Not very customer friendly.
Response from Best Buy
August 03, 2026
Hey there, Anthony,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#197671
I was informed that my device, which I had brought in for a repair, was ready for pickup. I was also specifically informed that I did not need to make an appointment for a pickup. After I arrived, I was subjected to a 40 minute wait time just for a pickup and did not even receive so much as an apology for the ridiculous wait time.
Helpful staff. They had what I needed.