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Best Buy Towson
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Towson
How do I check product availability at the Towson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Towson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Towson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Towson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3201 reviews)
Dan
November 20, 2024
1 out of 5
How long until this dumpster fire goes out of business. They just HAPPILY refunded money for AirPods that are IN STOCK - wow. Customer service at its best! 😂😂😂😂
Chris
November 12, 2024
1 out of 5
Such poor customer service. I purchased a $150 PS5 controller, I wasn't allowed to touch it myself they had to take it up front for me, I had to wait for an employee to escort it up front, which took a while. I felt like they thought I was going to steal it. Once I got the controller paid for it I was still stopped at the door, like serious. I wouldn't recommend this store, they place stopping thief over customer service
Response from Best Buy
November 12, 2024
Hello and thanks for reaching out on Google, Chris.
We understand the frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64418129.
Kindly,
^Graham
Nick S
November 11, 2024
5 out of 5
Stephanie was Awesome! I went to get a new Dyson vacuum cleaner and she waited for me while i looked for a cheaper price online. I found the same the same machine on amazon for $100 less and she matched the price. Thanks Steph!!!
Erica S
November 10, 2024
1 out of 5
If I could give them negative 5 stars I would. One of the worst customer service experiences I have ever had to deal with in my life. They do not have a proper way to communicate via phone to reach a manager or somebody of higher authority. When you email the company leaders you do not receive. response back. my dishwasher is barely 4 years old and needs hundreds of dollars of repairs or purchasing a brand new one. Best Buy has lost a loyal customer with how I was treating from beginning to end of my process. Save your money time and a future headache buy appliances from other stores.
Response from Best Buy
November 11, 2024
Hi Erica,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64409901 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian