Best Buy Salisbury

I cannot express how happy I am with the service i received today!! I went into the store with my laptop that came in from a different best buy that i ordered online and it was scratched up.. Which was okay things happen no biggie not their fault at all, it didn’t come from this location lol, but i cannot express how nice the Geek Squad and the best buy workers are they went ABOVE AND BEYOND to help me and educate me on my issue I had!! I walked out of there with what i needed which was a new laptop and at the price i liked! Wilson was super knowledgeable and very helpful throughout this whole process!! Ada was very helpful and super nice! Best buy is lucky to have them working there their customer service was amazing!! There was one other guy helping me as well i’m not sure his name but he had longer black hair he was also super knowledgeable and helpful!! I wish i could leave more than 5 stars for all their help today!!!

I have been a regular Best Buy customer for years, but this experience was honestly ridiculous. I placed an online order for pickup and added an authorized pickup person exactly the way the website allows you to do. When that person went to pick up the order, the store refused to release it and asked for my ID instead. What is the point of giving customers an option to add a pickup person if the store is not going to honor it? I called to get help, and that was even more frustrating. You cannot reach the actual Salisbury store. The call goes to a call center where the representative has no real knowledge of the store, the pickup process, or how to solve the problem. I spoke with someone named Alexander and explained the issue more than once. He still had no idea what to do. Then he said he would speak with the store. When I asked him to transfer me directly to the store, he claimed he was from that location. I asked him what state the store was in, and he could not even answer. That tells me everything I needed to know. Best Buy has a system that does not work, a phone line that does not connect customers to the actual store, and customer service representatives who cannot handle a basic pickup issue. This should have taken two minutes. Instead, it wasted my time, wasted the pickup person’s time, and left me with no solution. I canceled the order and bought the item somewhere else. Best Buy did not just lose one sale. They lost a regular customer because no one could properly handle a simple authorized pickup order.

Drove all the way down there and there wasn’t one person in the whole store that could do a ATT activation they say oh just go to your local store. Well news flash buddy you have the product I want in stock that’s why I came to you guys. ATT stores don’t carry in-store what I’m looking for I would need to order from them. Best Buy mobile used to be the place to go for mobile stuff. Very unfortunate how far it has fallen. Highly don’t recommend going here for activations. Since apparently no one who works there knows anything.

Amazon for the win