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Best Buy Hagerstown
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2606 reviews)
Sandra M
October 21, 2025
1 out of 5
Did not complete the job .
After replacing battery it still does not charge .
Tech gave me a 2 hour window before it was ready , and
said he would check it out to be sure all was working before I left.
On my return to retrieve my phoneHe was assisting another customer and Had no time to go over my phone with me.
He assured me the phone was completely charged and no other issues.
Wrong !!!!! My phone still will not charge or keep a charge. Now I must wait another two days to get an appointment at Best Buy/geek squad.
I was told the tech assisting me was in training. He had called three times for an associate to come over to help .
This was a very unsatisfactory experience, not at all, satisfied with service or attention to detail.
Quick to sign you up, Quick to collect your money….Slow to rectify.
Response from Best Buy
October 22, 2025
Good Morning, Sandra,
We fully understand how you are feeling after your phone is still not working after receiving a battery replacement. We would love to connect with you directly and review this in depth. Please feel free to reach out to our team by sending us a private message on social media with your Google review case ID in your message: #58856.
- Facebook (https://bby.me/9aqh64)
- Twitter/X (https://bby.me/4253zh)
- Instagram (https://bby.me/fjvc7n)
Marc N
October 14, 2025
5 out of 5
Best Buy here was fantastic. I worked with both a manager and an associate in the computer section, and they really went above and beyond. I went in looking for one model and ended up finding an even better computer on sale. Everything was in stock, and everyone I dealt with was friendly, helpful, and professional. Excellent experience all around.
Edward I
October 13, 2025
5 out of 5
Young man very helpful.
Janice C
October 10, 2025
5 out of 5
Mike was so courteous and knowledgeable! It was wonderful having him help me.