Best Buy Waldorf

Les falta atencion en Español los que estan no cumplen en solucionar problemas técnicos

Received a free phone upgrade along with a free watch and tablet. I KNEW IT WAS TO GOOD TO BE TRUE !!… The store didn’t have either the watch nor the table so I had to wait. Nothing wrong with that. So about a week later I got emails saying that my order has been cancelled. Got into the store to see was is the issue only to find out it was something on their end. So in the store they had to cancel the order and redo the order !!… Had to pay restocking fees for both items and taxes. For one why did I have to pay restocking fees for something I never received. They tried to call the corporate office just to get the run around. They are getting to relaxed because they have no competition.

Good selection and friendly staff.

I bought two TV last week at the same time and the delivery and installation from the store. The service inside the store was excellent. The two young men who delivered One of two TV's from the Geek Squad are also excellent. Apparently they have competent managers who actually care to ensure that Best Buy Customers get what they paid for. However that clearly does not apply to the customer service division. I am certain that when it is that the phone hold time are more than one half hour and when their in house customer service department does not call customers they disconnected (dropped calls) from (as they did today) it is because their manager is just collecting a check and does not actually care about the work. Their staff acts out that lack of caring by not answering the phone or calling back. I called Keth Key twice. He never picked up but the call was transferred. The second time the call was transferred to someone else and then that person ( a man) collected my info including my phone number and then he disconnected AND then did not call back. I had to get back in line. I have been on hold this time for 40 minutes so far. The tech who is still here called the back office to have some on call me. Its been about one half hour no call yet. I also called and emailed Mr. Hill who was great in the store and in person but he has not answered his phone or responded to the text after about two hours. The problem that I am trying to get resolved is that they only brought one television. I bought two. The young man who is here has the order for him to install two television but he only has one. He explained that the other TV will come after he leaves? I bet that what occurred (not connecting to have both TV in the truck) was a mistake anyone could make. But poor customer service is either a decision that translates to a culture that brings poor service or it is due to a lack of competence. In ether case - we have no and you have no reason to except anything different from the manager who controls those issues. I presume that some where along the line above the local manager might be one who cares and might do something to fact check my complaint and to make the necessary adjustments. It only takes one bad manager to spoil the how barrel. until that bad apple is plucked out all anyone can expect from The Waldorf store is what I am seeing today. The guys in the field are top notch. The support staff is not trying or just not succeeding. So far they are simply horrible. Fix that. You are getting paid all the money to do the job and to bring Best Buys customer top notch services. Do all the work. customers owners and stock holder and company presidents all expect to get what they paid for. That is all of it how promised and when promised. That is fair. That should be the minimum standard. Fix your hold time and your back office attitudes today.