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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Towson
How do I check product availability at the Towson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Towson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Towson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Towson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3419 reviews)
Yoseph O
July 06, 2026
1 out of 5
Purchased 2 items in 1 order. Updated the pickup person for my order. Employee only gave 1/2 items to the pickup person. Now I have to go pick up the 2nd item. What a stupid system (or individual).
Mischele H
June 28, 2026
5 out of 5
Knowledgeable and kind team
William G
June 26, 2026
5 out of 5
Associate Cheryl was the best!!
Shawn B
June 23, 2026
1 out of 5
Run away as fast as possible. We ordered appliances. They give u a 12 hour window but are supposed to narrow it down to a 4 hour window. They didn’t! 7a to 7p. We waited all day. Called the number and could only get the truly useless AI attendant. Finally got thru to human and she couldn’t have cared less that they stood us up and had zero communication. Terrible company. I’d give them zero stars if I could.
Response from Best Buy
June 24, 2026
Hello, Shawn,
We appreciate you taking the time to share your feedback with us regarding your experience. Getting new appliances is meant to be really exciting, and what you've mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/HpVur6), X/Twitter (https://bby.me/q3p8lN) or Facebook (https://bby.me/E8SSTD) with the details of your experience. Also add Google Review 176547. We look forward to hearing from you.