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Services Offered
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Frequently Asked Questions About Best Buy Laurel
How do I check product availability at the Laurel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Laurel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Laurel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Laurel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2407 reviews)
Clement A
September 02, 2025
5 out of 5
I pick up iPhone charger their worker show me the right one
Elvira W
August 25, 2025
5 out of 5
I was tired and just needed to get shit done. Kevin made it happen.
5/5, good service, very happy, they seem efficient and nice
Rachel G
August 22, 2025
1 out of 5
This store is a disaster. The employees have a total lack of customer service. I waited 20 minutes to finally get someone to wait on me and then he showed a total lack of interest in waiting on me. The manager doesn't seem to exist and the store is woefully understaffed. I would suggest that everyone be fired and a new manager be hired along with new employees who know how to give good customer service. I would also suggest that if this Best Buy is going to sell appliances that they display them correctly and NOT have boxes of stuff piled on top of dishwashers. It looks like a junk/trash heap area. AND don't bother trying to call the store because absolutely no one answers the phone. I have shopped in other Best Buy stores in MD and NY, but this store is extremely poorly managed and should be closed.
Response from Best Buy
August 22, 2025
Good Morning, Rachel.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#33099" for reference. You can find us here:
Twitter(X):
https://bby.me/lskr9k
Facebook:
https://bby.me/ihkeoh
Instagram:
https://bby.me/p47mqu
Kind Regards,
^Trey
michael m
August 19, 2025
1 out of 5
I purchased a tv and paid extra for same day delivery. That was yesterday and I still don't have my tv.