Best Buy Rockville

This has been the worst service experience I’ve ever had. Just one month after the factory warranty expired, the fridge stopped working. I called Best Buy on March 19 and they scheduled a service visit for March 25. On that day, we stayed home waiting for the technician, but suddenly received a message saying the appointment had been canceled. I called Best Buy, but no one could explain why it happened. The only option they offered was to reschedule for almost a week later, on March 31. When that day came, a Geek Squad van arrived in our neighborhood around noon. We approached the van, spoke to the technician, and pointed out our house. He said he just needed to finish some paperwork and would come over shortly. However, a few minutes later, the van left and never came to our house. Again, I called Best Buy, and the representative told me the technician had taken a picture of the house and canceled the appointment, claiming no one was home. This was the second time the service was canceled, and now we have to schedule a third appointment. With the Easter weekend coming up, we’re left without a fridge for the holiday.

Employees would rather you stand in front of them and make a purchase on your phone then help bring you up themselves. Employees act like they are doing you a favor by helping you with a purchase.

They did a great job of putting in a nextbase iq camera in my car... also helped explain what they did and even took time to walk me through the app.

I enjoy coming to Best Buy. Four stars because if they're very busy, service does suffer