop the delivery with FedEx, but it was delivered 5 days after we’d checked out. Best Buy filed a refund claim, but later told us it was closed because FedEx marked the delivery as successful, and that they could no longer help. We did everything we were asked to do and acted quickly, but we’ve been left without the product or a refund. We had a refund claim filed and then denied, and received conflicting advice along the way. As customers, we expected Best Buy to take responsibility for a shipment they sent, not leave us to chase the carrier ourselves. Incredibly frustrating and very disappointing.

I've bought a laptop here and the guy who helped me was fantastic. The staff are very helpful and always ready to assist.

Very good service and excellent staff! Keep up the great work, and don’t let your standards slip. Keep it up! Thank you!