Frequently Asked Questions About Best Buy Owings Mills
How do I check product availability at the Owings Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Owings Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Owings Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Owings Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3424 reviews)
Rudolf K
March 05, 2025
5 out of 5
Excelent store, but support sucks
Billy D
March 01, 2025
1 out of 5
Customer service put me on hold 4 times and never picked up. I had to go thru my warranty speel 4 freaking times to the point where I was cussing at the auto attendant. The stove we bought is garbage and so is Best Buy.
Response from Best Buy
March 01, 2025
Hello Billy D William,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64879123. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64879123
Thanks,
^Ezra
Kaylee
February 22, 2025
1 out of 5
made an appointment to get my ipad checked for charging issues. the person working looked at my ipad and just told me to buy a new one. no solutions, didnt even try to plug it in themselves. You might as well go somewhere else and save your time.
Response from Best Buy
February 22, 2025
Hi there!
Thanks for your review. I understand how challenging it is when you don't get the support you need. That's definitely not the experience we want any of our customers to have. We aim to provide helpful and efficient service every time.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64842635.
Kind regards,
^Pre
Nesha A
February 17, 2025
1 out of 5
i went and got a computer it didnt come with power cord and it wasnt package at all no bubble wrap no nothing very unsatisfied.
Response from Best Buy
February 17, 2025
Hi Nesha,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that your computer didn't come with the power cord or packaging, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64824164.
Thanks,
^Caleb