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Best Buy Laurel
Services Offered
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Frequently Asked Questions About Best Buy Laurel
How do I check product availability at the Laurel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Laurel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Laurel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Laurel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2272 reviews)
Jazmine T
January 13, 2025
5 out of 5
Probably the best of the locations in the area. I've gone there so many times to purchase items from 3d printers to large tvs and other tech items and I'm always left satisfied every single time. Have yet to meet a single rude person there and they always take care of me, even with returns. I highly recommend this location. They're amazing.
Prem C
January 13, 2025
1 out of 5
I am writing to express my dissatisfaction with the service I recently received at your store.
On 13th January 2025 I purchased an Insignia 42-inch TV at the Best Buy in Lanham with the understanding that I could pick it up at the Laurel store. However, when I arrived at your location, I was shocked to find that the item provided to me was a returned piece which was open box and they were happily providing that item to me. Furthermore, the staff informed me that they could not accommodate my request for a replacement or provide a suitable resolution.
This experience was extremely disappointing. I traveled all the way from Bowie to Laurel to pick up this purchase, only to be met with poor service and an unsatisfactory product. I expected better from a company like Best Buy, which is known for its commitment to customer satisfaction but they are really very poor in service.
Prem Chohda
Response from Best Buy
January 14, 2025
Hello, Prem,
Thank you for leaving us a review. As a consumer myself, I understand when expectations are fulfilled, especially after making the effort to travel for a pickup. We appreciate your feedback and would like to formally document your interaction. If you would, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64675546" when reaching out to us via social media.
Thank you,
^Ruby
Daryl H
January 12, 2025
4 out of 5
They seem knowledgeable about electronic items plus let's face it last electronic store left
Atokatha A
January 12, 2025
5 out of 5
If you visit this store be sure to ask for Bryce! He helped us with a TV and brackets. He is knowledgeable, patient, helpful and cheerful. He has helped us once before and the experience was consistent. It can be frustrating to shop for electronics. Bryce definitely helps ease the process!