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Best Buy Hagerstown
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
More to Explore
Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2471 reviews)
Travis W
October 18, 2024
5 out of 5
Shout out to their geek squad! Has done great repairs on my phone for a reasonable price! Always have a good experience at this store
Krystal G
October 16, 2024
1 out of 5
Michael the manager wouldn’t let his employees help me put on a screen cover that i literally just bought there while seeing I had 2 toddlers freaking out and I couldn’t get it done myself. Rudest employees ever!
Response from Best Buy
October 16, 2024
Hi, Krystal!
Thank you for sharing your feedback, although we hate to hear about the lack of support you experienced in-store with your screen cover. I know it's important to receive the best service in any situation, and we'd like to follow up on this. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your private message with “This is in regards to my Google review 64319097” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation.
Thank you,
^Allison
vince m
October 08, 2024
5 out of 5
Awesome store, interesting staff
Rich P
September 19, 2024
1 out of 5
The salesperson sold us extra equipment that we didn't need for internet. We returned an item that was not needed for us to have internet and they denied to give us money back or store credit and said you are stuck with it. The whole time the cashier and geek squad thought it was funny and were cracking up in the background. Very unprofessional and will not be back.
Response from Best Buy
September 19, 2024
Hello and thanks for reaching out on Google, Rich.
We understand the frustration of your experience with a denied return. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64220656.
Kindly,
^Graham