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Best Buy Hagerstown
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2615 reviews)
108 S
November 13, 2025
1 out of 5
Terrible customer service. Waited in line to purchase a HD drive for about 15 min. A line then formed behind me as I waited. They finally got another worker to come help as there was now a long line. Walk up say I need HD (it's only accessible by store employee) he/she (don't want to misgender them) said oh let me deal with the line first then I'll get it for you........I left.
He/she didn't seem to get why I was frustrated at this even after I said "I waited for 15 mins finally you come and tell me I have to wait for you to help ppl who came after me?????
Best buy do better.
Save the time and headache go to walmart or just order to your door!
Amazon got my $150 sale instead
Response from Best Buy
November 13, 2025
Hello there!
Thank you for taking the time to reach out on Google with a review. We can fully understand the importance of professional and prompt assistance in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #68682 in your message. You can find us here:
Facebook (https://bby.me/fj9yry)
Twitter/X (https://bby.me/5r9ull)
Instagram (https://bby.me/fcbdog).
Refinnej K
November 12, 2025
5 out of 5
Very knowledgeable staff, helpful and explained clearly
Atufigwege M
November 05, 2025
5 out of 5
Good
Chris G
November 02, 2025
1 out of 5
Geek squad needs more staff. I arrived at 1:20 for my appointment, waited until 2pm and there was no hope in sight for me getting my computer looked at. Not sure that appointments mean anything here. I have other things to do today.