header_logo
GEEK SQUAD

Best Buy Owings Mills

4.1
(3613 reviews)
10400 Owings Mills Blvd
Owings Mills, MD 21117
(443) 394-0620
Schedule a serviceTrack your repair
Directions
Services Offered
On This Page:

Find Items in This Store

Shop Best Buy Owings Mills

Specialty Shops and Services

More to Explore

Frequently Asked Questions About Best Buy Owings Mills

How do I check product availability at the Owings Mills Best Buy?
How do I check my order status?
My local Owings Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Owings Mills stores’ holiday hours?

Recent Reviews

4.1
(3613 reviews)
Tomeka G
August 17, 2026
1 out of 5
With the exception of the host at the entrance, the rest of the attendees were not helpful...played dumb like they didn't know anything. This location's ink cartridge area is damn near empty. Things have changed at this location. Not the same as when I purchased my laptop there some years ago.
Response from Best Buy
August 17, 2026
Hello Tomeka, Thank you for your review. We appreciate your bring this experience with us to our attention. We strive to provide the best experience possible. Feeling this was not the case with you is upsetting to hear. We would like to ensure this is formally documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport When reaching out, please reference your Google Review 204800.
Michael B
August 15, 2026
1 out of 5
The first issue I had was there was an associate standing behind his counter not talking to anyone and there was no one close buy. I came up to him and described what I wanted. He could not understand what I was describing to him and told me to go to the accessories aisle. Then said he could not help me because he was with someone?? I walked away frustrated and associate named jojo asked me what she could do to help. I told her what I wanted and she guided me straight to the item. Jojo needs to be given a LOT of credit she was the only person with customer service skills. Then when I got to the cashier ANNIE . She was with a customer and was taking a long time. She would not look up. I tried to get the attention of the front door greeter but he was too busy talking to a female customer that was leaving. After 5 minutes and 2 other customers joined me in the waiting. The customer she was with walked away 2 or 3 minutes before. I put the items on the counter and ANNIE TELLS ME I CAN LOSE THE ATTITUDE. I told her she didn’t need to tell me that and she told me again to lose the attitude. As I was leaving the front door greeter had finished talking to the female customer and told me to have a good day? I told him to have a good day also walked out. The customer service is very poor there and they need to be trained. The people need to be trained to be courteous if they deal with customers.
Response from Best Buy
August 15, 2026
Hi Having that kind of interaction while shopping is certainly upsetting. We'd like the opportunity to discuss your experience and learn more about what occurred. Please connect with us through one of our private social media channels and reference review #203798 when providing additional details. Facebook: https://bby.me/Toy89N X (Twitter): https://bby.me/Fw3u2h Instagram: https://bby.me/uy8S1L
Gavin C
August 09, 2026
3 out of 5
40 people in the building, only 4 actually working. Morgan was the only person who helped me, both times I was in there. Places like this make online shopping popular
Response from Best Buy
August 09, 2026
Hello Gavin, Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #200841 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/MF1kA5) • Twitter/X (https://bby.me/oGAWpz) • Instagram (https://bby.me/fHa03B)
BEERЛОГА T
August 09, 2026
5 out of 5
Lenah and Tye was super helpful! They working hard to make us happy 😊 , they was professional, greeting me at soon as i see them . Helped me quickly with my warranty and replaced product at soon as less 5 min ! They should be managers at store because they working with people good 👍😊👍😊 5 ⭐⭐⭐⭐⭐

About Best Buy Owings Mills

bestbuy.com