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Best Buy Towson
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Towson
How do I check product availability at the Towson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Towson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Towson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Towson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3249 reviews)
Rapsan A
March 17, 2025
1 out of 5
I had a terrible experience at Best Buy Towson. Last Friday, I saw the ASUS Zenbook 14 OLED listed for $749.99 on Best Buy’s website. I took a screenshot as proof before going to the store. I left my lab early and traveled there—changing three buses since I don’t have a car—only to find that the price had suddenly increased to $1,049.99.
When I showed my screenshot of the original price, the staff simply said the price had been updated on their website and refused to do anything. As a student, this price jump was frustrating.
Best Buy should honor their listed prices and provide better transparency on price changes. This was a huge waste of time and effort. Extremely disappointed!
Mark C
March 11, 2025
5 out of 5
Love the customer service and very helpful and easy going I enjoyed shopping there and great deals
Marleine R
March 08, 2025
1 out of 5
Best Buy has gone downhill! I bought a Fujifilm - Instax Mini 12 Instant Film Camera and Fujifilm - INSTAX MINI Instant Film Twin Pack as a Valentine's day present. However, given it's past the 15 days I can no longer return it or receive store credit. Both are unopened. I'm now stuck with a present to remind me of a person. 15 day return policy is ridiculous. What happened to the very minimum 30 - 90 day return policy or at least store credit?! This on top of their DEI take back - count me out as a long standing customer.
Response from Best Buy
March 08, 2025
Hello Marleine,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64905046" and share your full name, email, and phone number.
Thanks,
^Vanessa
Crystal T
March 07, 2025
1 out of 5
Came in this location 3/7/25 7:25 to purchase football trading cards. I was directed to the counter where I was rudely advised that “We don’t have pokeman cards”. This took me by surprise because I wasn’t there for Pokémon cards which the associate didn’t care to ask.
Response from Best Buy
March 08, 2025
Hey, Crystal,
Thank you for taking the time to share this review here, although we hate to hear your recent in-store visit was far from a positive one. We would like to get some more details from you, and ensure your feedback is formally documented within our Corporate system for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64902279. We look forward to hearing from you!
Regards,
^Katie