Best Buy White Marsh

Great floor layout. You can easily find most thing just by looking at the brand banners overhead.

Great customer service. Less crowded than usual.

Curb side pick-up service was excellent. Didn't have to wait long, so convenient

One of the worst Best Buy experiences I’ve had. I ordered an open-box Samsung HW-S700D soundbar with wireless subwoofer. The first unit I received was incomplete and missing necessary cables/accessories, so I placed another order. The replacement showed as available for pickup at the Best Buy White Marsh location, so I drove about an hour and paid around $10 in tolls to get there. When I arrived, I was told they only had the soundbar — NO subwoofer, NO remote, and NO cables/power accessories. How can an order specifically advertised as a “Soundbar with Wireless Subwoofer” be confirmed for pickup when the store doesn't even have the subwoofer? I wasted approximately 2 hours round trip, gas, and toll money because Best Buy confirmed that this product was available. What made the experience even worse was the way the situation was handled. I spoke with the store manager expecting some basic understanding and assistance, but instead I found his manner of speaking rude and dismissive. After Best Buy caused me to make an unnecessary one-hour trip, I expected the store manager to at least make a genuine effort to resolve the situation—not make an already frustrating experience worse. I also contacted Best Buy customer service multiple times. Instead of taking ownership of the issue, I was told they couldn't help and that I had to deal with the store, and my calls were disconnected. This is not simply about a missing cable. Major components of the product were missing, yet Best Buy still represented the order as available for pickup. Between the inaccurate inventory, two incomplete-product situations, wasted travel and toll expenses, unhelpful customer service, and the rude interaction with the store manager, this was an absolutely unacceptable experience. Best Buy needs to seriously improve how it verifies open-box products before marking them available for pickup and how management treats customers when Best Buy itself made the mistake. Extremely disappointed with the Best Buy White Marsh location and the way this entire situation was handled.