Best Buy Salisbury

Great Mexican food.

Bre the sales manager and Thomas the auto tech agent who put 7 speakers into my van which he recommended and I couldn't be anymore happy with the results and sound of the job. I wanted them both of them to be recognized for a great experience.

Went to replace my old iPhones battery. Was done the same day! Great customer service!

I purchased a portable air conditioner on September 1 that never functioned properly. On September 20, I returned to the store hoping to exchange the defective unit for another model and was fully prepared to pay the price difference. Instead, an associate told me the only way they could process the exchange was if I purchased a $29.99 Best Buy protection plan. I found that extremely concerning, particularly since I was trying to resolve an issue with defective merchandise, not simply return something I had changed my mind about. If you encounter a similar situation at this store, I would strongly recommend questioning any assertion that purchasing an optional protection plan is required before the store will address defective merchandise. When I questioned this, a manager who identified himself as Zen became involved. He was rude, dismissive, and unnecessarily aggressive. He told me, in substance, that people are always coming in trying to return things, that he was not going to do it, and then walked away rather than attempting to resolve the situation professionally. I explained that defective merchandise is subject to warranty protections separate from a retailer's ordinary return policy, but no meaningful effort was made to address my concern. Maryland law provides an implied warranty of merchantability for consumer goods, including the requirement that products be fit for their ordinary purpose. Because of both the handling of the defective product and the conduct I experienced, I have escalated the matter to Best Buy corporate, including Ms. Barry's office, and to the store's general manager, Brian Angell, requesting an investigation into the interaction and Zen's conduct. What should have been a simple exchange of a defective product became one of the most unprofessional retail experiences I have encountered.