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Best Buy Wheaton
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2959 reviews)
Gregg L
January 15, 2025
1 out of 5
Have a bad experience with this best buy.
For buying my refrigerator:
Service haul away/delivery person is rude and not customer trained. Called me that they are 10mins away. Without any prior notice. I said I am 20 mins away, he said yes thats fine. And when i got there, hes nowhere to be found. Didnt even give a courtesy call.
For buying a tech ring: issues and mistakes with my order and needed to be canceled and reordered. When the order was finally correct, i never received the package. I asked for a replacement but they said refund was faster so i asked for a refund. I went ahead and bought another tech ring from amazon (was alot faster), then to find out they denied the refund and told me to call police. Wasted $500.00+ down the drain.
Response from Best Buy
January 15, 2025
Hello there, Gregg!
Thank you for taking the time to reach out on Google with a review. We are dedicated to providing friendly and expert in-home delivery services, ensuring a seamless and convenient experience from our door to yours. In a similar situation to the one you have described, I would also reach out for support and guidance. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64681359 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Sincerely,
^Ryan
Durce J
January 15, 2025
1 out of 5
Geek squad has been terrible. They were supposed to install a camera in my van. Two visits later, there are components not working in my van still which resulted from their work. It's impossible to get a manager on the phone.
Response from Best Buy
January 15, 2025
Hi, Durce,
Thank you for taking the time to share your feedback. I hate to hear about the issues you are facing after your recent camera installation at one of our Best Buy stores. This certainly isn't the experience we would want for any of our customers.
We'd be happy to learn more about your concerns and see how we can best assist you. Please reach out to us via Facebook (facebook.com/BestBuy), Instagram (instagram.com/bestbuy), or Twitter/X (twitter.com/BestBuySupport) in a message that includes your full name, phone number, and email address, as well as your Google review 64680543.
Kind regards,
^Pre
Alain
January 14, 2025
3 out of 5
They need to hire someone who knows about those broadband but after that good customer service
Response from Best Buy
January 14, 2025
Good Evening, Alain,
We fully understand how you are feeling after needing assistance with broadband and being unable to get the support you needed. We would be happy to connect with you and look further into these concerns. Please feel free to send us a private message through social media. Make sure you include your Google review in your message: #64677490.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Jessica P
January 12, 2025
4 out of 5
Good Best Buy. Lines and quality of assistance from employees is somewhat inconsistent. Easy parking.