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Frequently Asked Questions About Best Buy Laurel
How do I check product availability at the Laurel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Laurel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Laurel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Laurel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2307 reviews)
D. F
March 23, 2025
1 out of 5
Well, I would have left a thesis, but it wasn't needed. I typically go to the White Marsh location, but unfortunately, this one had my item. After driving an hour, I thought the experience would be the same. UNFORTUNATELY, Barry made the experience horrible. He needs customer service training. He seem like he did not want to answer questions, look up if I had coupons, or help with my split of payment.
Anthony B
March 21, 2025
1 out of 5
LAUREL IS THE WORSE. I TOOK MY LAPTOP IN TO LAUREL ON 2/13 IT IS NOW 3/21 AND I STILL DON'T HAVE MY LAPTOP. THEY SENT IT OUT TO HAVE A RAM REPLACED WHICH DON'T TAKE 30+ DAYS TO FIX. WENT IN AROUND 3/7 OR 3/8 BECAUSE I GOT A MESSAGE THAT IT WAS READY. GOT THERE - ROB THE SO CALLED MGR TOLD ME IT WASN'T THERE. ASK THEM WHY DID I GET A MESSAGE. HE DON'T KNOW. HE DIDN'T KNOW BECAUSE HE WANTED TO GET BACK TO BEING ON HIS PHONE ALONG WITH EVERY EMPLOYEE IN THAT STORE-OF COURSE THEY HAVE NOTHING ELSE TO DO CUZ' NO ONE SHOPS THERE. ANYWAYS...SO I COMPLAIN ABOUT IT SO HERE IT IS 3/21 AND GUESS WHAT STILL DON'T HAVE MY LAPTOP. SO I DECIDED TO CALL THE MANUFACTORY OF MY LAPTOP TO SEE WHAT WAS THE HOLD UP. THEY TELL ME THAT LAPTOP WAS FIXED AND SHIPPED BACK TO LAUREL 2 WEEKS AGO. SO NOW I'M PISSED. I'M TRYING TO GET COMPOSURE BEFORE I GO INTO THIS STORE. AND OF COURSE YOU CAN'T REACH ANYONE DIRECTLY IN THE STORE CUZ THEY FORWARD ALL THEIR CALLS TO THEIR CALL CENTER IN ASIA AND INDIA. I'M SO PISSED ... I WILL NEVER EVER EVER BUY A PIECE OF CANDY OUT OF THAT STORE LET ALONE BEST BUY PERIOD. THEY ARE HORRIBLE WHEN IT COMES TO SERVICE.
Response from Best Buy
March 21, 2025
Hello, Anthony,
Thank you for sharing your concerns with your experience with Geek Squad and your Laptop repair. I can understand that any delays or misinformation can be difficult. We would be glad to investigate your repair if you could Direct or Private message us on any of our Social Media Profiles below with Review 64954677, your full name, email, and phone number for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
Fredo J
March 20, 2025
1 out of 5
They all have their heads down looking at their phones and if you ask them for help they say they're busy, they're mediocre.
Lazy people! 😤
Response from Best Buy
March 20, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64951490".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Matthew L
March 10, 2025
1 out of 5
I love best buy, however, the two times I’ve been to this store I’ve waited 10+ minutes in the Microsoft section to speak with someone about a charger and no one comes over to help.
Response from Best Buy
March 10, 2025
Hello,
Thanks for sharing your feedback with us. I understand knowing exactly what you need but waiting so long for assistance, isn't a welcome situation. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visits, including the location, dates, and approximate times you went? Please also mention your "Google review 64912051" in your message to us.
Sincerely,
^Melissa