We waited about 20 minutes for someone to come help us and they never did. They guy at the front said someone was coming but then said everyone was busy. I saw people come in after us get helped. I hope it wasn’t because we were black but that’s exactly what it looked like.
Response from Best Buy
October 16, 2026
Hi there!
Thanks for your feedback. We appreciate you taking the time to share details on your recent experience with us as it helps us continue to improve.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/R2719n, Instagram: https://bby.me/KjnC8R, or Twitter/X: https://bby.me/ru3CAt and reference Google review 238811 in the details you provide.
Love this Best Buy location but it can be difficult to get help during the day. I am not sure if they keep less staff during daytime hours. Everyone that I have interacted with has been friendly and pleasant.
Visited the store today for a purchase of a smart lock. Cam was helpful in assisting in this purchase. Would recommend this location. Thank you Cam.
Man this place is bad. BB has this big promo with Google going on, right -- website directs you to this location to see items on display. When I walk in, not only are these products not on display anywhere, but the two employees I had to track down to ask about them don't even know what I'm talking about. Not ideal.
Response from Best Buy
October 07, 2026
Hi, Adam,
Thanks for reaching out to us here to share this review, however, we hate to hear that displays you were looking forward to seeing were not up as expected. We can understand your feelings here, and would be happy to connect with you to get additional information in order to ensure your feedback is escalated to the appropriate teams.
To get started, please send us a message on Facebook ( https://bby.me/HPW49U), Twitter/X ( https://bby.me/D89mKP), or Instagram ( https://bby.me/8rlroG). Please also include a note stating you are reaching out from a Google review by including this reference number: 231664. We look forward to hearing from you!