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Best Buy Rockville
Services Offered
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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2953 reviews)
Julia M
June 12, 2025
1 out of 5
Staff here need some serious training in customer service. Rather unprofessional and a bad look on Best Buy as a whole.
Thomas S
June 11, 2025
1 out of 5
Sohaib ahmoul was unprofessional and uninformed about his store inventory.
Claudia P
June 11, 2025
5 out of 5
I’ve been coming to the Rockville Best Buy for years even though I live much closer to the Germantown location and a big reason why is Pamela. She has been working at this store for as long as I can remember, and she is truly outstanding. Pamela is always kind, helpful, and incredibly patient no matter how busy it gets. Her customer service is top-notch and consistent every single time I visit. It’s rare to find someone so dedicated and genuine these days, and she’s a big reason I choose this location over any other. Huge shoutout to Pamela.. Best Buy is lucky to have her!
carlos m
June 11, 2025
5 out of 5
Excellent service