Best Buy White Marsh

Curb side pick-up service was excellent. Didn't have to wait long, so convenient

One of the worst Best Buy experiences I’ve had. I ordered an open-box Samsung HW-S700D soundbar with wireless subwoofer. The first unit I received was incomplete and missing necessary cables/accessories, so I placed another order. The replacement showed as available for pickup at the Best Buy White Marsh location, so I drove about an hour and paid around $10 in tolls to get there. When I arrived, I was told they only had the soundbar — NO subwoofer, NO remote, and NO cables/power accessories. How can an order specifically advertised as a “Soundbar with Wireless Subwoofer” be confirmed for pickup when the store doesn't even have the subwoofer? I wasted approximately 2 hours round trip, gas, and toll money because Best Buy confirmed that this product was available. What made the experience even worse was the way the situation was handled. I spoke with the store manager expecting some basic understanding and assistance, but instead I found his manner of speaking rude and dismissive. After Best Buy caused me to make an unnecessary one-hour trip, I expected the store manager to at least make a genuine effort to resolve the situation—not make an already frustrating experience worse. I also contacted Best Buy customer service multiple times. Instead of taking ownership of the issue, I was told they couldn't help and that I had to deal with the store, and my calls were disconnected. This is not simply about a missing cable. Major components of the product were missing, yet Best Buy still represented the order as available for pickup. Between the inaccurate inventory, two incomplete-product situations, wasted travel and toll expenses, unhelpful customer service, and the rude interaction with the store manager, this was an absolutely unacceptable experience. Best Buy needs to seriously improve how it verifies open-box products before marking them available for pickup and how management treats customers when Best Buy itself made the mistake. Extremely disappointed with the Best Buy White Marsh location and the way this entire situation was handled.

If God forbid you are part of the 80% on the idiotic 80/20 issue of forcing pronouns, DO NOT SHOP IN THIS STORE. If you have daughters of women in your life you love, stay out! The manager is trying to force her extreme political positions and her employees’ fetishes down your throat in order to shop at Best Buy. You can get anything they carry for cheaper and probably better quality elsewhere. Not the best decision of this manager. If corporate Best Buy allows this manager to stay, they should get the Bud Light treatment.

Best buy needs to get their sht together. Drove all the way out there because online showed a product available. 3 actually. When I get there the customer service rep took 20 minutes to find out , they actually didn't have any of them in stock.