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Best Buy Laurel
Services Offered
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Frequently Asked Questions About Best Buy Laurel
How do I check product availability at the Laurel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Laurel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Laurel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Laurel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2241 reviews)
Troy H
November 17, 2024
5 out of 5
Store personnel was extremely professional and timely in assisting with my in store pickup. There was a short line that was cleared in minutes. The television was just as I purchased and is performing perfectly.
Jesus C
November 10, 2024
1 out of 5
I recently had an extremely frustrating experience at this Best Buy location. Despite placing an online order for a laptop, I encountered multiple issues with the pickup process. The order wasn't ready, the system showed errors, and a hold was placed on the order even though I had proof of payment. The staff provided conflicting information and seemed unhelpful, particularly the manager who initially claimed there was no order at all.
Beyond the order pickup issues, the store's atmosphere was unsettling. The presence of armed security, employees with earpieces, and constant camera surveillance made me feel like I was in a bank rather than a retail store. I was particularly concerned about my safety when leaving with an expensive item, given the store's location.
I strongly recommend avoiding this Best Buy location. If you need to shop at Best Buy, consider visiting the Columbia store instead. In my experience, it's better stocked and offers a safer and more comfortable shopping environment.
Response from Best Buy
November 10, 2024
Hello,
Thanks for sharing your feedback with us. We want our customers to be able to feel safe at our stores and have a smooth experience when getting the products they've purchased. I understand having the issues with the order and seeing all the surveillance measures wouldn't have been a welcoming experience.
I'd like to have our corporate team review this with you. Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and mention your "Google review case 64408413".
Sincerely,
^Melissa
Sean T
November 06, 2024
5 out of 5
It's fine. I found what I needed and was able to buy it.
Baltimore P
October 29, 2024
5 out of 5
Typical best buy experience.
Store was clean amd organized, very fast service