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Frequently Asked Questions About Best Buy White Marsh
How do I check product availability at the White Marsh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local White Marsh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy White Marsh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the White Marsh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3336 reviews)
Ric H
November 10, 2026
1 out of 5
I went and got a refund for PlayStation and receive a gift card . I lost the gift card and I tried to explain to the brown skin skinny lady with the bad leave out , but she constantly rudely interrupted me until she realized the thing she’s looking at is wrong . She called a manager over and he said he’ll check the balance but it seemed like he looked at me skeptical . He then came out of the office fast and loud to tell me that my gift card was used when at the top it says active with a current balance that was loaded in the beginning. It just seemed like they assumed I was lying before checking the information out and listening. When everything was simply in their face
Response from Best Buy
November 10, 2026
Hello,
Thanks for taking the time to share your feedback with us. Losing such a big gift card already wouldn't have been ideal, but then to have the employees act as you described, certainly isn't welcoming. We'd like to look into this with you further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/RZrr2U), Twitter/X (https://bby.me/GaQQhH), or Instagram (https://bby.me/NbYZiu). Please mention "Google review 253133" in the message.
Chadd H
November 07, 2026
1 out of 5
Came in shopping. Wanted to purchase a fridge. Sat down ready to purchase. Was told it was incorrectly priced by manager. Manager would not honor. No problem. But deserves 1 star for lack of understanding how to price items properly.
Response from Best Buy
November 08, 2026
Hello. Thank you for your feedback. If you need any assistance regarding your experience and incorrect pricing, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When reaching out, please be sure to include Google Review number 251335.
Thank you.
Bhuneshwari S
November 04, 2026
5 out of 5
Great customer service
Adrian P
October 30, 2026
5 out of 5
I had an excellent customer service experience with Daya. She was very kind, professional, patient, and helpful throughout the entire process. She made sure all my questions were answered and went above and beyond to provide outstanding service. Employees like Daya make a big difference. Thank you, Daya, for your excellent customer service!