Best Buy Rockville

Very disappointed with Best Buy. I’ve purchased two TVs from them, and unfortunately, both have stopped working.The tv was a Sony - 65 inch BRAVIA XR X90L LED 4K so it wasn’t a cheap tv. The first TV was at least covered under the extended warranty I purchased, which allowed me to replace it. I even spent additional money out of pocket to upgrade to a second TV, only for that one to stop working just two days after the two-year protection plan expired. After going back and forth with their call center, speaking with a store manager, and working with Geek Squad, it looks like I’m simply out $1,400 for a TV that lasted barely two years. What makes the experience even more frustrating is that I was told I would hear back within three days. Instead, it took 6 days just to receive a final answer of no. After all the back and forth, there was absolutely no willingness to show any sort of goodwill or make things right. I understand warranties have expiration dates, but when a $1,400 TV stops working just two days after its protection plan expires, you would hope a company like Best Buy would show a little customer appreciation and offer some flexibility. Unfortunately, that wasn’t the case. If you’re in the market for a TV, I’d strongly recommend considering Costco instead whom have a built in 5 year protection. At least you’ll be shopping with a company that seems to care about its customers. Two TVs, two bad experiences, and $1,400 later, I won’t be making this mistake a third time.

Peter in Geek Squad is customer friendly and very helpful.Thumbs up.

I don’t recommend the manager Rebuen a individual refer when it comes to asking for help came in to the store was focused on TikTok more than trying help identify difference between two tvs seemed like he was more focused helping some friends getting Pokemon cards than a customer service

Went to Geek Squad on Rockville Pike and Roland was handling my computer situation. He is amazing and very knowledgeable and helpful. He explained everything and handled everything in detail and I was very happy with my experience. Thank you! DonnaS