Best Buy White Marsh

I have already explained myself in my other comments. I had to use the chat line to get satisfaction. The customer service at the store is very poor and someone should find out who this employee is and fire them immediately he would not even tell me his name.

After doing hours of online search, visiting few Home appliances stores, talking to the customer service staffs at those stores and not finding the kind of Refrigerator I wanted, I went to the Best buy store, White marsh. There, I could easily find the kind of Refrigerator I wanted to buy. There was only one person working at the appliances department and it was Larry. As he was helping another customer, I had to wait in line for 27 minutes. After he finished helping the customer before me, Larry helped me to purchase the refrigerator I wanted. During the process of the purchase, Larry explained everything about the price, warranty, Best buy rewards and delivery and installation. He was very patient to listen to and to answer my questions. With his professional knowledge and nice, friendly and courteous help the purchase process was completed and I happily stepped out of the store. Good job Larry.

Came in to pick up online order, decided to look around as I haven't been in a best buy in years. Found a few things and waited 10 minutes to check out because there was only one cashier running the entire front. Then had to go back and wait for someone to see me standing at the online pick-up, call someone else, to then get my order. Best buy has really gone downhill and management should be reviewed for efficiency.

Very nice people!!