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Best Buy Rockville
Services Offered
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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2916 reviews)
Jazmin A
March 12, 2025
3 out of 5
The service is not consistent. Recently bought a tv in with Ben. He was very knowledgeable which influenced my return visit. The second visit fell short. Not one employee was available to assist me. Instead it was assumed by an employee that I needed directions to the self check out. I actually needed help selecting tv accessories. After 20 minutes of no assistance, I had to go.
Response from Best Buy
March 13, 2025
Hello, Jazmin,
Thank you for providing your feedback on Google. Having received inconsistent customer service on multiple trips is frustrating. We would like to hear about those interactions, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64919782", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Carlos A
March 10, 2025
1 out of 5
Booooo 🍅 🍅 🍅 🍅
Response from Best Buy
March 10, 2025
Hello, Carlos,
Thank you for the review. . I understand that your recent experience with Best Buy has not been a good representation of the sort of experience we would hope for you to have.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64911537.
Regards,
^Kristy
Daniele V
March 09, 2025
5 out of 5
I love going there to have a “real” look on the technology. Keep it going BB
Allen G
March 03, 2025
5 out of 5
Nice location, lots of good deals and staff is friendly and helpful. Shout out to John for helping with some trade-ins, super professional and patient throughout during a busy time.