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Best Buy Hagerstown
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2640 reviews)
Valid T
January 08, 2026
1 out of 5
zero !!!!!
Aaron
January 07, 2026
3 out of 5
Best Buy in Hagerstown was disappointing. I went in knowing exactly what I needed, but couldn’t find it on my own. The store wasn’t very busy, yet no one approached me or offered help. Even after walking around the aisles for a while, staff members seemed more focused on conversations among themselves than assisting customers.
When I finally did ask for help, the response felt rushed and uninterested. I expect better service from a major electronics retailer, especially when customers clearly look like they need guidance.
The store was clean and well-stocked, but the lack of customer support made the experience frustrating. I got what I needed in the end, but only after wasting time searching without assistance.
Overall, decent store—poor service. I’d recommend it only if you already know where to look or don’t need help finding anything.
Response from Best Buy
January 07, 2026
Hello, Aaron,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking for assistance in store. I can understand expecting assistance in a timely manner, and friendly service when engaging with our team.
If you require support, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/4eqdgt), Twitter/X (https://bby.me/k47zjt), or Instagram (https://bby.me/f9aita).
Please mention the phrase “Google review #101906” when reaching out.
John H
January 01, 2026
2 out of 5
The service here is terrible
Response from Best Buy
January 02, 2026
Hi John,
Thank you for your review. We believe a comfortable and well-maintained store environment, coupled with helpful service, is essential for a satisfactory shopping experience, and we're sorry to learn that may not have been the case here.
To formally document your feedback, please feel free to provide your full name, phone number, and email address. Be sure to mention your Google review 99157.
Mike S
December 25, 2025
4 out of 5
convenient place and helpful staff