Best Buy Woodmore Towne Centre

Was going to buy a 50 inch TV, but couldn't get anyone's attention. When I did, get a salesperson's attention at the register, he informed me that he was going to another department to help someone. I left. Amazon, here I come.

I had a great experience at Best Buy thanks to Jasmine! She was extremely helpful, patient, and knowledgeable. I needed a mouse that would work with both my Windows laptop and my MacBook Pro, and she took the time to help me find the right one. She went above and beyond to make sure I found exactly what I needed. I truly appreciate her excellent customer service, professionalism, and dedication. Thank you, Jasmine, for making my shopping experience so positive! Best Buy is lucky to have employees like you.

I am disappointed with how the Pokémon release was handled at Best Buy Store #1776 in Lanham. People had established a line around noon the previous day. Another customer arrived around 11 p.m. and joined the back of that line. About an hour later, she packed up her belongings and stopped participating in the line without communicating with anyone or asking anyone to hold her place. Sometime around midnight, she returned, formed a new line, and claimed she was first. Despite customers explaining that an established line already existed, Manager Juan ultimately gave her the first position based on a photo she presented. The decision was made without adequately reviewing surveillance footage or hearing from the customers who had waited overnight. We remained on the property throughout the night, even moving to our cars when it started raining, yet our time and place in line were disregarded. I was also disappointed that management characterized the entire group as unruly when not everyone was involved in the disagreement. Customers deserve fair, consistent treatment and professional management. Unfortunately, this experience fell short of those expectations. I hope Best Buy takes this feedback seriously and improves how future product releases are managed.

Extremely disappointing experience at Best Buy Store #1776 in Lanham during the Pokémon release on November 5–6. Customers had been waiting since noon the previous. Juan allowed a customer to jump the line. Instead of reviewing surveillance footage or hearing from the customers who had been waiting for hours, Manager Juan made the decision to put her first based on a photo she presented. We had remained on the property throughout the night, even when some of us moved to our cars because of the rain. What made matters worse was management labeling the entire group as unruly. Some of us took time off work and waited for hours, only to have their time and effort disregarded. This was a disappointing example of poor management and inconsistent treatment. Best Buy needs to do better.