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Frequently Asked Questions About Best Buy White Marsh

How do I check product availability at the White Marsh Best Buy?
How do I check my order status?
My local White Marsh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy White Marsh stores’ holiday hours?

Recent Reviews

4.0
(3171 reviews)
Broguel
October 17, 2025
1 out of 5
I won't be pre ordering any videos from this location anymore. I had pre ordered a video game that was supposed to come with a bonus exclusive and I did not receive the bonus. The staff there acknowledged that it has been an on going problem and when I called customer service they told me that the game didn't come with a bonus, but they flat out didn't know what to do when I told customer service that I have screenshots of the website saying that it would come with a bonus and that I saw a few people complaining about that in the store. Still, they didn't offer help at all. I only pre ordered here because of the bonus but next time I will be buying from Costco where switch 2 games are usually cheaper
Response from Best Buy
October 17, 2025
Hi there! Thank you for taking the time to leave feedback for us regarding your recent experience pre-ordering a video game. I can understand wanting accurate information when reaching out for support. So that we can look into this matter closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/srncq8), X (https://bby.me/yp4vky), or Instagram (https://bby.me/pyr21o). Please be sure to mention “Google review #57234” in your social media message. We look forward to assisting you!
Rafael C
October 13, 2025
5 out of 5
De todo un poco
Tom B
October 12, 2025
1 out of 5
Whoever this “JP” is needs to have his tail end canned. Sarcastic and nasty tone… Someone should tell him that the customer is why he gets his $15 an hour. His manager was just as useless sending us back to deal with “JP”’s attitude. I am an 18 year Verizon customer simply trying to get new phones activated that both have two lines…. Had I not called Verizon customer service they would have lost us to AT&T and it would’ve been Best Buys employee “JP”s fault. If you’re going to keep him, stick him in the stock room and keep him there
Carol M
October 11, 2025
3 out of 5
Went to research an over- the- range model microwave. Very few employees on the service floor and those who came near would not even make eye contact. Was told to wait at the service desk in that department for help. Eventually, a young employee asked what we needed. He said he didn't know much because he was new. His name was Gio. He used the computer to get information on models. When I did decide to buy because they did offer installation and take away the old,he called over another more experienced employee to help. I would give Gio a 5,not the store. l
Response from Best Buy
October 11, 2025
Hello Carol, Thanks for reaching out and providing your feedback. We're happy to hear that Geo was able to get you the assistance you needed but concerned about your overall experience. We would to look more into this and get more of your insight to document your experience as we are always looking to improve. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #54507 in a private message. Facebook (https://bby.me/d7sltu) Twitter/X (https://bby.me/xb9ygx) Instagram (https://bby.me/128pqt) Thanks,

About Best Buy White Marsh

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