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Best Buy Hagerstown
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2654 reviews)
Mandy H
March 20, 2026
3 out of 5
Purchased a tv online plus an 5 year geek squad plan and had it shipped only to find out the tv screen was smashed. Returned it to the store looking to do an exchange. Staff was friendly however she processed it as a return only. We asked to have that voided because we wanted to do an exchange. Manager came over and said there was a 1-2 minute time limit for returns to be voided. So now I have to spend twice as much and wait a week for half of it to be returned. Or wait a week for it to be returned to be able to make the purchase again. I reiterate, Staff was friendly but this is exactly why I typically do not shop at Best Buy anymore. It’s just way too much hassle and ends up costing extra unnecessarily. I’ll go back to using Amazon.
Response from Best Buy
March 20, 2026
Hi there,
Thanks for taking the time to let us know about your experience. We get why you would be annoyed at the screen being damaged and an exchange not being done. We appreciate you shopping with us and would like to speak with you more regarding this matter and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 132853 in your message to us.
X: https://bby.me/h14mtE
Facebook: https://bby.me/zcwayt
Instagram: https://bby.me/ml5nrx
Bucs S
March 01, 2026
1 out of 5
Needed a new Printer, I'm not a tech savvy guy, so I need help. Drove 40 minutes to the Store then stood in front of the Printers for half an hour waiting for some assistance. Saw a bunch of people in Best Buy blue shirts walking around, but never received any aid. So I went home.
Before someone says "Why didn't you ask for help, or talk to somebody", I DON'T WORK THERE.
Wanda C
February 28, 2026
5 out of 5
I wanted to get a tablet there your employees grabbing these electronics are very intentive and knowledgeable.
Amos
February 26, 2026
4 out of 5
Quick and easy transaction when Walmart failed.