Best Buy Owings Mills

Disappointed in Best Buy’s Return Policy and Lack of Transparency I wish I could evaluate the performance of these earbuds, but unfortunately, they wouldn’t stay in my ears—so I can’t speak to their quality. What I can speak to is the disappointing return experience I had with Best Buy. I’ve always had trouble finding earbuds that fit properly (I have uniquely shaped ears, lol), and after trying several options, I was encouraged by a Best Buy associate to “take them home and try them out,” with the reassurance that returning them would be “no problem.” What they didn’t tell me is that I only had 15 days to return the item. I wasn’t informed verbally or visibly (e.g., on my receipt or in the store) that the return window was so short—especially compared to the industry standard of 30 days. I brought the earbuds back on the 18th day after purchase, only to be told I could not return them unless I paid $50 for a Best Buy Plus membership. I was even told I could “just buy something cheaper” in order to justify the membership, which felt incredibly disingenuous. As a long-time Best Buy customer and credit card holder, I expected more transparency and flexibility. I shouldn’t have to pay to make a return—especially when I was never clearly informed of the short return window. Just a heads-up to anyone shopping at Best Buy: if you’re not 100% sure about a product and might need to return it, be very mindful of their 15-day return policy. It’s not what most consumers expect, and it certainly wasn’t made clear to me. I won’t be shopping at Best Buy again.

Its clean. Its organized. Its stocked well, and even when "busy" it is very well managed.

Good store. Good service. I met Aaron today, and he was very helpful in explaining the technologies and availability among the different brands and sizes.

I came in and worked with Bill. He was very helpful and patient with me. He made it a smooth and easy transaction.