Best Buy Towson

Dont come here. I warn you. I came in ready to spend my money but your staff’s attitude was completely unacceptable. The person assisting me looked like she didn’t even want to be there. If she hates dealing with customers, she should find a job where she doesn’t have to. Wearing headphones while working is unprofessional and disrespectful. I’ve made three purchases here in the past two months, but this experience made me question ever coming back. If this is what passes for “customer service,” you’re going to lose more loyal customers fast. Fix your staff’s attitude or expect people like me to start warning others to stay away. Get it together

Kinda rediclous they had absolutely zero portable AC units. Every other store in all of Maryland has them in stock.

I went in for an iphone battery replacement. They said it was going to take 2-3 hours but they never called me back and on the website 24hs later was still showing that they were working on it. I decided to go the next day and ask to have my phone back, they said it’s been done for awhile and they were waiting for me to pick it up. When I looked at my phone I noticed my brand new screen protector was gone, to which they said they always have to remove them. I told them that I’ve never encountered this problem before, that my screen protector was brand new and that no one told me they’d get rid of it. Their response was that it wasn’t their fault and that I could buy a new one if I wanted. Terrible service. Can’t believe they’re an authorized apple service store. Never going back.

Sold my mom an expensive and faulty device and wouldn’t accept a refund. Scumbag behavior.