Best Buy Glen Burnie

I bought an open box gaming TV. 65 inch TCL Q7 to be exact. It was a great price. However, I had to wait almost an hour at the store to pick it up, despite receiving an email stating it's ready for pickup. Also, the TV came with no legs or remote without any type of notification prior to the purchase. After talking to an employee they told me, it happens sometimes with open box purchases, which seems like unfair and dishonest business practices. This was at the Glen Burnie location to be more specific

I have always had great service on line and in store

Extremely Disappointed with the Service and Lack of Communication I would not recommend doing business with this Best Buy, especially for AppleCare services. I scheduled a battery replacement appointment on two separate occasions, and both experiences were disappointing. For the first appointment, I arrived ten minutes early to allow time for any necessary paperwork. I was told to have a seat and wait for a technician. I waited for over thirty minutes without anyone checking in or asking why I was there. When someone finally spoke to me, I explained I had an appointment for a battery replacement. Without even examining my phone or asking any follow-up questions, the employee told me they could not complete the service because the phone had iCloud or theft protection enabled. I was told to return the next day once the setting was removed. I returned the next day, again arriving early. This time, a Geek Squad member immediately told me they would not be able to help because the technician was not available. No one had reached out to cancel or reschedule, even though they must have known earlier in the day that the technician would not be there. I rearranged my schedule twice and was turned away both times without any solution. This kind of poor service and lack of communication is simply unacceptable. I expected a much more professional experience.

Geek squad staff is really good