Best Buy Rockville

Saeed was super nice and knowledgeable, he helped me checkout my Apple Watch, I left feeling great.

Employees were okay. Not a lot of merchandise, seemed like they needed to restock

Best Buy? Definitely not the best service. I purchased a refrigerator from Best Buy, and it doesn’t work. I spent an hour and a half with customer service trying to resolve the problem, only to be told that they don’t have another one available to replace it. And their solution? I should bring the refrigerator back to the store myself to get a refund. Seriously? You delivered a defective refrigerator to my home, and now I’m supposed to figure out how to transport a full-size refrigerator back to the store? I paid for a working refrigerator — not a giant box sitting in my kitchen. Extremely disappointing customer service.

I went to the store intending to buy a laptop with a budget of up to $1,800. Unfortunately, the staff seemed very unmotivated and showed little interest in helping me find the right device. To make matters worse, nearly all of the laptops I was interested in were out of stock. Overall, this was a very disappointing customer experience. I was ready to spend a significant amount of money, but I didn’t feel valued as a customer at all. Definitely my last visit to this store. Thank you Best Buy for loosing a Customer.