Best Buy Augusta

Would be a zero Star review if I could! Made an appointment to get my Dji Drone looked at but, because I didn't buy there protection plan they won't fix it or even send it out! This combined with my experience with trying to order a treadmill for my father who's on hospice that took 3 weeks to order they missed the delivery Date and I didn't even get a call to reschedule. I had to call them multiple time trying to reschedule then I was hung up on by a representative trying to reach management as they kept giving me the run around finally after trying to set up a date to deliver 4 weeks past the original due date. I finally canceled it, and got the same make and modle delivered in 3 day from Amazon I have to say Best Buy you've lost a customer I will never shop at your establishment again!

Cannot thank Logan enough and also Isaiah for their help when we accidentally damaged the screen to a brand new monitor while moving it and when purchasing we were told accidental damage, spills, etc. was covered which we specifically asked as we had a steam deck got through steam, and they would not cover it when our house burned down which we didn’t know so now we ask the specifics just to know. Well, what we were told was covered was not actually included in the coverage purchased. We were so disappointed to hear that today when we came in to try to get a replacement or repair but then Isaiah got Logan and we explained the situation to them both, they were both understanding, kind & super helpful! Logan honored what we were told by the employee who sold us the monitor and did an exception return for us due to being told that certain things were covered that we’re not actually covered. We made sure it would not get that employee in trouble either as they probably believed it did cover that as they weren’t a sales staff we were told. We have had a really hard time the last couple months and this was the cherry on the top of it all until Logan and Isaiah helped make the situation right & even though they don’t cover damage, they did make an exception for us. They didn’t have to, but they did and we can’t say how much we appreciate that. Great service & great team you have & we are very happy customers! :)

I recently bought a new TV, sound bar, and DVD player. My first visit was to learn what my options were and what might work for me. My sales associate was wonderful guiding me with no pressure to buy. After much research I returned to finalize my choice and was aided by a knowledgeable gentleman. To help me keep track of my preliminary selections, he created an e-list to email while we were talking. This allowed me to take the information home for sharing and approval. A couple of days later I used the link in my email to see my cart. I was able to check out and book my install date at the same time. Easy peasy! I downloaded the store app to assist in tracking my order. Very happy thus far!

Very disappointed in the store. Staff was inattentive and not actually looking for customers. Ended up being 3 of us all waiting by the apple products.