Best Buy Woodmore Towne Centre

The store gives decent service when they aren't overwhelmed. The Geek Quad's service plans are crap. It use to be pretty good but now they try to wiggle out of repairing/replacing items as promised when you purchase a protection plan.

"in stock" online, told "out of stock" in person, then emailed "ready for pickup" 4 days later. On October 6 I ordered a PAC Radio Replacement and Steering Wheel Control Interface (Toyota/Lexus/Scion) for in-store pickup at the Woodmore Towne Center location in Lanham. The website showed the store had one left, so I ordered it and drove over. At the pickup counter, one employee was handling every pickup order and moving very slowly. When I asked about the wait, someone from the phone section told me they only had one person doing in-store pickups. Meanwhile, the other employees were busy straightening and cleaning shelves. That's when I asked for the store manager. The manager came back and told me the item was out of stock. That was the last unit, the one Best Buy's own website sold to me. There was no apology, no offer to transfer one from another store, no solution of any kind. I left empty-handed after wasting my time and gas. The attitude across the store was the worst part. Nobody seemed to care that a customer with a paid pickup order was standing there waiting. Everyone acted busy, but no one was actually helping. Then on October 10 I got an email saying the same order was "ready for pickup." So either the item was in the store the whole time and nobody looked, or their inventory is pure guesswork. Either way, I was told something that wasn't true. By then I had already ordered the same part on Amazon, and it arrived the next day. In-store pickup is supposed to be the fast option. At this location it was slower than Amazon shipping, the staff were unserious, and the inventory information was wrong both times. I won't be back, and I'd steer anyone else away from this store.

I don't really have strong opinions about this Best Buy, but I got great service and help here when I was looking for headphones for my brother.

awful experience, i made an appt 2 weeks ago for 6:40pm. so i arrived at 6:30 walked in the store and was directed to geek squad , as im approching the counter i notice a black gentleman (Devante) at the counter talking to a older lady, i stood at the counter for about 3 mins, the gentleman looked right at me , but never said anything so me and my fiancé standing there and he just kept talking, so my fiancé and i just stool there till 6;42pm still noting he said nothing, so i then noticed there was a board with names and times on it. Linzie Lewis 6;40 as well as another 6;40 appt the man had not got there yet, my fiancé and i were the only ones sitting in the area. ok so now its 6;50 i noticed a spanish guy walk in and stood were i was standing , Davonta says how can i help you, as they start to talk i then walk up to the counter and replied excuse me sir how does the process go ive been here for 15 mins waiting, he then says im talking to this gentleman ,i replied i was here first , Davonte lied right in our faces stating he did not see me standing there (lies, he saw us and never said anything) Thank god the spanish guy with the same appt saw me and said to Davonte yes she was here first you can take her. Davonte then continues to lie saying he never saw us but i was outraged and disappointed in my own community, that's ridiculous yall book 2 appts at the same time . that gentleman (davonte)was rude and i was so upset that did that, he does not have customer service skills and should not be at that counter with that attitude, i will never buy anything from this store, once my product is fixed. Terrible service, nasty attitudes... Go to a diffrent best buy.. NEVERRRRRRRRRRR AGAINNNNNNNNNNN