Best Buy Laurel

Great as always

I recently visited the Best Buy store located at 14160 Baltimore Avenue in Laurel, MD. I was on a mission that day to purchase a new Laptop Computer since my old Laptop could not support loading Windows 11 on it. I was greeted by a very courteous Rep, Sameer, who was quick to show me several Laptops that met my requirements. He was very knowledgeable, and, therefore, it was easy to select the right computer with confidence! Sameer took the time to explain all the features of my selection; a HP OMNIBOOK 17" U7-16/1 Turbine base Computer preloaded with Windows 11. Sameer also ensured I had all the security & safeguard features prior to turning me over to the "Geek Squad" for further processing. Two Team Members of the "Geek Squad", Bryce & Preet, were very efficient in logging me into my new HP computer and successfully transferring all my data from the old computer. Having the " Geek Squad" personnel available to Best Buy customers is such an excellent, phenominal perk! And finally, I purchased a wireless mouse to to use with my new HP Laptop and upon my departure at checkout, I was greeted by Ali, a very pleasant & courteous young man who wished me well on my new purchases. My entire experience at this Best Buy location was both pleasant and enlightening! I would highly recommend this store to anyone for all of their electronic needs! In this fast-paced World of Businesses we live in, it is the "people" who make a Difference. Those who are kind, courteous, knowledgeable & professional are going to succeed. Best Buy has excellent products and an equally excellent staff of good people who work there. Please pass a hearty "Well Done" to all those I mentioned above and "Good Luck" to them in all their future endeavors!

Alex did fantastic job to do everything wrong and the attitude was up the roof Thank you for the worst customer service And the lack of care

Went to the consultation desk and was completely ignored so I left