Best Buy Towson

I am extremely disappointed with my recent experience at Best Buy. Before purchasing an Apple Watch and Meta Glasses, I specifically asked about the return policy because I am a paid Total Tech member and have been told that I had an extended return window. After using the watch for a few weeks, I realized I simply did not need it since I already owned another Apple Watch. When I returned to the store after 22 days, I first had to reset my Apple ID password and remove the watch from my account, which took considerable time and effort. After finally completing that process, I was informed by the manager, James, that the watch was a cellular model and therefore subject to a restocking fee. I was never made aware of this at the time of purchase and honestly did not even realize the watch was a cellular version. What disappointed me most was not just the $45 restocking fee, but the fact that I was only offered store credit instead of having the refund returned to my original payment method. Despite explaining the situation and asking for consideration as a loyal customer and long-time Total Tech member who pays nearly $200 per year for membership benefits, no flexibility was shown. I have been shopping at Best Buy for approximately 27 years and have spent well into the hundreds of thousands of dollars over that time. This is, without question, one of the most disappointing customer service experiences I have ever had. Loyal customers deserve transparency, fairness, and a willingness to help when issues arise. Unfortunately, this experience has left me feeling that customer loyalty means very little to Best Buy.

So slow. Plan to wait hrs to get ur product when there is little workers

One of the largest best buys in MD and PA. Staff were helpful but not overly helpful if you know what I mean. Great variety of everything we were looking for and then some. If we didn't live an hour away this would be our store. However,it seems we may be back in the future we were there today hence every store in our area did not have what we needed.

Best Buy in Timonium is well kept and near. Went in to purchase earbuds for a trip because and Marvin answered all my questions and stayed with me to help choose what better fits my needs and checking inventory for me. There was limited stock because of the Memorial day sale. Didn't make a purchase because the color 8 wanted wasn't there but the customer service was great and the store was neat and clean.