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Best Buy Rockville
Services Offered
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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2864 reviews)
Shawn M
November 19, 2024
5 out of 5
This Best Buy store is my favorite in the area. They have closed the one in Gaithersburg, and this store is my go to.
Enn T
November 15, 2024
5 out of 5
Milton was great! Helped me choose an external hard drive, answered all my questions in full detail. I was in and out super quick too. Thanks!
Pantea C
November 11, 2024
1 out of 5
We got a tv here 3 weeks ago and it’s not working anymore, keeps shutting off and changing color, we took it back and they said we have a 14 day return policy and there’s nothing they can do. This is why Best Buy is going out of business, anywhere else they would’ve taken back the tv. This will be our last purchase at Best Buy.
Response from Best Buy
November 11, 2024
Hi Pantea,
Thanks for sharing this review with us here. I'm concerned to hear that you've been having these issues with the new TV that you purchased, which I understand would be disappointing. While we aren't able to take it as a return as it's outside our return policy period, your new TV is covered by a manufacturer's warranty, so you do have options. We'd be happy to discuss this further with you to ensure this feedback is documented, and assist further with this. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64412721 so we can assist.
Thanks,
^Caleb
James H
November 05, 2024
5 out of 5
This store is more upscale than the average Best Buy. They contain the Magnolia retail electronics and services. I get a sense of greater concern for customer satisfaction and education here. I was served curbside for greater courtesy even though it was really unnecessary but appreciated. Lots of products and inventory. Seeing scooters was unexpected.