Best Buy White Marsh

Looking for specific appliance. Not a single soul approached to help. Most stores fall over backwards when you walk in. Did not find what we wanted. 😞 That's ok ... we found it elsewhere.

Not bad, not good. The place feels more like a warehouse now than I remember with boxes stacked wherever. The people are friendly, which is fairly typical for their brand, but this location seeks to have some restock issues. Stopped in today for something specific to find a mostly empty shelf. It got my attention enough that I walked around and saw similar vacancies throughout the store. I did find something similar enough to what I had come in for that I didn't leave disappointed in my selection, but I remember going to Best Buy was a highlight of my week. Now it just feels kind of meh.

Ok staff experience. Not really well stocked for the computer enthusiasts. Lazy a.f. checkout people though so if you get caught in the line, you were warned.

On Thursday March 14th was the first time I've been into a Best buy since 2025 a lot has changed since I worked there between 1997 and 2005 I worked at Best buy store number 182 in Killeen Texas which is Central Texas Bell County I also work the store number 434 Roanoke Virginia I've noticed I asked three different product specialist what was the mission statement of Best buy secondly I asked the girl how do you sell a service how do you set a service plan which is a PSP she only acted gentleman I was with do you want a service to your service plan never tell him what does PSP service plan covers at the time when I worked at Best buy it was heat humidity dust wear and tear she did not fully explain how to sell the PSP or service plan to my friend sadly Best buy has changed for the worst with a customer service and sales and if I tell you the truth the product sell themselves the issue is the product specialist needs to be well-informed and what the products are and how to sell the service plan even though Best buy doesn't work on commission being that I was a product specialist for 1997 to 2005 getting quote cheese on any cell is what got you promoted sadly the store is not teaching that to product specialist employees. What I saw at the store yesterday was a disservice to Best buy as a company