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Frequently Asked Questions About Best Buy Laurel
How do I check product availability at the Laurel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Laurel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Laurel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Laurel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2513 reviews)
Madison S
April 19, 2026
1 out of 5
The manager Barry requires some customer service training, management should be an example to employees and this one lacked to proper communication skill and candor when dealing with customers. New manager needed to represent the brand better. He dropped my merch and did not check if it worked again. I returned the item to the clumsy manager gladly.
Response from Best Buy
April 20, 2026
Hello Madison,
We’re really grateful you took the time to share your experience with us. Your feedback matters, and we would like to learn more about this interaction, and we want to make sure it’s fully documented, so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #143993 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ZKogeK)
• Twitter/X (https://bby.me/h6ijjj)
• Instagram (https://bby.me/uLTFfT)
sam a
April 19, 2026
1 out of 5
Too bad Circuit City doesn't exist anymore
Whitney Q
April 09, 2026
5 out of 5
Great as always
joyce f
April 06, 2026
5 out of 5
I recently visited the Best Buy store located at 14160 Baltimore Avenue in Laurel, MD. I was on a mission that day to purchase a new Laptop Computer since my old Laptop could not support loading Windows 11 on it. I was greeted by a very courteous Rep, Sameer, who was quick to show me several Laptops that met my requirements. He was very knowledgeable, and, therefore, it was easy to select the right computer with confidence! Sameer took the time to explain all the features of my selection; a HP OMNIBOOK 17" U7-16/1 Turbine base Computer preloaded with Windows 11. Sameer also ensured I had all the security & safeguard features prior to turning me over to the "Geek Squad" for further processing. Two Team Members of the "Geek Squad", Bryce & Preet, were very efficient in logging me into my new HP computer and successfully transferring all my data from the old computer. Having the " Geek Squad" personnel available to Best Buy customers is such an excellent, phenominal perk! And finally, I purchased a wireless mouse to to use with my new HP Laptop and upon my departure at checkout, I was greeted by Ali, a very pleasant & courteous young man who wished me well on my new purchases. My entire experience at this Best Buy location was both pleasant and enlightening! I would highly recommend this store to anyone for all of their electronic needs!
In this fast-paced World of Businesses we live in, it is the "people" who make a Difference. Those who are kind, courteous, knowledgeable & professional are going to succeed. Best Buy has excellent products and an equally excellent staff of good people who work there. Please pass a hearty "Well Done" to all those I mentioned above and "Good Luck" to them in all their future endeavors!