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Best Buy Owings Mills
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Frequently Asked Questions About Best Buy Owings Mills
How do I check product availability at the Owings Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Owings Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Owings Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Owings Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3565 reviews)
Marsha H
April 16, 2026
5 out of 5
Tristan was very patient and diligent. I was unsure of what tvs I wanted to purchase and he was very knowledgeable of the different options available, down to giving me a flashlight test on the tvs since the sun glaring on it was a concern of mine. He made the process seamless and enjoyable over all. Will be returning for his services in the future
Charnell C
April 14, 2026
5 out of 5
Great service! I was working multitasking and the tech was super patient and very knowledgeable! 😁 I haven't been in person to a best buy in a little bit but the service was awesome!
Customer C
March 14, 2026
1 out of 5
This Store In Owings mills is a Joke! I had first awaited for my car install appt for over a month for Thursday and I Come to find out the installer there Who was the Best around was fired! They will lose so much money due to this.
On top of that the Tall skinny beard guy at the front door anytime I came into Shop always has attitude and Smells terribly like Alcoholic!!
That is Poor Customer appreciation.
This Store Never has Customer service and never can find Help.
My Only Service I've never had problem is Geeksquad in home.
The management needs to really work on Who they are really firing and Keeping. Choices are terrible
Response from Best Buy
March 14, 2026
Hello,
Thank you for the review. We always strive to provide great customer service. We regret to learn this was not your experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 129285
Mike B
March 11, 2026
5 out of 5
Had a great experience at Best Buy in Owings Mills today. I was looking for a car stereo replacement, and Trent took care of me quickly and concisely, lickety split!
Thanks Trent!!
Also, the entire staff was great! I was greeted at the door and ask if I needed any direction or assistance, and when I had a question I was immediately directed to the right person where I was able to quickly make my purchase and set up installation!