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Best Buy White Marsh
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy White Marsh
How do I check product availability at the White Marsh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local White Marsh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy White Marsh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the White Marsh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3249 reviews)
AndreRBw
March 26, 2026
1 out of 5
Dear Customer Relations Team at Best Buy,
I am writing to report an uncomfortable and disappointing experience I had at one of your store locations.
Yesterday, my brother and I visited the store with the intention of purchasing a PlayStation 5. Initially, we entered the store to check the price and compare it with the Target store nearby. After seeing the price, we left briefly to check Target, but they did not have the item available. We then returned to Best Buy to complete the purchase.
While I was at the register paying for the PlayStation 5, the cashier, while laughing, mentioned that management or security had instructed staff to keep an eye on us because they believed we might steal something. This comment was both shocking and offensive, especially considering that we were there as legitimate customers and ultimately made a full purchase.
Being treated with suspicion without any valid reason made us feel judged and discriminated against. This kind of behavior is unacceptable and creates a very negative experience for customers.
I respectfully request that this situation be reviewed and addressed appropriately. No customer should feel targeted or disrespected while shopping in your stores.
Thank you for your attention to this matter. I look forward to your response.
that was around 7:40pm 3/25/26
Response from Best Buy
March 26, 2026
Hey there.
We always want our customers to feel welcomed, and comfortable when shopping with us. Please send us a message on one of the social media platforms listed below, so that we can get some more info from you. Be sure to include your review number, 135042, when reaching out. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Jacob W
March 22, 2026
1 out of 5
Horrible customer service. I think the employees name was Andy. Don’t come here. Bunch of special team guys.
Response from Best Buy
March 22, 2026
Hello Jacob,
We never want you hear that you have a bad experience with on of our associates. We would like to learn more about this interaction as we can see that you are upset. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #133556 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/kFWV3T)
• Twitter/X (https://bby.me/P6ni07)
• Instagram (https://bby.me/vOdsSB)
Christine P
March 21, 2026
5 out of 5
Shamar was so helpful when I went to buy my Macbook Air. Very friendly and took great care to explain everything with the Best Buy plans. Thank you Shamar!
kaz B
March 17, 2026
1 out of 5
Literally leaving to go to any other Best Buy, I’m sorry if you’re going to have things behind lock&key then employees shouldn’t be actively ignoring customers acting like in this EMPTY store you didn’t hear me saying excuse me, then the two I was able to speak to kept directing me to the 1 other person that was actively working w a customer like hello? I mean it’s actually 12p on a Tuesday there were like 3 customers total, I wasn’t even looking for guidance just need someone to get the ring I wanted out for purchase.