Best Buy Augusta

It's very annoying that you can't get someone on the phone to help. Customer service is nonexistent if you can't call for information. When you call, it goes to an answering machine, and they say they'll get back to you if you leave a number. They never call you back. I live an hour away from the store, and I have to drive there to get a simple answer. THAT is not customer service.

Great people there..everything as exspected..

They actually get no stars from me. I won't recommend this store to anyone. They made a fraudulent purchase using my best buy card and after I complained, I canceled the card and took out a new one. The fraudulent charge was put onto the new card. I immediately canceled that card which I NEVER received in the mail and I canceled the subscription the charge was for. best buy security put the charge on the CANCELED card two months AFTER I canceled it. They claim I owe the money. I also canceled my total tech subscription and was owed a refund. They stole that, I was told they wouldn't give me the refund because I filed a complaint of a fraudulent charge. Next thing I knew they stole the refund and put it towards the charge they said I owed. So now, online I owe less but I received my January statement and they are still billing me the whole amount of the fraudulent charge. They also threatened me. They said they were going to report me to the three credit bureaus if I didn't pay up. The charge is fraudulent because they didn't have the courtesy to email me BEFORE it was due and alert me to that fact. Geek squad should NOT have access to anyone's best buy card and best buy security definitely doesn't have authorization to use it. Do NOT shop there unless you pay with cash or a check. Do NOT get a best buy card. CITI bank who issues the cards are also corrupt. The proof for me is the fact that I never received the second card and yet they are saying I have it and the fraudulent charge was put on it AFTER I canceled my original card and the subscription it supposedly was for. If something is charged to a canceled card that constitutes fraud! and in this case best buy perpetrated the fraud! I am actually responding to best buy who saw my post and offered to "help". Unfortunately they think everyone in the world has either facebook, twitter or instagram. I have none of those. This only proves to me that they don't care and aren't willing to assist. They can email me at my email if they are sincere about fixing the issue. I find that no one at best buy has any integrity given how they have treated me.

I would like to express my sadness, dissatisfaction, and frustration with Best Buy. For the third time, I purchased a 100-inch TV on December 27, 2025, and was informed that it would be delivered on December 30, 2025, between 1:00 PM and 5:30 PM. I waited until the delivery date to donate my old TV, and made plans with my family to spend New Year's Eve at home together with the new TV. On December 30, 2025, at 1:50 PM, I received an email from Best Buy informing me that they would not be delivering the TV. I contacted them via chat to cancel the purchase, and they informed me that if I canceled, I would not receive a full refund. They showed very little concern in trying to resolve the situation; they didn't even contact me to try to find a solution. I checked my Best Buy account, and it indicated that the TV would be delivered on January 9, 2026. Then, today, I received a text message informing me that the TV will now be delivered on January 10, 2026. I am very disappointed; 14 days to possibly receive my TV.