Not alot of help in the electronic department. Customer service was average.
Response from Best Buy
November 11, 2026
Hey, there!
Thank you for sharing your feedback. We can appreciate wanting a helpful and enjoyable experience when visiting the store.
If you require assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
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Chelsea S
November 07, 2026
the store is always organized and well stocked. i wanted to give a huge thanks to the advisor Cheryl from the electronics dpt who went above (literally, she climbed up a ladder into the bays!) and beyond to assist me with finding some hard to locate items for a delivery order. thanks again, their whole team is great at this store :)
Customer service is terrible! No one seems to know what they are doing. Everyone says something different. You buy a protection plan, they get your money and at the end they come up with nothing!!
I've always enjoyed my experience at Best Buy Towson, Md. This time I used the cell phone service. Representative Antonio went above and beyond for me. I purchased a phone for my family plan, had it setup and dealed with the activation issues. Positive experience and will continue to buy my tech from them.