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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3137 reviews)
Musso F
September 30, 2026
1 out of 5
This location has completely went down hill, there is staff but then there isn't... You get my approach? Alot of the staff don't even know anything and the store is not stocked with anything really and if I had to order, the wait time is insane and items are so expensive for no reason. I will not be coming back to this location.
Rob
September 28, 2026
3 out of 5
Every person I asked for help gave me the run around except one guy who said I could pay at his register which went very quickly and easy. LP at the door wouldn't let me use "the warehouse" carts nor help me load my car which was fine with me, since I carefully packed my 55" Samsung in a 2007 Toyota Corolla with 0" to spare. In my opinion, there are too many employees working there apparently doing nothing. Most flat panel TV's are stocked in bulk on the floor. It was a nice place to look around and buy a new TV but I am old school and still miss shopping for music CD's.
Response from Best Buy
September 28, 2026
Hi, Mark,
Thank you for reaching out and sharing your experience. We know how it feels to need help loading your new TV, and you aren’t able to get support. We would love to look into this for you. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/pz03Zv)
Twitter/X (https://bby.me/0WXWcM)
Instagram (https://bby.me/Dbi23z)
Please mention your Google review #227533, so we can review this further with you.
André W
September 22, 2026
5 out of 5
Very knowledgeable staff
Charles A
September 19, 2026
5 out of 5
Anthony was so dope and I purchased my ps5 so fast and customer service is great