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Best Buy Hagerstown
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2662 reviews)
Ruth M
April 08, 2026
4 out of 5
Went to Geek squad to check phone & computer for viruses. Mike is super server!
S D
April 03, 2026
5 out of 5
Customer service is super
Deirdre P
March 25, 2026
3 out of 5
Always take my phone to be serviced.Everyone is always very nice.
Jennifer S
March 24, 2026
1 out of 5
My husband and I purchased a HP Laptop online on March 22, 2026 for 855.00. However, after the purchase processed and we checked our account and saw they took an additional 727.00 out of our account. Which put out account, in the negative. This was brought to their attention and they argued that the charges were correct. The told us that the additional charge was how our bank processed it. That there should be 2 charges to equal 855.00. Our bank confirmed that it’s not how they did it and if the additional 727.00 doesn’t drop off after midnight on 3//24/26 to call them back to complete a chargeback. As of 3/24/26 both charges are still on the account, we have decided to completely cancel the whole order. According to Best Buy, it will take 7-10 days to process the refund. I phoned our bank to make sure the refund is processing, they told me it could take 2-3 days. This has been a complete headache just for a laptop purchase. Our business will be going elsewhere from now on. So now it’s 2 days later. We have received part of our money back however, we purchased a Windows 365 subscription. It has it was canceled on 3/24/26 however the $127.19 is still on our account. So once again I contacted customer service. I was told to go into my account and I could do the cancellation there. Once it’s canceled I will receive my refund. However it is telling me there is an issue with canceling it. Somehow I am getting my money back from this, either Best Buy is submitting the refund or I am opening a chargeback with my bank. I have proof it was cancelled on 3/24.26. It hasn’t been activated.