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Best Buy White Marsh
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy White Marsh
How do I check product availability at the White Marsh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local White Marsh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy White Marsh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the White Marsh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3221 reviews)
Jish E
January 15, 2026
5 out of 5
fast and friendly workers
Sharron L
January 13, 2026
1 out of 5
If I could give them no stars I would!!
I am very disappointed in your geek squad and the level of service. I bought in 2 Mac books for service the beginning of December and paid the fees to get them repaired. Geek squad called me back to pick up my devices that were not repaired stating “the devices were sent to the wrong address”. In the midst of that one of the devices expired, but I had it in before expiration. I have the MacBook and they keep telling me they are seeing what’s going on with Apple. This has been going on since last month and No one is helping me. The second device was supposed to be sent back out and it sat in the store for a week and they called me to come get it. Only to realize they never sent it out. I need someone with authority to call me as soon as possible. This is very tiring and someone needs to help me get my issue resolved.
Response from Best Buy
January 13, 2026
Hi Sharron,
Thanks for sharing your experience with us. We're concerned to hear about this situation with your MacBook repairs and can understand your frustration with the lack of info you've received. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/ehsgts), Twitter/X (https://bby.me/yd48gw), or Instagram (https://bby.me/0d0xgi) and mention your "Google review #104267," we'll be happy to look into this with you and assist further.
Teri M
January 13, 2026
5 out of 5
Walked in met with a sales person looking for iphone 11( yeah hard to find) magnetic cover and plain covers. So helpful, the store was calm, everyone finding what they wanted. Ty Jose.
Brandon G
January 10, 2026
1 out of 5
Never go here for an iPhone repair. These guys have no idea what they’re doing and their customer support is even worse. They replaced my screen under warranty and three weeks later water got into my phone because they didn’t properly seal it and they would not stand behind their 30 day warranty. The manager has no idea how to even be a manager and should not be in his position.
They claimed I took a “pressure washer” to the phone. Odd it worked fine for 11 months no issues until you guys opened it.
Not to mention, I had to go there three times and on the third appointment that I made I show up for my repair that I had to wait for and they take a lunch right when my appointment was scheduled so I had to wait for them to take a lunch and then come back and repair my phone. Like don’t schedule appts when people take lunch. HELLO
Went to apple and they confirmed it wasn’t repaired correctly and Best Buy often fails at screen repairs.
SAVE TIME, GO TO APPLE the first time.
Response from Best Buy
January 10, 2026
Hello, Brandon,
Thank you for leaving us a review. It saddens us to hear that your recent experience with Geek Squad was not a positive one, especially when needing expert support with your Apple iPhone. Nevertheless, we appreciate your feedback, and want to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #103077" when reaching out on social.