Best Buy Towson

I have never experienced poor customer service until I entered this location. It seemed like they were competing to be the worst. Waiting in line just for the person to walk away and help someone else. The manager assisting everyone that walked in but not the people already in the store. I only purchased the computer because my son needed it, if I had more time I would have relocated to another store.

Store full of employees ignored me until time to check out. I had to pester someone to get pointed to a department with no offer to help find what I wanted or answer questions about products. Stood around for several minutes failing to find a helpful employee. But they had the time to ask me several irrelevant questions at checkout, beg for me to give them more money, and pester me on the way out the door wasting my time trying to verify my purchase, as if that’s my responsibility and they hadn’t just watched me pay and have the theft prevention device removed from my purchase. Also refused a bag saying they charge but didn’t offer one as part of the 6 questions they asked before completing my purchase.

This store manager is so disrespectful how name is James, he does not care about satisfaction of customer. he should go to Aldi store be manage not Best Buy store. no experience to deal with customer.

I like this location overall, but gotta say something I should have said to Val (at the host stand) in person - *You never peel the film off of somebody’s new product without permission!* That’s a wild choice. I asked about a product being the last one and looking filthy and I stupidly I didn’t notice the tab indicating there was a film. She said “There’s a protective film” and then reached over into my personal space to peel it off! Everyone knows that’s the best part of opening a new product, and anybody working at a tech store should know that super well. It felt rude and jarring to reach into my space like that and just do it. Also, what if I didn’t end up buying it and now the film is gone? That was a very awkward and unprofessional moment and I was too shocked by that (and embarrassed about not noticing the film) that I didn’t say anything to her face like I should have. Val, please don’t do that again. I know you were trying to be helpful, but that was super whack. You never peel off the film off somebody else’s product (professional or personal context) and you don’t reach into a customer’s close space like that.