Best Buy Laurel

Most customers are just asking for competence and customer service with a sprinkling of Give a Darn. Im not going to blame it all on the business, nor will I blame it all on the person. It is a mix of both. When I desire to complete a transaction and exchange my money. I do have an expectation, and that Expectation is to know your product. I miss the days when you could visit a store and the people had knowledge of what they are offering. When customer representatives could guide you to making an educational decision. Reminding me what time you close is a reminder that is not required 🙂

I had a very disappointing experience with the Geek Squad at this Best Buy. I brought my computer in for a data transfer to a new computer. Instead of resolving my issue, I was informed that my computer’s motherboard had been damaged while it was in their care, and I also discovered that important business files were missing after the transfer. This computer contained critical files for my business, and the situation has caused me significant stress, lost time, and disruption. I expected professional handling of my equipment and clear communication throughout the process, but my experience fell far short of those expectations. I hope Best Buy takes responsibility for what happened and works toward a fair resolution. Until then, I cannot recommend this location for computer repair or data transfer services

Tan bien

Self service. Most of their employees when I go there socializing with each other.