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Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3024 reviews)
Jose A
June 13, 2025
3 out of 5
Demasiado caro todo Y mal servicio
Marcus H
June 10, 2025
5 out of 5
Fast and easy
M M
May 31, 2025
5 out of 5
Friendly and helpful staff. Easy pickup of an item purchased online. I would recommend this store.
Sosa
May 29, 2025
1 out of 5
I have never had such a poor experience with Best Buy. I purchased a surface pro keyboard and smart pen combo online. I received the keyboard without the pen so I initiated an online chat. The person on chat told me the best thing to do was return to store for an exchange. When I got to the store, they informed me that I was sent the wrong item with a different sku them what I ordered, which explained the missing pen. Their general manager, Jose, asked me why online personnel sent me to the store when this should be resolved online. I didn't have the answer to that question. I'm just a customer trying to get what I ordered. I surely didn't want to take time off work to go to the store if I didn't have to. He then proceeded to inform me that they couldn't do anything to help me at the store. They can't process a return because it wasn't the correct item that I received...not my fault. They couldn't swap it for the correct item because they only had a new one and couldn't match the price (I ordered open box excellent condition)...not my fault. They also couldn't have the item of equal value sent from another nearby store to that one for me to pick it up from there. The only thing he could do was print out the return label and ship back the wrong item that i brought for return processing....which I could've just done myself at the UPS by my house and not driven all the way out there for that. Now I have to wait 7-10 days for th to receive it before they can process the return and then try the process all over again and hope and pray I get the correct item in about 14 days. Best buy online did not offer any resolutions to this issue, which was all on them. No replacement options, no expedited shipping options, no additional discounts for the mess they created...nothing. I'm utterly astonished at the poor customer service I received. All I asked was that they go ahead and send the replacement while the incorrect item makes it way back to them in the shipping process so that it doesn't cost me more wasted time for a mistake they made. Nope. They wouldn't even do that. Worst experience!!!