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Best Buy Rockville
Services Offered
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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2980 reviews)
spa j
August 19, 2025
1 out of 5
They have very bad service and don’t buy apple care.
Response from Best Buy
August 19, 2025
Hello, thank you for leaving us a review here on Google. I also like to know that my service appointments will be completed smoothly and efficiently. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #31848".
Regards,
^ Josh
Facebook (https://bby.me/wqph9k)
Twitter/X (https://bby.me/fz3u7b)
Instagram (https://bby.me/4npsor)
Serkan K
August 17, 2025
5 out of 5
Great stuff great place .
John H
August 12, 2025
1 out of 5
Waited for 20 mins while guy ignored trying to sell their failing membership program
Response from Best Buy
August 13, 2025
Hello John,
Thanks for your review. A lot of times I like the line to get moving myself, so I can understand your feelings. I'd like to know more about your visit, so we can improve. Can you contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #28500 in a private message.
Facebook (https://bby.me/8kr2v0)
Twitter/X (https://bby.me/frkk9e)
Instagram (https://bby.me/xntpwm)
Thanks,
^Ezra
Ramtin N
August 11, 2025
1 out of 5
After waiting a whole month for the order to arrive, they canceled my home delivery 15 minutes before the scheduled time window. They gave me no reason to why it was canceled.
Response from Best Buy
August 11, 2025
Hey there, Ramtin,
I know how important it is to receive your order in a timely manner, and I can understand your concerns with it being cancelled without notice. We appreciate you reaching out to provide us with your feedback, we would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/v8s5fd), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #27537" and share your full name, email, and phone number.
All the best,
^Jacob