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Frequently Asked Questions About Best Buy Laurel
How do I check product availability at the Laurel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Laurel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Laurel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Laurel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2313 reviews)
Joseline C
March 29, 2025
1 out of 5
Mal atención en el área de computadoras
Response from Best Buy
March 29, 2025
Hola, Joselina,
Gracias por compartir su experiencia en tienda. Entiendo que no recibir la ayuda que buscas en tienda puede ser dificil. Si necesitas ayuda puedes contactarnos por uno de nuestros perfiles de media social debajo con un mensaje Privado o Directo con su nombre completo, correo electrónico, ciudad, estado, y numero de teléfono con mas detalles de su queja para soporte.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Gracias,
^Tommy
Ebony L
March 26, 2025
4 out of 5
I purchased a desktop a couple of weeks ago. I felt as if the assembly directions were in Chinese. I returned to the store and asked if they could give me more detailed instructions on how to assemble it. The second time was a charm thanks to the patience of the staff.
Ada E
March 24, 2025
5 out of 5
Very kind and professional staff… I love coming to this Best Buy store.
D. F
March 23, 2025
1 out of 5
Well, I would have left a thesis, but it wasn't needed. I typically go to the White Marsh location, but unfortunately, this one had my item. After driving an hour, I thought the experience would be the same. UNFORTUNATELY, Barry made the experience horrible. He needs customer service training. He seem like he did not want to answer questions, look up if I had coupons, or help with my split of payment.
Response from Best Buy
March 23, 2025
Good Afternoon,
We certainly understand how you are feeling after not getting the assistance you needed while shopping with us. We would be happy to connect with you and be able to look into this situation together. Please feel free to send our team a private message via social media containing your full name, phone number, and email address. Don't forget to include your Google review reference number in your message: #64960313.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby