Best Buy White Marsh

Typically my family and I have enjoyed going to best buy their staff is normally nice and knowledgeable HOWEVER we have their "Total Tech" services, we got 5 phones from them and mine has been acting up so I take it to the Best Buy White Marsh location to get it looked at, was greeted by a "Geek Tech" which informed me the total tech does not cover phones and told me I would have to go to Verizon for them to look at and tell me whats wrong, what is the point of "Total Tech" if they are covering ANY of the products that we purchased from them? I got ready to leave but decided to speak with a manager instead, manager came over already with an attitude before speaking with me. I continued to tell him what is going on and that I was not happy, he could careless advised me that I was SOL pretty much cause they dont have the equipment to fix phones but they could order me a phone which I would have to pay $200 for it. What is the point of me having "Total Tech" if it doesn't cover anything, sounds like this is a "Total Scam" they are taking people's hard working money and stealing it since they are not going to cover anything at all. I have never been so disappointed in Best Buy as I am now, I will never go back to this location at all.

Great service

We’re currently pleased to announce that our experience has been very positive.

My son and I went over to BB on 11/9 to buy a Chromebook. Most parents are familiar with the brand now since schools issued them. We found one we liked and waited for the guy in the area to be done with a couple he was helping. We probably waited 15 mins while he patiently and kindly answered all their questions. When it was our turn, I told him which computer we wanted and he said "Chromebooks are terrible, you'll just end up returning it." I was a bit shocked by this and just said, "ok..." He didn't offer any suggestions on what would be a better option and said "if that's what you want, I'll get it for you" and walked away. We found the one I wanted wasn't in stock so he pointed out 2 more options and without any conversation told me to pick which one. Even my 10 year old son asked why the guy was rude to us and was so nice to the other people. I don't know if it was because we were buying a cheaper product or what (there's no reason to believe it was race or gender based) but this is definitely part of the reason I don't shop in store as much these days. Just thought BB should know.