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Frequently Asked Questions About Best Buy Rockville

How do I check product availability at the Rockville Best Buy?
How do I check my order status?
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockville stores’ holiday hours?

Recent Reviews

4.0
(3122 reviews)
Boris W
August 19, 2026
1 out of 5
I went to the store intending to buy a laptop with a budget of up to $1,800. Unfortunately, the staff seemed very unmotivated and showed little interest in helping me find the right device. To make matters worse, nearly all of the laptops I was interested in were out of stock. Overall, this was a very disappointing customer experience. I was ready to spend a significant amount of money, but I didn’t feel valued as a customer at all. Definitely my last visit to this store. Thank you Best Buy for loosing a Customer.
Jessica S
August 18, 2026
1 out of 5
Absolutely terrible customer service. I had to wait 20 minutes and constantly beg employees to call someone over just to get a screen protector installed on my phone. The staff acted like helping me was a massive inconvenience. If I’m forced to do everything myself anyway, I might as well save the trip, buy it online, and avoid wasting my time driving here. Experiences like this are exactly why retail stores are going out of business.
Response from Best Buy
August 18, 2026
Hello, thank you for leaving us a review. Knowing your in store shopping trip will be quick is important, especially when you already know what you need. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #205712". Facebook (https://bby.me/Sij6CE) Twitter/X (https://bby.me/tA7FJ3) Instagram (https://bby.me/huD0uR)
Jay A
August 18, 2026
2 out of 5
I waited for a sale person to come to talk to me after a supervisor or someone told me to wait at the sales counter for questions on a car radio system I wanted to buy. I waited about 15 minutes and no one came. I left and went to get food.
Response from Best Buy
August 18, 2026
Hello, Jay, We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/Eehhx5), X/Twitter (https://bby.me/Hh6gSp) or Facebook (https://bby.me/wYw1gB) with the details of your experience. Also add Google Review 205235. We look forward to hearing from you.
Michael S
August 18, 2026
4 out of 5
Great store but they always seem to be short staffed. The staff they have is great but there is never enough people working

About Best Buy Rockville

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