Best Buy Woodmore Towne Centre

Good

I went to Walmart and target and the items I wanted to purchase could only be bought online from a distributor but went to Best Buy and they had everything in stock.

Honestly me and my brother was looking for the meta glasses we normally always go to this bestbuy they usually have everything

The customer service at this best buy is atrocious. I walked up and stood at the cell phone area for 8 mins while 2 employees stood and watched someone fill out a credit card application talking only amongst themselves. I already knew what I wanted, I just needed someone to open the case for me to access it. I didn't want to be a bother and cut in front of anyone to ask my simple question so I just waited until they finally made eye contact with me. The lady Brandi said "hello" with disgust. I didn't want to be rude so I said, "I just had a quick question of how I can get my item". She again stared me dead in the eyes and said 'hello" as though she didn't hear my initial request, so I repeated that again quickly so I wasn't taking away from the 2 people in front of her. She again with disgust for a third time said "hello"...I was confused..then with an attitude she says "What? You're too good to say hello? I'm clearly with a customer I'll get to you when I get to you. Wait your turn". EXCUSE ME? this was completely unprovoked on my end. Also how can you be in customer service with such an attitude. All I wanted was to pick up an item, not be spoken to in such a condescending, rude, unprofessional manner. Keep in mind there were TWO employees at a desk literally just chatting with each other. Brandi then proceeded to have a conversation with her coworker for another 7 minutes and ultimately didn't help me at all. Another employee came to tell her about someone at customer service who was being difficult and she cut him off saying "HEY,! Just stop. I want the short version. I don't care about all this other stuff" . Then subsequently spoke badly about that customer in front of the group waiting for service. TERRIBLE experience. Fire this lady. If you can't be polite or professional, you shouldn't work in retail customer service. Customers shouldn't be punished for trying to patronize your store. To think she could be a manager is insane. Best buy needs to do a better job of hiring customer service. You need 2-3 employees to answer every single question in this store.