Best Buy Laurel

All good

I was looking to purchase a new remote. When you walk in the front door there's is a person sitting at a desk asking what do you needed help with while scrolling on his phone him and PG County cop who's suppose to be security. I advised what I needed help with. The young man told me I could go to the electronic section and wait someone would help me in 10 minutes. The store was empty didn't know why I had to wait 10 minutes but I left went to Walmart there was no wait young man helped me right away. He help me purchase a very nice remote for $15.00. Won't be going back there customer service wasn't good.

One of the employees had a very smug attitude. My wife simply asked where the iPads were, and instead of being helpful, he pointed toward a logo and acted like she should already know. That’s not good customer service — if you’re asked where something is, you should get up and show the customer. What made it worse is that he was walking around doing nothing. When we asked him to retrieve an iPad so we could actually buy one, he said he had to “call someone else” rather than help us himself. The lack of effort and professionalism was obvious. This employee clearly needs retraining. Experiences like this make you question whether customer service matters at this location.

The rep that helped me was very helpful.