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Frequently Asked Questions About Best Buy White Marsh

How do I check product availability at the White Marsh Best Buy?
How do I check my order status?
My local White Marsh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy White Marsh stores’ holiday hours?

Recent Reviews

4.0
(3195 reviews)
Raul B
December 08, 2025
3 out of 5
Very young staff that try to help but are not very knowledgeable.
Cj F
December 04, 2025
2 out of 5
Too many people here who don’t know anything. The store is disorganized and there are a lot of teens who need more training. Would not recommend this store for questions or anything else. Just go in, get what you need, and pay. Don’t ask questions, don’t ask for support. You’ll leave more confused than when you came in.
Response from Best Buy
December 04, 2025
Hello, Thank you for the review. We can understand your frustration with not being able to get the help and knowledge you need. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 81535
Lakeia M
December 01, 2025
3 out of 5
Came in to shop for a refrigerator. Our small kitchen required a quality option, and we did not find it here.
Response from Best Buy
December 01, 2025
Hello, Lakeia, Thank you for taking the time to share your experience here with us. We understand how important a major appliance can be, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 79599. Facebook (https://bby.me/4d4yrk) Twitter/X (https://bby.me/abnnbh) Instagram (https://bby.me/3zp97t) We look forward to assisting you there.
Spaceghostscoob
December 01, 2025
1 out of 5
Customer service was so poor here. Everyone seemed uninterested to help, woman who tended to me for an exchange didn’t follow anything I said about wanting an exchange instead processed a return after having me wait for about 20 minutes because she couldn’t figure out anything. When finished, I asked about the exchange she told me she couldn’t do it now that the product is processed as return…. Wasting my entire time and travels to the location
Response from Best Buy
December 01, 2025
Hi there, Thanks for taking the time to leave a review. I can understand wanting clarity when visiting your local Best Buy for an exchange. If you require additional support, please send us a private message on social media. Our team would be happy to look into this for you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #79601” when reaching out on social media.

About Best Buy White Marsh

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