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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Towson
How do I check product availability at the Towson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Towson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Towson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Towson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3389 reviews)
Ida M
April 13, 2026
5 out of 5
Greet you at the door with pleasure assistance right away and very knowledgeable about whatever you need or looking for.
Bobby “
April 12, 2026
5 out of 5
Very friendly and kind staff. Easy to navigate. Great prices!
Zeeba S
April 06, 2026
1 out of 5
Worse customer service. It's been half an hour I'm waiting here to exchange something. No one is taking care.
Response from Best Buy
April 07, 2026
We understand the frustration when an exchange takes longer than expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/JkIX49), Twitter/X (https://bby.me/OVh9kX), or Instagram (https://bby.me/U16s4w), and mention your Google review, 139150.
Mike B
March 24, 2026
5 out of 5
Great experience, steph was super helpful for the moment I walked in the door and made my purchase a breeze! The gentleman that helped me with my purchase of my new car radio and navigation center, was knowledgeable and helpful and friendly! I'm not taking any stars off for this but my only complaint is that it took more than a month to schedule an install. That was kind of a bummer, thank goodness I was able to get my old get my old radio to partially work so I wasn't without for that month. But I just wish when you made a purchase you didn't have to wait more than 30 days to get a slot for installation. I kind of get it, but I don't like it! 😊