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Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3058 reviews)
stanley b
September 15, 2025
5 out of 5
Staff was knowledgeable of the product that I purchased. Staff was friendly about
Kester V
September 01, 2025
1 out of 5
Worst Best Buy ever. Waited in line for 30 plus minutes because they combined their customer service line with their cashier. I was just planning to be in and out. And it’s not that they are understaffed. Actually they have a lot of folks walking around doing nothing even though the line was long. A lot of customers left because of this. Manager of this place needs to be fired
Response from Best Buy
September 01, 2025
Hello, thank you for taking the time to share your experience with us here on Google. I also like to know that my in store shopping trips will be fast and efficient. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #38115".
Regards,
^ Josh
Facebook (https://bby.me/1dtl44)
Twitter/X (https://bby.me/ng7itl)
Instagram (https://bby.me/00khu5)
T M
August 30, 2025
5 out of 5
Nice staff and well stocked. All registers opened at the time I went
Earl W
August 23, 2025
1 out of 5
I called best buy in Wheaton because other stores said they were the only one who had the laptop I wanted to purchase. I asked if they cold hold it I'll be there in an hr or 2. I make my payment over the phone. Mind you I live am hr from Wheaton. I get to the store for them to say it's not ready. WHAT???? Not ready???? dude on the phone didn't tell me anything about having to wait check my email after payment didn't give me a confirmation number nothing. I should have taken my chances not paying first to put on hold for me. I won't do that again with best buy. Not a good experience!
Response from Best Buy
August 23, 2025
Hello Earl,
Thanks for letting us know about your experience trying to make a purchase. I can understand your frustration with the process I would not want to have to go through that either. I'd like to see if I can assist you in any way. Can you contact me on Social Media? Just click on one of the links below and reference Google Review #33867 in a private message.
Facebook (https://bby.me/bwjw1t)
Twitter/X (https://bby.me/l8qjmn)
Instagram (https://bby.me/109kti)
Thanks,
^Ezra