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Best Buy Rockville
Services Offered
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Frequently Asked Questions About Best Buy Rockville
How do I check product availability at the Rockville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3005 reviews)
Shawda P
September 27, 2025
1 out of 5
This place sucks. I got an open box tv and I wanted to exchange it and pay the difference because when I brought it home it didn’t work. However, there was a girl there that because my put it in as a refund instead of a store credit or exchange . She pressed a button too quickly and I spoke with the manager he seems to not care as well . These people will say it’s your fault when it’s not . Give me what I pay for !!! If the tv doesn’t work but say excellent condition I would consider that a scam ! Poor customer service . Could have been handled differently. Won’t be going there again ….
Response from Best Buy
September 27, 2025
Hi, Shawda,
Thank you for taking the time to leave feedback for us regarding your recent in store visit. I can understand wanting to ensure your transaction is processed as expected, and I am sorry to hear that this was not the case.
So that we can look into this closer, please send a private message on any of the following social media platforms: Facebook (https://bby.me/xfh3b8), X (https://bby.me/pz8rks), or Instagram (https://bby.me/3lqepl).
Please be sure to mention “Google review #48906” when contacting us.
Maria C
September 26, 2025
5 out of 5
Excellent customer service from Miss Genesis. She was very patient.
Sandra M
September 25, 2025
5 out of 5
In each of my visits, Junior treats me very kindly and professionally. I recommend him 100%.
linh
September 25, 2025
5 out of 5
I appreciated the quick checkout process.