Best Buy Hagerstown

Good experience with this particular store.

Josh was assigned to assist me in purchasing a laptop this evening. He was very knowledgeable, seemingly honest, and patient while helping me select a laptop to purchase, although it was shortly before store closing time, as I did not realize the store closed at 8pm. The other surrounding employees were not as patient and were hurriedly closing register drawers and locking things up immediately at 7:59pm, as most retail store associates are antsy to push customers out of the store come closing time so their behavior was typical and expected unfortunately. But I sincerely appreciated him taking the time to hear my wants and needs with a laptop purchase, and help me select a product that would satisfy those qualities. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Five stars for Josh and his commitment to customer service throughout the entire purchasing experience. Based on his knowledge, professionalism, and customer service skills…I give 5 stars to this location. Best Buy - Josh deserves a bonus and well deserved employee recognition for his dedication to customer service and satisfaction. 👏🏼

Purchased an alarm/ remote start, to book a installation took 1 month so I thought, I had to take off work on my day of install, the installers decided not to show up for work and not call to tell me. I tried calling someone at the Best Buy corp office but all you get is someone from India who can’t speak English, there is no way you can get connected to the store. Hrs went by and I called the install dept they told me that someone was there and it showed I was a no show , I told him the installers never showed up I was there. They wanted me to make another install date 1 month later, I said why should I have to wait another month when it was their mistake? I went back to the store to talk to store mgr she was tied up so I was greeted by security, he called the installers who were both home to try and get me a earlier appointment, they said no that I would just have to wait another month, the security guy gave me a business card of a experience manager named Jeff Egan the man called me while I was at the store and assured me that he would talk to the installers and get a Saturday install date so I would not loose another days pay. He said he would call back in just a few days, well that never happen, I called the 2 numbers on his card to no avail , he never set up his voice mail so I called several times to no avail. I called the geek squad and had him relay a message to the store manager to call me back, she did and I explained the situation, she did apologize and told me she would straighten this out, Well another professional never called me back, this run around was getting ridiculous! I called Jeff back this time he had set up his voicemail, I left a message and he finally called back, he set up a new install date for Saturday, I took my truck and the installers showed up. They had my truck from 8am to 1:30 pm that day. They showed me how the system works keeping all my user manuals, I asked why my change/ fuse box door won’t close and the installer said that’s because there is a lot of wires behind it so it won’t shut, I just wanted to get out of there. I love the remote start but they only give you 1 display remote, would be nice if there were 2. 2 days later my wife said did you test the alarm part? I told her the alarm sets but I never tested, I’m sure the installer did…… WRONG!!! Sure enough the system says armed but if you open the door nothing happens!! Surprise surprise, I now have to wait another month for a Sat appointment, I’m so done with this place. Compustar remote start alarm, very nice if you can get someone reliable to install it!

If you call they forward you to India 🇮🇳 Nothing gets accomplished.