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Best Buy Hagerstown
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2513 reviews)
Heather P
January 06, 2025
1 out of 5
Scheduled a remote starter appointment and the tech wasn’t there and the store was closed. Received no phone call to reschedule. Very unprofessional to make an appointment with someone and not be there for it. I would not recommend using them for any service.
For the record, I have already reached out. That was my first course of action.
Let’s see if you can call me back since you can reply to my review.
Response from Best Buy
January 06, 2025
Hello, Heather,
Best Buy strives to provide an installation service which is quick and easy for our customers, and ensure that they are properly notified of any changes. So, we fully understand how you're feeling after your recent experience. We would be happy to connect with you and make sure this situation is formally documented. Please reach out to us by sending our team a private message on social media, making sure you include your Google review in your message: #64650050.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
GOOGLE U
January 04, 2025
1 out of 5
Fabiana was rude and unhelpful at the Hagerstown, MD Best Buy.
Response from Best Buy
January 04, 2025
Hello,
Thank you for leaving us a review. As a consumer myself, I understand how important it is to receive courteous customer service. We would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64643075" when reaching out to us on social media.
Thank you,
^Ruby
Jay C
December 26, 2024
2 out of 5
Slow service
Response from Best Buy
December 27, 2024
Hello, Jay,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64611998. We look forward to working with you.
Regards,
^Aaron
Kristy L
December 12, 2024
5 out of 5
This location is the best! The staff are always helpful without being pushy to make a sell. They are knowledgeable about their products without being arrogant or cocky. If you're looking for electronics, I definitely recommend this Best Buy in Chambersburg.