Best Buy Towson

Stopped in Saturday evening and had a great experience! We had ordered a TV mount from Amazon but the delivery was delayed. We figured we'd try Best Buy but honestly expected the worst. I was wrong! We were greeted promptly and the employee that helped us knew about the different models and quickly steered us to the one we needed. The price was within a few dollars of Amazon and we were able to get it same day! We went back Sunday and bought a new TV as well. This time the experience was just as good, knowledgeable staff,TV in stock and priced inline with Amazon. Thanks Best Buy Timonium!

The customer service is excellent. They really go out of their way to help you.

I went to your Best Buy Store, yesterday,August 26, 2026, to shop a Sony Bravia 7 55'' TV (on sale $1500) and Bravia Theater Bar 7 (on sale $699.99). I was told by Nicholas Giammona that the sale included free delivery, set up, and take away on the two items i showed interest in. Today August 26, 2026 after doing research I went back to purchase it. The same sales person Giammona, never mention, yesterday or today, that there were other fees involved and not verbally disclosed or shown to me before he rang up the sale invoice. Instead, he rang up my bill today never showed me any fees I would need to know and approve, than tried to sell me opening a credit card membership, additional warranties, and to join their club. The bill came to $2832.27. My card was in my hand next to the card reader and read my chip and the sale went through. I asked him to see the bill and questioned him on all of the extra items on it. I made him cancel it completely, redo it, and take out some of the charges I did not need. He was very familiar with the cancelling the transaction and redoing it. Even predicted my credit card company fraud department contacting me, so this was not a first time for him This brought the bill down to $2599.07. I tried to argue that set up was advertised as part of the sale and I was being charged for Add-On video device for $90 and $50 for add on sound bar set up. No change on his part was offered. No apologies, no rapport. Just a cold stare. It was miss leading at best and an honest person would have covered all of the details at some point before charging me, to create trust and a good reputation for the store. He did not do any of this. At the end I told him that that it was very poor professional ethics, a bait and switch behavior on his part and the stores policies seemed to support it. When I got home I noticed he charged me for two HDMI cables instead of one (the first invoice had only one). Really sad to go to Best Buy and be treated like this and eventually this will put them out of business if they do not change their culture. When I left the store another customer came to me and had over heard the entire interaction and shared that he had experienced the same behavior and unethical treatment from this same person. We need a specialty electronic retailer, but one with good customer service and transparency. Written by Bruce Kramer. AOL

Manager that I talked to just assumed they didn't have the item I needed without looking. They did have it, but I had to show him the store's website to prove it.