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Frequently Asked Questions About Best Buy Rockville

How do I check product availability at the Rockville Best Buy?
How do I check my order status?
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockville stores’ holiday hours?

Recent Reviews

4.0
(3092 reviews)
Don C
June 25, 2026
1 out of 5
Store reps offer zero help, avoid eye contact or stare at their phones in every section. No one is interested in sales I can see why this is a failing chain.
Response from Best Buy
June 25, 2026
Hello, Thank you for your review. We can understand your disappointment regarding your resent visit and not getting the assistance you required. We'd appreciate the chance to follow up and ensure this is addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/UKqelw) - Twitter/X (https://bby.me/yS3m3E) - Instagram (https://bby.me/ezCnbK) When reaching out, please reference your Google Review 177945.
Thomas
June 25, 2026
1 out of 5
Only one person working the shared checkout and pickup counter. Had to wait over 20 minutes for a pickup order behind an elderly man being helped by the only staff member. Cheap and inexcusable.
Response from Best Buy
June 25, 2026
Good Morning, Thomas, We certainly understand how you are feeling after an unexpected delay to checkout while in store. We would be happy to review this situation further with you. Please feel free to send our team a private message on social media that includes your Google review case ID: #177824. - Facebook (https://bby.me/LP9gw4) - Twitter/X (https://bby.me/ScKDh8) - Instagram (https://bby.me/Spztss)
JENNY T
June 23, 2026
5 out of 5
Excelente atención y asesoría. Los productos de buena calidad.
victor a
June 18, 2026
5 out of 5
Always a good place

About Best Buy Rockville

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