Purchased an open box soundbar in "excellent" condition. I drove two hours round trip and came home with nothing. After waiting and being ignored by an associate, I believe the manager came over to finally help me. I was then told that the soundbar did not come with the subwoofer or any accessories other than the soundbar itself. I explained that it was listed in excellent condition and their site states it comes with everything, including the original box. She told me to call support and they would send me one. Called support and they told me that there is nothing that they can do. This is the second time it has happened and I've wasted 5+ hours driving around to different Best Buy's, even one in another state. I will no longer shop or support Best Buy in any way. You've completely lost my business.
I went to Bestbuy in Owings Mills looking for a radar detector. And it took me about 25-30 minutes to get some customer service. Then finally someone came over. I drove 20 miles to this Best Buy because the store by my house doesn’t carry automotive stuff. So I finally got help to open the security cages and they didn’t have the one that I wanted. But they had the same brand but it was just 70 dollars more than the one I wanted. So I asked if they could check if another store had it but they said that their system was down and they couldn’t check for me. They I asked if I could get the one that was 60 dollars more for the same price as the one I was originally looking for and the mgr told me that he couldn’t do it. Now I see why they are closing a bunch of stores. This is ridiculous. And the original radar was 329.00 and the only one that they had was 399.00 dollars.
Response from Best Buy
October 10, 2024
Good Evening, Valued Customer.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64297264" for reference. You can find us here:
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Kind Regards,
^Trey
Danielle F
October 04, 2024
Friendly service guy for apple care.