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Best Buy Owings Mills
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Frequently Asked Questions About Best Buy Owings Mills
How do I check product availability at the Owings Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Owings Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Owings Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Owings Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3587 reviews)
Dana S
June 06, 2026
4 out of 5
Great stocking and staff was helpful. Wish they had radio installation but they don't.
Hade M
May 31, 2026
5 out of 5
Recently went here to buy a new tablet (specifically for drawing, but multipurpose was the ideal). An employee, Bill, helped me so patiently to find the section I was supposed to be in. Asked all the right questions and was very polite. When I was in the section, it took me a while to find the right tablet, but as soon as I made my decision Hannah was there to help me get the process started. Kind and understanding! Now, by far the most helpful employee was Psalm. He was so patient with me AND his coworkers while they retrieved the display version of the tablet I wanted. Charming, helpful, patient, and funny. Thank you guys for all of your help! <3
Justin K
May 26, 2026
5 out of 5
Very knowledgeable staff
Miss B
May 22, 2026
1 out of 5
Employees are not knowledgeable about phones despite working in a BEST BUY. And have a attitude issue. Asked a black male employee if they had a S25 FE phone case, he gave me a weird look and said "what even is that, i dont know if we have those.". i asked him to check his inventory on his tablet, he rolled his eyes said i have a old phone and i should upgrade it already. He also told me they dont have it. I went to check the shelves myself, and they did INFACT HAVE IT. I didnt catch his name, but I will edit if i do.
I was better off ordering on amazon, better experience and no one shaming me for having a regular phone. Will never return again.
Response from Best Buy
May 22, 2026
Hi!
We can definitely understand the need for friendly and professional support in store when it comes to mobile phones! We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #155770 in your message. You can find us here:
Facebook (https://bby.me/MewRcV), Twitter/X (https://bby.me/PeSqJh),
Instagram (https://bby.me/Clx3OX).