Best Buy Augusta

I called best buy to initiate an amazon best buy store return on a TV with a cracked screen. The best buy call center reached out to this store directly and confirmed with me that they could accept the TV and exchange an identical one. I was given instructions by an employee at this store where to go once I arrived, what to bring, etc. I drove an hour and a half round trip to be denied an exchange, then was gaslit about the store not being contacted by their call center despite me having experienced it firsthand about an hour before. Either this best buy lied to me or the call center fabricated an entire conversation with this store and then gave me fake instructions for funsies. Zero stars.

Submitted a hard drive for a data recovery, the drive itself was having issues being detected by the pc/ was having connection issues, a pretty simple recovery/data transfer, oh but don't call it a data transfer because the lady on the phone will tell you "um we don't do data transfer", even though that's literally what it is with like 2 extra steps. Either way it's been over a month and I complained that I "missed the old days when you could drop your drive off at CompUSA and have it done in a few hours" to which this lady on the phone snarkly said "maybe for a data transfer but not for data recovery". Payment isn't made when you pick up your drive/data by the way, it's made before they even ship it out to your store, which was not made clear before this whole process began. Have hated this entire experience from begining to end. I actually used to be a dedicated, card holding, Best Buy customer, but after I was burned by their "deffered interest" program on the card and this horrible experience, that has taken way too long, with their horrible customer service, and the run down in store experience (I remember the good ole days of Best Buy with the subwoofer section), I'll be avoiding Best Buy as much as I can from now on.

Pretty good. You know how it goes, sometimes they're helpful, sometimes they're having a day. Today, the guy was super helpful. Went in with my 3yrold daughter for a pickup order. The guy helped me out to my truck with the TV. Very nice.

I have to say that the customer service at Augusta ME location BestBuy is THE BEST I have experienced!