I don't really have strong opinions about this Best Buy, but I got great service and help here when I was looking for headphones for my brother.
Came in to purchase a pair on Oakley Meta Vanguard Sunglasses with transition lenses. The website showed there were two in stock. The service associate was generally unknowledgeable on the product, its whereabouts, or the basic procedures to operate the electronic shelves where the products were stored. After about 10 minutes of waiting for him to figure it out, I decided to buy online from a competitor. Perhaps better training of associates could above future customer experiences but I doubt I would return to this specific location.
Response from Best Buy
October 07, 2026
Hello,
We can understand how important it is to receive knowledgeable assistance when shopping for a specific product. We also appreciate you sharing your experience.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
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Please be sure to mention your review, #231579.
Catrina H
October 02, 2026
Got that xbox. Didn't look like they had any. Yet, just had to ask for it. Fast friendly customer service.
Ground S
September 22, 2026
Premium prices. Normal big box store service.