Best Buy Laurel

I was in the store today (not busy at all @ 6:30ish) saw the product I wanted, even spoke to customer service to get help. I waited for a store associate and no came, a store associate walked right pass me didnt ask if I needed help or anything so I left. ANY OTHER TIME SOMEONE IS IN YOUR FACE WHEN YOU DONT NEED HELP smh.

Have not been to Best Buy for years due to their bad return policy. Decided to stop by to see if things have changed. Forgot to ask if they still have 'restocking fees'. The competition don't have it plus their customer service is better. Will see.

I visited the Best Buy store in Laurel to make a payment because the Best Buy app was not working. The associate, Ashley, had a rude attitude and repeatedly asked for my ID and Social Security number, even though I had my billing statement with me. Earlier that day, another employee was able to assist me without requesting all of that information. Even after I provided what she asked for, she still couldn’t find my account. The employee who helped me earlier was able to assist and explained that not everyone has the same system access, which I understand. My concern is not the process, but Ashley’s poor customer service. Her attitude made for a very unpleasant experience and reflected poorly on the Laurel store.

Most customers are just asking for competence and customer service with a sprinkling of Give a Darn. Im not going to blame it all on the business, nor will I blame it all on the person. It is a mix of both. When I desire to complete a transaction and exchange my money. I do have an expectation, and that Expectation is to know your product. I miss the days when you could visit a store and the people had knowledge of what they are offering. When customer representatives could guide you to making an educational decision. Reminding me what time you close is a reminder that is not required 🙂