Clean store very open easy to find stuff
Had an unopened item. Just wanted a store credit to apply toward my purchase. Did not have the receipt. Manager said no, I had to have the receipt. Went online to read return policy. It is very vague, so I called corporate. They were also not helpful.
I have already explained myself in my other comments. I had to use the chat line to get satisfaction. The customer service at the store is very poor and someone should find out who this employee is and fire them immediately he would not even tell me his name.
Response from Best Buy
April 06, 2025
Hi John,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65016323.
^Caleb