Best Buy Towson

Gotta love when you go to a bestbuy and be told they don't have something per thier website that says they have it. Then be told by the same bestbuy employee that this location has it. Go online and purchase it. Drive 45 mins to this bestbuy only to be told they don't have it. So refreshing that in this day in age with all this technology and yet bestbuy still can't get it right. Terrible. Almost as terrible as the corporate response below. Shocker.

Me atendieron muy amablemente y me otorgaron crédito sin tanto trámite estoy muy agradecido por ello, exelente empresa, muchas gracias por su valioso y gran apoyo para mi persona

Employees helped immediately with any problems

I am extremely disappointed with my recent experience at Best Buy. Before purchasing an Apple Watch and Meta Glasses, I specifically asked about the return policy because I am a paid Total Tech member and have been told that I had an extended return window. After using the watch for a few weeks, I realized I simply did not need it since I already owned another Apple Watch. When I returned to the store after 22 days, I first had to reset my Apple ID password and remove the watch from my account, which took considerable time and effort. After finally completing that process, I was informed by the manager, James, that the watch was a cellular model and therefore subject to a restocking fee. I was never made aware of this at the time of purchase and honestly did not even realize the watch was a cellular version. What disappointed me most was not just the $45 restocking fee, but the fact that I was only offered store credit instead of having the refund returned to my original payment method. Despite explaining the situation and asking for consideration as a loyal customer and long-time Total Tech member who pays nearly $200 per year for membership benefits, no flexibility was shown. I have been shopping at Best Buy for approximately 27 years and have spent well into the hundreds of thousands of dollars over that time. This is, without question, one of the most disappointing customer service experiences I have ever had. Loyal customers deserve transparency, fairness, and a willingness to help when issues arise. Unfortunately, this experience has left me feeling that customer loyalty means very little to Best Buy.