I had an excellent customer service experience with Daya. She was very kind, professional, patient, and helpful throughout the entire process. She made sure all my questions were answered and went above and beyond to provide outstanding service. Employees like Daya make a big difference. Thank you, Daya, for your excellent customer service!
It was winter holiday 2010 the last time I stepped foot inside any Best Buy... but had to replace a laptop yesterday and was unsure about what I was in the market for. Here, I was assisted almost immediately by a young man named Ryan who was very knowledgeable and provided outstanding assistance in helping me make my purchase. It's hard to find this type of customer service and support these days... highly recommend this store if you're in the area and shopping for a laptop (or any similar item I'm sure). Great job Best Buy! Thank you!
I found what I wanted, on my own. There was a group employees hanging around at the front talking. One young man asked if I needed help finding something. I said yes. He tells me to go stand over by a sign, that says wait here for help. Well no one showed up. I did find the item. My husband came in to help me carry the item up to check out, then to our car. The employees were still hanging out at the front entrance. Talking it up, as we left. 🤦♀️
Response from Best Buy
October 23, 2026
Hello, Debbie,
We appreciate you taking the time to share your feedback. Getting assistance with a purchase should be simple, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/qqn2wh), Twitter/X (https://bby.me/b3eIP8), or Instagram (https://bby.me/a7RX9m). Please reference Google Review, #242395.