Best Buy White Marsh

I won't be pre ordering any videos from this location anymore. I had pre ordered a video game that was supposed to come with a bonus exclusive and I did not receive the bonus. The staff there acknowledged that it has been an on going problem and when I called customer service they told me that the game didn't come with a bonus, but they flat out didn't know what to do when I told customer service that I have screenshots of the website saying that it would come with a bonus and that I saw a few people complaining about that in the store. Still, they didn't offer help at all. I only pre ordered here because of the bonus but next time I will be buying from Costco where switch 2 games are usually cheaper

De todo un poco

Whoever this “JP” is needs to have his tail end canned. Sarcastic and nasty tone… Someone should tell him that the customer is why he gets his $15 an hour. His manager was just as useless sending us back to deal with “JP”’s attitude. I am an 18 year Verizon customer simply trying to get new phones activated that both have two lines…. Had I not called Verizon customer service they would have lost us to AT&T and it would’ve been Best Buys employee “JP”s fault. If you’re going to keep him, stick him in the stock room and keep him there

Went to research an over- the- range model microwave. Very few employees on the service floor and those who came near would not even make eye contact. Was told to wait at the service desk in that department for help. Eventually, a young employee asked what we needed. He said he didn't know much because he was new. His name was Gio. He used the computer to get information on models. When I did decide to buy because they did offer installation and take away the old,he called over another more experienced employee to help. I would give Gio a 5,not the store. l