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Frequently Asked Questions About Best Buy Laurel
How do I check product availability at the Laurel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Laurel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Laurel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Laurel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2551 reviews)
Johanna D
August 03, 2026
5 out of 5
Compre una tv de 75" TCL hasta ahora ha salido buena y tiene una imagen hermosa y me dieron crédito y unos pagos super cómodo
Umair H
July 25, 2026
1 out of 5
not a great experience, feels like nobody wants to help everybody looked tired, looking at each other. Try to understand how to open the printer and change the cartridge seem like they don’t like anybody.
Janine J
July 24, 2026
5 out of 5
I went to Best Buy today at the Laurel, Maryland location to buy a laptop. The person who assisted me with the sale, he was in training, but he was very pleasant and did his best to help me light skin guy with glasses. After the transaction was complete, I went over to the geek squad to get assistance Setting up my new laptop. It has been many years since I have purchased a new laptop and needed assistance with setting it up. Mikhail assisted us with the set up process Which was not very short. Mikhail Was very helpful, patient professional, Knowledgeable and polite. Definitely would not have completed this task without his Assistance and knowledge. We would have been done sooner if Best Buy had better Internet service. The Internet in there is absolutely terrible and I cannot believe that Best Buy has Xfinity. Please consider looking into Verizon. The associate would have been able to do his job a lot easier if he had Internet service that actually worked and had a faster download speed. Thanks Mikhail!
SrJai7
July 23, 2026
1 out of 5
I was in the store today (not busy at all @ 6:30ish) saw the product I wanted, even spoke to customer service to get help. I waited for a store associate and no came, a store associate walked right pass me didnt ask if I needed help or anything so I left. ANY OTHER TIME SOMEONE IS IN YOUR FACE WHEN YOU DONT NEED HELP smh.
Response from Best Buy
July 23, 2026
Hi,
We understand how upsetting it can be when you're unable to make a purchase due to a lack of assistance. We'd appreciate the opportunity to learn more about your recent visit and discuss your experience further.
Please connect with us through a private social media link and mention Review #192345.
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