Edit: Best Buy reached out to me and got everything worked out. I can't give them five stars since they could have just delivered the TV when they said they would and there would have been no problem. I will continue to shop there, but I will be leery about using their delivery service since it is contracted out and the shippers were the ones who didn't communicate or update anything.
I ordered a medium sized TV and paid the 10 bucks for same day delivery. They didn't deliver that day and no communication or update. I tried customer service chat but they just kept telling me crazy stuff instead of just telling me when my TV would arrive. Half way through the next day I got a short text telling me the TV was on the delivery truck but with no time window. They actually did deliver in a couple of hours after that, and even refunded my 10 dollars. I would have given them 5 stars if they had just communicated a little and not left me in the dark.
Response from Best Buy
August 31, 2024
Good Afternoon, Steve.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64141398" for reference. You can find us here:
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Kind Regards,
^Trey
I never regret a trip to bestbuy.
Excellent customer service from the sales rep Gabby.