Best Buy Salisbury

Went to replace my old iPhones battery. Was done the same day! Great customer service!

I purchased a portable air conditioner on September 1 that never functioned properly. On September 20, I returned to the store hoping to exchange the defective unit for another model and was fully prepared to pay the price difference. Instead, an associate told me the only way they could process the exchange was if I purchased a $29.99 Best Buy protection plan. I found that extremely concerning, particularly since I was trying to resolve an issue with defective merchandise, not simply return something I had changed my mind about. If you encounter a similar situation at this store, I would strongly recommend questioning any assertion that purchasing an optional protection plan is required before the store will address defective merchandise. When I questioned this, a manager who identified himself as Zen became involved. He was rude, dismissive, and unnecessarily aggressive. He told me, in substance, that people are always coming in trying to return things, that he was not going to do it, and then walked away rather than attempting to resolve the situation professionally. I explained that defective merchandise is subject to warranty protections separate from a retailer's ordinary return policy, but no meaningful effort was made to address my concern. Maryland law provides an implied warranty of merchantability for consumer goods, including the requirement that products be fit for their ordinary purpose. Because of both the handling of the defective product and the conduct I experienced, I have escalated the matter to Best Buy corporate, including Ms. Barry's office, and to the store's general manager, Brian Angell, requesting an investigation into the interaction and Zen's conduct. What should have been a simple exchange of a defective product became one of the most unprofessional retail experiences I have encountered.

You can no longer reach a in store employee just a ai assistant that sends you to india horrible customer service.i went in to buy a open box item and they Raised the price of the open box computer monitor by $100 the next day I went to buy it. cancelling my rewards. Go to microcenter. adding to the review the auto generated response i got on here is a joke. if you wanted to make it right you would reach out in a real way. i do not use ANY of these and most people dont thats are older than i am. AND YOU KNOW THAT. THATS WHY YOU SAYS THOSE

Great customer service