Horrible treatment from the employees and management here. Attempted to return a faulty phone that they sold us and was denied and even accused of stealing. Alerted management and they did nothing but say they "will handle it". I would go elsewhere or order directly from the company of you choosing.
Response from Best Buy
August 13, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/WfXrol), Twitter/X (https://bby.me/EctQUq), or Instagram (https://bby.me/xudgNh) with more information about your experience? Please begin your message with "This is regarding my Google Review #202811".
Not very customer friendly.
Response from Best Buy
August 03, 2026
Hey there, Anthony,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#197671
I was informed that my device, which I had brought in for a repair, was ready for pickup. I was also specifically informed that I did not need to make an appointment for a pickup. After I arrived, I was subjected to a 40 minute wait time just for a pickup and did not even receive so much as an apology for the ridiculous wait time.