Best Buy Woodmore Towne Centre

I went to the midnight release for the Legend of Zelda Ocarina of Time Switch 2 console. Got there at 8 waited four hours. An hour before employees came out took names and handed out tickets for there were a limited supply of consoles. It was understood if you got a ticket that you were getting a console. Finally again after waiting FOUR hours in line we get stopped at the door a few people before me and someone from the store comes out to ask who was there for solely pick up. Then people from BEHIND us who came way after got to jump the line, and go inside. Granted I’d hope they had a separate group of consoles since they had already paid at least that’s what they said. Finally the people before me and myself finally get let in to another line at the registers. All excited to finally to be moments from getting what we were promised. The last console they had was sold two people ahead of me still. Imagine my disappointment. Why even take names and handed out tickets if they weren’t going to be honored? I took off of work to make sure I got there in time to get my console, and was under the impression that I did just that. Just to have it all thrown away because of mismanagement. The people before me, and one fellow after me were told to leave our names and contact information by the manager. They didn’t really expand on what was going to happen with that information given. Honestly after tonight I have zero hope anything will be done. I have to live with the fact that not only did I wast my time. On top of that I was lied to. If I could leave zero stars I would.

I found all I was looking for

Josué provided excellent customer service! My sister and I needed help loading a TV into our car, and we couldn’t do it ourselves. He kindly offered his help from the very beginning, personally helped us put the TV in the car, and explained how to position it correctly so it would fit safely. He was incredibly patient, respectful, and friendly throughout the entire process. We truly appreciated his willingness to go out of his way to help us. Josué is a great example of someone who genuinely cares about helping others, and his kindness made our experience so much better. Thank you, Josué, for your outstanding service!

So I pre ordered the Rog xbox ally x20 September 15 called on Oct. 14 no shipping info was told they had device in warehouse waiting to be shipped tomorrow. I was supposed to receive it by today October 15 now on website say delay on the day I should have received and now they say oh you will receive October 28 when I was guaranteed to receive it today no resolution nothing im just supposed to be happy that I don't have my device that I already paid for everywhere else people have they device called to complain was told we will call you back no call. Now I call the store they say if I order it today I can get it bay the 17th funny right worse customer service ever will mot be ordering anything from best buy and I still don't have my device they guaranteed I would have on release day who knows when I will get the thing limited edition so don't want to cancel its sold out everywhere else.