Made an in-store purchase, and did not receive the store exclusive rewards. When I call, I was told there is no way to contact the store about this, other then to drive the 55 min back to the store to ask the question. I have bought a lot from Best Buy over the years, but they just lost me as a customer. I have to spend 2 hours driving there and back to fix what can be resolved in a 5 min phone call, but the call centers said they cannot resolve.
Response from Best Buy
October 06, 2025
Hello. We can understand wanting to receive all the rewards possible and would be happy to look into this for you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/eugeux), Twitter/X (https://bby.me/arfbsa), or Instagram (https://bby.me/m8iz5z). When you message us, please include Google Review number 52432. Thanks!
Reallyy Q
September 22, 2025
Justin , Erik , Aaron , and Terry are all amazing!!! They went above and beyond for me when I came looking for the right sound system after the one I wanted became out of stock !