Marthernor -
July 24, 2026
My mother and I came to purchase a dryer and waited over 30 minutes for assistance. Two employees told us they would help us (‘3 minutes’ and ‘1 minute’), but no one ever came back. Even the manager acknowledged us but remained occupied, and we never received assistance. We ended up leaving and buying elsewhere. Very disappointing customer service.
The staff helped me with an issue. I’m hoping the protection plan covers my device
Update: On the morning of installation, my husband was informed that we needed to purchase a power cord for an additional $38. I immediately returned to Best Buy to look for Jamia. She was not there but Fav was. Fav was helpful and looked in the computer and did not see where an additional part was needed. He called the manager who said the same thing--nothing additional is needed. I returned home. The contractor arrived with the dryer and he confirmed that a power cord is needed. Juan and Geraldo were outstanding and he was able to get us going. I'm updating my review from 5 starts to 1 star because Best Buy lied to us twice about needing a power cord. Why would Best Buy sell an electric dryer without a power cord--crazy.
Great customer service i picked up a tv and they was helpful as much as possible while dealing with multiple customers ...