Best Buy Towson

Great

I went to the Timonium Maryland store on 10 10/24 to buy a flatscreen TV. I had a piece of paper in my hand with model numbers and my wallet in my hand also. was therefore 15 to 20 minutes.not one sales person approached I walked around all the different TV displays and not one person never had such bad service

Terrible customer service. I came in to buy a navigation system for my car because the GPS/Navigation system in my car is outdated and updates are unavailable for that make model from GM. I had read contradicting reviews on Amazon about the different Garmin GPS Navigation systems. I wanted to look at the 3 to 4 different Garmin units available and hopefully make a decision on which model to purchase. The young man that was sent to help me was surfing through his cellphone and kept going back to his phone while he was waiting on me. He wasn't friendly and was very unprofessional and NOT HELPFUL at all. Best Buy needs to do a better job training their staff. This was on Tuesday 10/08/2024 at 11:29 Garmin Drive 53 model # 6539638

Duke D Baltimore 1800bestbuy Christian corporate Well, Best Buy may have some great products, Christian the store manager has a very apathetic and condescending attitude towards his customers. I don't know if it's because he doesn't like his job or if it's something else. Either way it's not acceptable. I've been a customer of Best Buy in various locations for over 20+ years and never have I ran into someone, even after asking to speak to a manager, have such a condescending and apathetic approach towards a customer's concern. The concern was that I was told on many occasions however, tonight I just had enough, that if I'm buying something that may be behind a locked key, I cannot touch it or hold it And that the sales person must walk it to the front and if I want to see the specs on it I can look at it while they're holding it. I felt like a criminal who hadn't done anything. When I shop at Best Buy in Annapolis, Reston, Virginia, or Potomac, Maryland this has never been the case. When I shared this with Christian, the store manager, he shrugged his shoulders like "so, what's the problem? I don't care" I expressed to him at that point that he had no empathy or desire to understand the viewpoint of his customer. He again hunched his shoulders like he did not care. At that point, I knew that saying anything else to him would not matter in any way whatsoever. So I asked for the Regional manager's name. He told me his name was Duke. I then asked for his last name, Christian told me I can't tell you that. I asked, you can't or you won't. He says I'm not allowed to so I won't. I asked what is Duke's first initial to his last name. He told me it was the letter D. I then asked what's the contact number for Mr. Duke? He says I can't give you that This whole discussion was like pulling teeth so ultimately he gave me a 1-800 number for Best Buy customer service. This was appalling in the end. I wanted to buy two small speakers one for $140 and the other $180 roughly. A customer should not have to walk in with a suit and tie in spiffy shoes to be treated and spoken to with some type of respect unfortunately, today I walked in wearing sweatpants and Eddie Bauer shirt. I guess I walked into the wrong store in the wrong area and I fit a stereotype to a manager who comes across like he doesn't want to be there nor does he care anything about customer service. If there's anybody at Best Buy who would like to discuss this further I would share that my customer service pin is 01490038174100424. The receipt is as of October 4, 2024 at 19:08. To everyone else reading this, if there's another store that you can shop at strongly consider it. Customers should never feel or be treated in this manner as they walk through the doors of Best Buy. The service representatives are looking at us all as if we are a potential thief and that they cannot walk a product to the counter, but must be hand carried only by the store clerk because customers cannot be trusted. I did ask the clerk why is it that we can't carry it upfront, the reply was will lose our job if we let you touch it or carry it. This is a very draconian / Jim Crow approach to customer service or valuing a customer. I apologize in advance for any typos as I'm utilizing a text to speech program because I'm very frustrated over this whole situation as I pulled off to the side of the road to have this typed out.