Best Buy White Marsh

Literally leaving to go to any other Best Buy, I’m sorry if you’re going to have things behind lock&key then employees shouldn’t be actively ignoring customers acting like in this EMPTY store you didn’t hear me saying excuse me, then the two I was able to speak to kept directing me to the 1 other person that was actively working w a customer like hello? I mean it’s actually 12p on a Tuesday there were like 3 customers total, I wasn’t even looking for guidance just need someone to get the ring I wanted out for purchase.

We have had nothing but exceptional experiences at the White Marsh Best Buy thanks to Nate H. He has gone above and beyond for us multiple times with our computer repairs. Nate doesn’t just fix the immediate issue; he takes the time to investigate and find long-term solutions to prevent future problems. He is also an excellent educator, taking the time to teach us about our devices—from laptops to desktops—so we feel more confident using them. He is always attentive, patient, and kind, making what could be a stressful process feel easy. We have recommended this store to all our family and friends specifically because of the level of service Nate provides."

Associates donot seem to know what they are doing. I was told "open box" items could not be shipped, but they could not tell me which store had the item I wanted.

I was disappointed they didn't have the JBL wind 3 Bluetooth speaker. I wanted to get that so I can replace the one I had. I had the JBL Wind 2