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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Augusta
How do I check product availability at the Augusta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Augusta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Augusta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Augusta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1826 reviews)
David C
January 25, 2026
5 out of 5
Once again had a good experience getting computer diagnostics and buying a new computer. I took my old one in for repairs and they said it was beyond that point. I then was able to get a new laptop for a great price. I've purchased several computers and TV's and other electronics from Best Buy and have always had a good experience.
Samuel E
January 20, 2026
1 out of 5
Incredibly disappointed in the lack of empathy from GeekSquad at this location. I’ve been in multiple times to pursue service for an unfortunately defective device I purchased. I’ve been unable to receive any assistance (due to requested fees or subscriptions that I’m unwilling to pay), or even a comforting reassurance by any employee.
There’s absolutely no leniency in any policy, they do not care what situation you’re in. I have an unfortunate situation, with no fault of my own. I have only been met with robotic statements of policy, given by blank faces that only desire my departure.
Even if the answer is no, a comforting redirect and understanding is the least you can do. These folks greatly need to work on their empathy, and the corporation needs to work on their leniency.
I’m happy to say that I’ve been successful in pursuing support directly with the manufacturer of my product, and recommend the same to others.
Response from Best Buy
January 20, 2026
Hi, Samuel,
Thank you for sharing your review with us. We're sorry to hear about the experience you had with your item that is no longer functioning correctly. We'd like to follow up with you to discuss this matter further.
Please reach out to us through private message on Facebook (https://bby.me/lnnd0q), Twitter/X (https://bby.me/kcdatu), or Instagram (https://bby.me/st39br). Please be sure to mention "Google review 107149" when reaching out.
Ryan K
January 19, 2026
1 out of 5
Website stated a product's return-window was 15 days. Buried within my specific order it stated I had more time. Upon realizing this, I missed the return window by 1 day. After calling customer service I asked for an extended grace-period for the return and was denied.
Amazon and Walmart are much more gracious and understanding with their return policy and customer service in my experience, so I'll be taking future electronics purchases elsewhere going forward.
Response from Best Buy
January 19, 2026
We understand the frustration when your return is unable to be accepted when you thought you had additional time.
You can view our full Return & Exchange Promise here: https://bby.me/3fysv4
If you have additional questions or need of help, please reach out to us in a private message on Facebook (https://bby.me/0uhcr3), Twitter/X (https://bby.me/wu7ixq), or Instagram (https://bby.me/3ct5qc), and mention your Google review, 106626.
Gary F
January 12, 2026
3 out of 5
It's very annoying that you can't get someone on the phone to help. Customer service is nonexistent if you can't call for information. When you call, it goes to an answering machine, and they say they'll get back to you if you leave a number. They never call you back.
I live an hour away from the store, and I have to drive there to get a simple answer. THAT is not customer service.