Best Buy Glen Burnie

Reading through the reviews here, it's obvious this location has practically nonexistent management and customer service. I don't even need to go into my specific complaint. The pattern speaks for itself, and it makes me wonder how this store is still operating this way. I wouldn't be surprised if corporate does nothing about it either. Try calling their support line: it's an automated AI system, and there's no way to reach anyone at the store. Very disappointing for a company that claims to care about its customers. Goodbye, Best Buy. You won't be getting any of my future purchases.

I'm part of a mom group, and several of us were at this Best Buy for the Pokémon release on November 6. We were in line that morning and witnessed a very toxic environment, with men aggressively taking charge of the line. Management didn't care that they were intimidating everyone, as long as the line moved. If you complain, nobody listens. They just don't care. Best Buy corporate should step in and address this, because this location clearly has very bad customer service. Improve your store and take care your customers.

Management here is lazy, and the superior manager needs to be called out. During the Pokémon release on November 6, management put in no effort to keep the line safe or organized and allowed marijuana smoking and drinking overnight around families. Other Best Buy locations have overnight security and a numbering system for release lines. This store had neither, and it showed. A toy release should be a wholesome family event, but this manager didn't do the bare minimum.

THIS LOCATION NOT SAFE FOR FAMILIES AND YOUNG ONES. THE MANAGER HERE HAS VERY POOR CUSTOMER SERVICE. Very disappointed in the management at this Glen Burnie location during the Pokémon release on November 6. We were one of the families in line with our 3 kids, and what we witnessed was not family-friendly at all. A group of adult men acted like they owned the line and were the authority, aggressively controlling everyone around them. They were smoking marijuana and drinking alcohol all night long, right next to families with young kids. They were also unhappy that we let our kids sleep in the car during the heavy downpour at 3 AM. When a mom with her young son called them out for cutting the line, they ganged up on her and bullied her. Instead of stepping in, management let it happen and sided with the aggressive group. Other Best Buy locations are far more organized and have security for release events. This one had neither. Families and young kids deserve to feel safe at a release event, and this store's leadership failed to protect them. Poor management and poor customer service.