The customer service was pretty awful. They were rude and clueless and if I could I would give them zero star
Response from Best Buy
March 31, 2026
Hi Khan,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/OvX2H5), Twitter/X (https://bby.me/0GnTbm), or Instagram (https://bby.me/Wq0Sd8). Please include the Google Review reference number #137057 when reaching out.
Customer Service Associates provided great professional service!
Had an CarPlay installed a few months back, never worked properly so I scheduled an appointment to have the installation looked at (still under warranty). Showed up early as normal and guess what, the person who was supposed to help, never showed for the appointment . So now I have a half ass installed radio and I can’t even call to complain because of this stupid AI call system that prevents me from speaking to a human. BEST BUY, your employees sick, Woodmore, with this level of incompetence, your store will probably close next. I’m still trying to get through to a human.
Response from Best Buy
March 28, 2026
Hello, Kathryn,
Having concerns with wanting to file a complaint can be difficult. We would be glad to assist you if you would like to reach out to us on any of our social media profiles below with Review 135796.
Facebook (https://bby.me/SJmJBO)
X (https://bby.me/aJiIGN)
Instagram (https://bby.me/ziyZAL)
Variety, customer service