Best Buy Owings Mills

They said they had the iPad *available*, that’s literally the only reason I bought it. If it wasn’t available, I wouldn’t have wasted my time. Then when I show up to the pick up table, the guy standing there tells me I have to wait *20 minutes*. Cool, whatever, I wait. Twenty minutes pass and suddenly it’s, “Oh actually… we can’t find it” Now they’re telling me I have to go to *another location in Towson* to pick it up. Like what?? Why am I the one fixing *your* mess? I drive all the way there, already annoyed, already tired, and then Towson tells me I have to wait two more hours. Two. More. Hours. At this point it feels like I’m being played with. Do you think I have nothing better to do? Do you think my time is free? Because it’s really giving “we don’t care, just send them somewhere else and hope they deal with it.” This isn’t a favor you took my money already. Be honest, do you see me like a joke or something? Because the way this was handled is ridiculous. Poor communication, zero accountability, and I’m the one paying for it in time, gas, and patience. Y’all play too much, for real.

Retailers often wonder why customers are no longer coming into stores and only shopping online. Well, this store offers the answer. You can't ignore your customers and move at a snail's pace while also on your phone and chatting with your co-workers while there's a line of 20 people waiting for service. To say they were rude is an understatement. Retailers want more foot traffic. They have to start investing in customer service training for their staff. I will not step foot back in this location or likely any Best Buy if this is the way that they continue to upgrade.

I ordered an item online during the Best Buy "Black Friday" Sale. I requested delivery to this store location. I was notified by email when my order was ready for pickup. I arrived at the store on Monday, December 1, 2025 around 4:15 pm. The parking lot was crowded, so I didn't know what to expect instore. Upon entering the store, I was greeted promptly. The young man working at the entrance instructed me exactly where to go to pickup my order. As I walked over to the Pickup Station, the young lady working there greeted me with a bright enthusiastic smile. She scanned my email and headed back to get my order. She returned with my item in no time and was ready to help the next customer that had just walked up. I was very pleased with how I was greeted by the employees I interacted with. They were both courteous, professional and proficient at their jobs. Keep up the good work.

Customer Service