Best Buy Owings Mills

Best Buy stole my speakers and refuses to reimburse me!! Never been so angry with one company!!

Didn't have what I needed.

I’m irritated I walked inside the store in search of a pink iPad. I passed by two people in the front. No one asked me did I need assistance. I walked up to the desk that said wait here for help to the right of the store. There was someone being helped. I walked back up to the front and was told to go in the back and wait for the young lady and when she was done with her customer she would help me. She didn’t even speak to me but did request some help which never came. She was talking to an old lady who didn’t know anything about electronics and it didn’t look like she was gonna be done anytime soon. I waited patiently with two kids. I saw someone stocking and asked him for help just for him to tell me there’s no pink in stock and go to Towson they have 31 in stock. I do appreciate him telling me that however it was 8:45 and they all close at 9pm. So I wasted 30 minutes for assistance for nothing. 0 stars customer service is trash. I could have drove that 30 minutes and got that iPad from Towson had someone helped me.

I picked up a open box "good condition" laptop from the store and when I got home I realized that it was a display item. Now I understand that the open box items can include display items. The problem was that the staff did not even remove the security lock on the bottom of the laptop. So when you put it on a flat surface the left side sits 1 inch higher than the right side!!! And the lock is obviously glued to the laptop so there is no way on earth that I can remove that. Also, the laptop was not reset to factory conditions, so when I turned it on, it was still logged in with best buy staff information that they used to put it on display!!! So here I am with an unusable laptop that is not even "fair condition" and is advertised as "good condition" that they honestly should have put in the trash. Now it is fine to have incompetent staff who don't care about their job but what is worse is that I called the customer service and the store did not take responsibility for it. They said that I need to drive all this way back and return it at the store while they should be the one who drive here and take it from me. Like how is it fair to a customer to drive twice just to get their original money back when none of this should have happened in the first place??