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Best Buy Rockville
Services Offered
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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3074 reviews)
raven 5
April 28, 2026
5 out of 5
Alex from the geek squads is a great tech, I didn’t know where one important cable was. So he was able to locate it in between a bunch of cables in the way. It was solve in less than 5 minutes, what a great customer service 👍🏼
Steven M
April 26, 2026
2 out of 5
The place is overpriced in my opinion. There are too many other options in the market to throw money away.
Amanda Z
April 03, 2026
5 out of 5
Great customer service and excellent products
SANKOFA B
April 02, 2026
5 out of 5
So I ordered 5 appliances from Best Buy. 2 refrigerators, 2 dishwashers, and 1 range. The salesperson, Kevin Ta, who took my order over the phone, was so patient and professional! I was trying to ensure I could match the price I had been given by another vendor and Kevin was able to do that on most of the items, but the real bonus was the delivery! The other company was going to charge me well over $150. Then, when the appliances arrived, let me tell you, Juan Carlos and Eric?? Chef's kiss! They blew me away! They entered, wiped their feet off at the door on the mat, put down cardboard to not scuff my LVP flooring (it was new) and installed a couple of them (I only paid for the range and frig). But it was their professionalism, their respect, they answered all my questions and I haven't had a delivery so smooth and courteous in a while. For reference, I had 6 appliances delivered in Sept 2025 (don't even want to discuss it-it wasn't Best Buy and the service was awful) and 1 washer recently delivered on March 17th that was ordered online from Costco and those guys were nice and courteous as well, but not as nice as Juan Carlos and Eric. Thank you gentlemen, for a great experience and thanks Best Buy for a good value on my appliances! I'll be ordering more sets of appliances in a few months and my first stop will be Best Buy!