Went to return an item that the salesperson advised we needed with our new 55" TV and sound bar. The delivery and set-up by the installers went fine except that this part was not needed. The installer said return the item to get a refund. Unfortunately for us the part was bundled as a package with the TV, sound bar, delivery and set-up. We found out that if we wanted to return the item we would owe Best Buy $242 plus change. The item is worth $57 if purchased separately. So, lessoned learned. If you purchase anything from Best Buy make sure that what you are purchasing in "the bundle" you absolutely need. If you don't know purchase separately.
Response from Best Buy
June 13, 2026
Hi,
Thanks for your feedback. We understand your concerns with not knowing about the bundle before purchase. We would like to take a closer look into this matter for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 172214 in your message to us.
X: https://bby.me/Lh5zvS
Facebook: https://bby.me/GvgiRN
Instagram: https://bby.me/bd6nrj
Knowledgeable staff very helpful fast shipping