Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3092 reviews)
Don C
June 25, 2026
1 out of 5
Store reps offer zero help, avoid eye contact or stare at their phones in every section. No one is interested in sales I can see why this is a failing chain.
Response from Best Buy
June 25, 2026
Hello,
Thank you for your review. We can understand your disappointment regarding your resent visit and not getting the assistance you required. We'd appreciate the chance to follow up and ensure this is addressed and documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/UKqelw)
- Twitter/X (https://bby.me/yS3m3E)
- Instagram (https://bby.me/ezCnbK)
When reaching out, please reference your Google Review 177945.
Thomas
June 25, 2026
1 out of 5
Only one person working the shared checkout and pickup counter. Had to wait over 20 minutes for a pickup order behind an elderly man being helped by the only staff member. Cheap and inexcusable.
Response from Best Buy
June 25, 2026
Good Morning, Thomas,
We certainly understand how you are feeling after an unexpected delay to checkout while in store. We would be happy to review this situation further with you. Please feel free to send our team a private message on social media that includes your Google review case ID: #177824.
- Facebook (https://bby.me/LP9gw4)
- Twitter/X (https://bby.me/ScKDh8)
- Instagram (https://bby.me/Spztss)
JENNY T
June 23, 2026
5 out of 5
Excelente atención y asesoría. Los productos de buena calidad.