Tienen una excelente atención al cliente y encuentro todo lo que necesito en artículos electrónicos
Had what I needed. A customer representative did assist.
Had an appointment for 12 pm with Geek Squad. Arrived 5 minutes early as told in the email. Tried calling the number per email instructions for 10-15 minutes. It would either not recognize my name or no one would pick up. Found the entrance to Geek Squad at ~12:11 pm. Explained the situation, showed the email instructions and the call history on my phone. The person working there had no compassion nor interest in my explanations. Canceled my appointment despite my explanations. I drove 20 minutes to this Best Buy to have the work done today. It was important to me. Obviously, the team member couldn’t care any less. Will never be coming back to this store.
Response from Best Buy
July 14, 2025
Good Afternoon, Dina,
Thank you for sharing these concerns with us. We absolutely understand how you are feeling after an issue occurred regarding your appointment in-store, and you did not receive the care you needed. We would love to connect with you and look further into this situation with you. Please feel free to reach out our team by sending us a private message on social media.
- Facebook (https://bby.me/fstav0)
- Twitter/X (https://bby.me/15so6l)
- Instagram (https://bby.me/fa5xxz)
I was to receive a new TV shipment from my warranty company that was stolen upon delivery. After dealing with the warranty folks and the delivery company, I was told to talk to Best Buy to setup up delivery. When we went to the store, details were still confused. We finally got help from the store manager, who was able to find the paper trail and work things out. In the end, she arranged for another TV to be sent out. Funny thing, the TV was delivered the next evening. When we asked about the doorbell cameras, she was able to supply all the details. We bought the Ring system. We are so thankful for her and her staff's help !! That was the Best experience we ever had in a long time. I would recommend this store to anyone !! 😀👍