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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3086 reviews)
victor a
June 18, 2026
5 out of 5
Always a good place
Jenny P
June 17, 2026
1 out of 5
EL DÍA DE HOY 17 DE JUNIO ME DIRIGÍ MUY CONTENTA AL BEST NUY DE ROCKVILLE PARA ADQUIRIR UN TELEVISOR , LLEGUÉ Y PREGUNTÉ POR UN TV Y SOLO UN CHICO ME DIJO NO TENIAN EN EXISTENCIA EL QUE YO QUERÍA , LE DIJE QUE SEGUIRIA VIENDO Y CUANDO ENCONTRÉ OTRO QUE IBA A COMPRAR ESTUVE COMO 1 HORA BUSCANDO QUIEN ME ATENDIERA Y TODOS DECIAN QUE YA IBAN A ENVIAR A ALGUIEN , ME CANSÉ DE ESPERAR Y FUÍ AL QUE ESTÁ EN LA PUERTA Y ME DIJO QUE YA IBA A LLEGAR ALGUIEN Y ASÍ.... 1 HORA PASÉ ASÍ Y LE DIJE A OTRO MUCHACHO QUE SI ME PODRIA ATENDER Y DIJO , YA VENDRÁ ALGUIEN MAS Y LE RESPONDÍ QUE SI ERA PORQUE YO NO HABLABA EN INGLÉS Y SE FUE ..... ME FUÍ FRUSTRADA Y LLORANDO POR LA MALA EXPERIENCIA .
DEBERIAN DE CAPACITAR A LOS EMPLEADOS QUE DEBEN ATENDER BIEN A LOS CLIENTES.
Sam N
June 14, 2026
5 out of 5
I usually just do returns and picks ups but everything is usually smooth Everytime.
Katy F
June 11, 2026
2 out of 5
Not ready for prime time on the larger TV’s.??? My TV was unboxed with a broken screen. Do have Geek Squad unbox these things, that way if the items are broken you have a witness. The service guys were nice and called their service team and we were told that the replacement unit would be delivered and set up in another 5 days. I guess they forgot to hit Send , because delivery day is here and they did not show up. In fact, when I called, they had no record of the need to replace the unit. We had to
Start all over again. After some time on the phone sorting this all out, they now need another 3 days to deliver and set-up the replacement. During this wait, I will be looking at the World Cup games on my iPad and wondering about poor purchasing decisions. Thanks Best Buy!