Best Buy Glen Burnie

Great costumer service, special thanks to Bobby, Constantine, and Bernard for helping me out with larger orders 😊

Exelente servicio 20/10 y god

Was having trouble with a new galaxy tablet and they fixed it quickly free if charge

BUY'ER BEWARE. OPEN ALL PACKAGES BEFORE LEAVING THE STORE!!!!!!! MY WIFE AND I BROUGHT A SAMSUNG CRUVED MONITOR FROM THIS LOCATION ON 9/21/24 AT AROUND 10:30AM. THE ITEM WAS DISCOUNTED COMPARED TO THE OTHER MONITORS IN THE STORE, BUT NEVER DISPLAYED THE ORIGINAL RETAIL PRICE OF THE ITEM ON THE SHELF TAG.. THE ITEM WAS NEVER LISTED AS USED OR REFURBISHED WHEN ON THE SHELF OR ON THE PACKAGE. WE WOULD ONLY FIND THIS OUT LATER WHEN WE GOT HOME AND OPENED THE PACKAGE. UPON OPENING THE PACKAGE , EVERYTHING LOOKED NORMAL UNTIL I LOOKED ON THE BOTTOM OF THE MONITOR STAND AND SAW MULTIPLE SCRATCHES. " I TOLD MY WIFE THAT THIS MONITOR ISN'T NEW, LOOK AT THESE SCRATCHES". SHE REPLIED " THATS PROBABLY WHY THEY HAD IT LISTED AT DISCOUNT". OK, FINE I CAN LIVE WITH SOME SCRATCHES ON THE BOTTOM OF A MONITOR STAND. NO PROBLEM. BUT THE PROBLEM CAME WHEN TRYING TO ATTACHED THE STAND TO THE MONITOR AND IT WAS THE WRONG STAND FOR THE MONITOR. THE SERIAL NUMBER FOR THE CORRECT STAND IN THE MANUAL IS LISTED IN "C'S". THE SERIAL NUMBERS ON THE STAND WE RECEIVED WAS MARKED WITH THE LETTER "B". SO OFF TO A TRIP BACK TO BEST BUY. WE GET TO CUSTOMER SERVICE AND WE'RE GREETED BY AN ASSOCIATE BY THE NAME OF JOE. A BLACK BALD HEAD GUY WITH A BEARD AND KIND OF STOCKY TO HEAVYSET. HE OPENS THE PACKAGE AND WE EXPLAIN THAT THE MONITOR DOESN'T FIT ON THE STAND AND THAT WE RECEIVED THE WRONG ITEM. HE PROCEEDS TO GRAB ANOTHER ASSOCIATE AND THEY HEAD TO AN OFFICE A FEW FEET AWAY. THEY TALK FOR ABOUT FIVE MINUTES AND THE BLACK GUY COMES BACK AND TELLS ME THAT THIS ISN'T A BEST BUY ISSUE. IT'S THE FAULT OF THE MANUFACTURE. I STATED "HOW ? THIS ITEM WAS ON YOUR SHELF WITH NO USED OR REFURBISHED TAG ON IT. WHAT DO YOU THINK IT BROUGHT THIS MONITOR BACK WITH A OLD PART JUST TO GET MY MONEY BACK?" ALTHOUGH HE DIDN'T STATE YES. HE FACIAL EXPRESSION TOLD ME ALL I NEEDED TO KNOW. THATS EXACTLY WHAT HE THOUGHT. I REQUESTED TO SPEAK TO A MANAGER. SO AS HE GOES TO GET A MANAGER, THE GUY WHO HELPED ME IN THE STORE ON MY INITAL VISIT SHOWS UP. ITS ABOUT 1 PM NOW. HE SAID HE REMEMBERED HELPING ME AND WHAT WAS THE PROBLEM. HE TRIED TO ATTACHED THE STAND TO THE MONITOR BUT COULDN'T. AT THAT MOMENT ANOTHER ASSOCIATE CAME OVER TO DIAGNOSED THE PROBLEM AND HE COULDN'T ATTACHED THE MONITOR EITHER. FINALLY THE JOE RETURNS WITH THE STORE MANAGER AND THE TWO ASSOCIATES WHO WERE TRYING TO ATTACHED THE MONITOR SAID THIS IS THE WRONG STAND. THE MANAGER WHO IS RUDE " A SHORT WHITE GUY WITH GLASSES TELLS THEM TO DISPERSE. THE MANAGER TELLS ME IN A RUDE TONE THAT HES GOING TO GIVE ME A REFUND THIS TIME. THEN HE PROCEEDS TO TELL ME THIS AGAIN AS IF HE SUSPECTS THAT IVE TRIED TO SABOTAGE THE PACKAGE AND ITS ITEMS TO GAIN A REFUND AND THEN WALKS OFF. I RECEIVED ME REFUND BUT WILL NEVER BUY ANYTHING FROM BEST BUY AGAIN. CUSTOMERS SHOULD NOT HAVE TO PLAY RUSSIAN ROULETTE WITH THE ITEMS THEY PURCHASE BECAUSE BEST BUY ISN'T CHECKING ITEMS FROM THIRD PARTY SUPPLIERS. OPEN ALL ITEMS BEFORE LEAVING THE STORE OR YOU PROBABLY WONT BE AS LUCKY AS ME.