Always great to get what I need there.
Bought a HP laptop 2nd one from Best Buy and sales person was help full and informed. I'M A senior and appreciate they had patients with me. My go place for TV and Computer.
I came around 11am to buy one item. I asked for help and was told someone would be sent over to assist. After 15 minutes of waiting no one came to help me, and when I asked again for help I was told everyone was “currently helping other customers”. These customers, however, came after me. Maybe if I was buying a tv they would have been more helpful. I was able to lookup exactly what I needed on my own, and when I went to checkout I was met with more attitude. Not a pleasant experience.
Response from Best Buy
April 03, 2025
Hello,
Thank you for sharing your feedback with us. I understand not being able to get the assistance that you needed, especially seeing other customers being helped, isn't a welcome experience. I'd like to have our corporate team look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 65003955" in your message to us.
Sincerely,
^Melissa
sunzoutgunzout 8
March 30, 2025
Was looking at buying a drone,was nagged by 4 employees back to back i didn't need help,atleast yet.then a female employee being the last of the 4 to ask me the same question told her I didn't need help,she then instantly tells me I have 30 minutes and the store closes.huh? I will buy the thing on amazon.never coming here again.
Response from Best Buy
March 31, 2025
Hello,
Thanks for sharing your feedback. I understand being offered assistance repeatedly when you don't need help right then, wouldn't be an ideal shopping experience. I'd like to have our corporate team review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review 64986822" in your message to us.
Sincerely,
^Melissa