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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Wheaton
How do I check product availability at the Wheaton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheaton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheaton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheaton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2991 reviews)
April F
March 19, 2025
5 out of 5
Ordered online, excellent product, ready for pick up in less than 1 hour, picked up without problems, great service, saved me the running around from store to store
wasi g
March 17, 2025
5 out of 5
Nice staff over the Rockville branch.
Nessa Z
March 10, 2025
2 out of 5
I made an appointment to get a new battery for my Iphone 8. When I came in, they told me that they didn't have the older batteries in stock, and I'd have to leave the phone there for 2 days. They couldn't order without leaving the phone there. Then they wanted me to lock the phone, and this required an apple password that I did not have on hand. Bunch BS. They could have told me all that when I made the appointment. I'm taking it somewhere else.
Response from Best Buy
March 10, 2025
Hello, Nessa.
I can understand being frustrated by not being provided all the details of a repair and what it entails. We would be more than happy to look into this for you as well as assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64912529.
Best,
^Allison
Bettsy S
March 06, 2025
1 out of 5
Horrible customer service! The manager JOSE was no help and gave me no option for a return that was only a couple days late I was not in town to make the return possible due to an emergency. This was so unfair!
Response from Best Buy
March 06, 2025
Good Afternoon, Bettsy.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64897150" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey