I will never support a business that relies on such flagrant false advertising of services as Best Buy. The call center is egregiously mistrained and will actively misinterpret your need—leading you to an unfulfilled experience. This will be compounded by the apathy of the in-store associates to your issue. They are lucky I did not hold them to the standard of fulfilling a service for the quoted price.
Scheduled an appointment for tech support on̈ a printer I had never used. They couldn't help but suggested another shop.. Very helpful, will go back if needed..
Friendly and very helpful employees and managers. I visit from time to time and it's always smooth and pleasant. Best buy is my go-to store when I want original, reliable and trustworthy electronics, when I want to avoid knockoffs. I like Best buy.
How many ways can a company screw up an order, delivery and installation?
Canceled my delivery and installation of a washer and dryer and didn’t inform me. I called them after waiting all day for the appointment window. I even received a text the technician was on his way (they didn’t call either).
They then rescheduled the delivery but not the installation. They were going to drop off the dryer and washer and then leave… I paid for installation, required parts and haul off of the old equipment in advance. That didn’t occur to anyone. OMG. How does this company function?
Day 3: appointment was cancelled AGAIN by Best Buy. They don’t know why. Scheduled another appointment for the 4th time.
Spare yourself the misery and get your appliances at Home Depot or Lowe’s.