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Frequently Asked Questions About Best Buy White Marsh
How do I check product availability at the White Marsh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local White Marsh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy White Marsh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the White Marsh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3303 reviews)
Mariayne B
August 24, 2026
5 out of 5
I enjoy shopping here. Everyone is very helpful and friendly.
Rob C
August 23, 2026
1 out of 5
I have attempted to purchase items from this location twice, and both experiences involved major delivery issues.
The first purchase was a 75-inch TV with installation. I received a delivery confirmation the night before, but on the scheduled delivery day, I was told the TV had never arrived at the facility and the installation needed to be rescheduled. I had to wait another week to receive it and was compensated only $30 for the inconvenience.
When I later used that gift card for another purchase, the items were scheduled for delivery through Roadie. I received a notification that the driver was nearby, so I waited in my kitchen. No one knocked, called, texted, or came to my door. Within one minute of receiving a message that the driver had arrived, I received another stating that the delivery could not be completed.
I have cameras covering the front of my house that alert me whenever someone approaches my steps, and they confirm that no delivery attempt was made. After two purchases and two delivery failures, I will no longer order from this location. Their repeated inability to deliver orders as scheduled has been extremely frustrating and unacceptable.
Response from Best Buy
August 23, 2026
Hello Rob,
Thank you for sharing your feedback. It's disappointing to hear that you experienced delivery issues on multiple orders, including a delayed TV installation and a second order that was marked as undeliverable despite no apparent delivery attempt being made.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/jH5wLj)
Twitter/X (https://bby.me/czqFE4)
Instagram (https://bby.me/uNAv5k)
When reaching out, please reference your Google Review 208998.
RICK H
August 21, 2026
5 out of 5
Ordered a new 55" Visio TV. They delivered to my house in under an hour. Delivery girl was super nice and professional. Loved this experience 👍
charles w
August 10, 2026
4 out of 5
Want to look at it washing machine and dryer there’s no one in the area that could help me until 2 o’clock. The guy doesn’t charge that department only works four hours a day. I need some help in there.