Best Buy Laurel

I went to Best Buy today at the Laurel, Maryland location to buy a laptop. The person who assisted me with the sale, he was in training, but he was very pleasant and did his best to help me light skin guy with glasses. After the transaction was complete, I went over to the geek squad to get assistance Setting up my new laptop. It has been many years since I have purchased a new laptop and needed assistance with setting it up. Mikhail assisted us with the set up process Which was not very short. Mikhail Was very helpful, patient professional, Knowledgeable and polite. Definitely would not have completed this task without his Assistance and knowledge. We would have been done sooner if Best Buy had better Internet service. The Internet in there is absolutely terrible and I cannot believe that Best Buy has Xfinity. Please consider looking into Verizon. The associate would have been able to do his job a lot easier if he had Internet service that actually worked and had a faster download speed. Thanks Mikhail!

I was in the store today (not busy at all @ 6:30ish) saw the product I wanted, even spoke to customer service to get help. I waited for a store associate and no came, a store associate walked right pass me didnt ask if I needed help or anything so I left. ANY OTHER TIME SOMEONE IS IN YOUR FACE WHEN YOU DONT NEED HELP smh.

Have not been to Best Buy for years due to their bad return policy. Decided to stop by to see if things have changed. Forgot to ask if they still have 'restocking fees'. The competition don't have it plus their customer service is better. Will see.

I visited the Best Buy store in Laurel to make a payment because the Best Buy app was not working. The associate, Ashley, had a rude attitude and repeatedly asked for my ID and Social Security number, even though I had my billing statement with me. Earlier that day, another employee was able to assist me without requesting all of that information. Even after I provided what she asked for, she still couldn’t find my account. The employee who helped me earlier was able to assist and explained that not everyone has the same system access, which I understand. My concern is not the process, but Ashley’s poor customer service. Her attitude made for a very unpleasant experience and reflected poorly on the Laurel store.